Dealextreme delivery time?
Placed my first order with DealExtreme 14 days ago – MTE P7-D light plus charger and battery.
Not received, so tracked the delivery and Royal Mail say its been delivered to an address in Leyland (which is miles from the correct invoice/delivery address in North Wales).
Now having to pursue DealExtreme for a refund.
All in all not very satisfactory at all…. would not recommend.Posted 8 years ago
That's NOT DXs fault. You do realise that they don't deliver it, don't you?
Obviously I accept that DealExtreme do not do the delivery.
However its still unsatisfactory and lots of hassle & delay to sort out.
The delivered address (Leyland) is nothing like the correct delivery address in Wales, which suggests it was wrongly applied by DealExtreme OR Royal Mail are extremely incompetant OR Royal Mail have some criminal activity in their midst (mail diversion).Posted 8 years agoChrisEMember
Can anyone help me;
I ordered the LED light, saw the 'order completed' screen but didnt note the details as I asumed they would send an email with the tracking number etc like everyone else does. They didnt! I just have may Paypal receipt. Anyone any ideas? This was all late October.
CPosted 8 years agoDezBSubscriber
As greasystain – ordered on 4/11/09 – delivery track available from 17/11 but only "sent from Hong Kong" – no UK tracking available.
I suspect the DX light that was on the order is still "waiting for suppliers" though. Glad my mate is patient!
Have ordered a couple of things from them in the past which have arrived within a couple of weeks.Posted 8 years ago
Anybody concerned might want to take a look at the Dealextreme forum topic [Updated 20091124 – Regarding the Wrong Destination Problem]
Seems as though many items (>3000?) have been sent to the wrong place over the last month, often the wrong country! Some discussions suggest HK Post Office may be at fault….GreatPosted 8 years ago
I decided to contact my local post office, they apparently tried to deliver the item at the start of november sometime and say they left a card. I never saw such a card. They have now returned the item to DX!!!!! I raised a ticket with DX customer services 7 days ago now, but no response from them yet. When royal mail works, it works well. But when they mess things up they really do it well!!!! Cant see myself getthing hold of my P7 torch for a good few weeks yet.Posted 8 years ago
Dx customer service operators appear to have an inability to answer questions:
This is what I said in the ticket that I raised with them:
"I have yet to receive this order, so contacted my local post office. They have informed me that the item has been returned to sender. I recevied no notice through my letter box informing me that I had missed the delivery. How do I go about re-arranging delivery? "
And the response i received 8 days later:
After checking,The item (RB**********HK) left Hong Kong for its destination on 28-Oct-2009.so please wait with more patience,you will receieve your package soon.
Thanks for your patience.
Useful!!!!!Posted 8 years agoneverfastenuffMember
I know a fair few riders who have got a P7 from DealExtreme, myself included, nobody has had any problems with delivery my own was on my bike within 2 weeks of order.
BUT then, I got mine last year – so did most my mates – then the P7 became really popular so maybe DX have to order them in ?Posted 8 years agoDoh1NutSubscriber
I order a bunch of stuff from KD / DX at around the time of the postage strike two parcels took a bit longer then normal – about two weeks, but the first parcel posted went missing for 6 weeks before landing unexpectedly on my desk.Posted 8 years ago
I think that it got stuck on the bottom of the strike backlog which they have only just cleared- only a theory.
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