Chinese Carbon – warranty experience
I’ve mentioned in a few posts on here that I had a broken Chinese carbon frame.
Given that warranty seems to be one of the top concerns of people when considering ordering a Chinese carbon frame, I thought I’d just provide the story on my experience. I think it compares pretty favourably (if a little slower) with those of UK sourced products.
Unfortunately after the first ride, a crack appeared in the top tube – I initially hoped it was just a filler crack but after being used for a while longer, it turned out to be a proper crack.
I contacted Miracle through the email address that I’d initially discused the purchase but this seemed to keep bouncing back. I’ll admit that I was a bit concerned and I couldn’t seem to find a different address to use.
I was pretty busy at the time and didn’t really chase it up straight away but once I found time, I did a bit more research and found their new email address via Alibaba.
Once that happened, they responded very quickly as the had done before and since – usually within a few hours, time zone allowing.
They asked for pics of the bike build and the damage which I provided. On seeing these, they agreed that it was a warranty issue.
The frame size/finish I had wasn’t in stock at that time and they told me it’d be about 3 weeks for a replacement to be available.
As they’d not seen a frame crack there before (something that seems to be backed up by me not being able to find anyone else who’d had problems with them), they also asked me to cut out the section of frame with the crack and post it to them which I did (cost approx £10 for which they sent me a carbon bottle cage in return). From the inside of that section it seemed fairly clear that there was a wrinkle in the carbon layup and that was what had lead to the crack.
Unfortunately at the 3 weeks, they told me that there was a delay in production and it’d be another month.
After that month, the frame was ready as they’d stated and they sent it to me via express delivery and it arrived 4 days later. As requested, they stated on the paperwork that it was a warranty replacement and therefore zero value – as such I didn’t pay any import duty.
I recieved both a new frame and fork (so I have a spare fork now) though I kind of expected that given that the new frame is in UD finish rather than 3k as the original.
That’s pretty much it – The new frame has been ridden a couple of times and is intact (remember the original cracked on the first ride).
I’m a pretty happy customer. I did a lot of research before buying the frame and Mirale/Ican seems to be very well regarded and my experience backs it up, I reckon. I’d certainly buy from them again.
Posted 4 years ago
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