Chain Reaction – service getting worse?
In my experience, service from CRC has always been good, IE goods processed quickly. It’s the service from Parcel Force and Royal Mail that has become more and more shoddy lately. Does it really need my parcel to sit at the national hub for three days before they send it out to the area? This seems to happen every time I order at the moment. I’ve wondered about ordering items individually so that they get sent in lots of little parcels. Then I might get some of them more quickly.Posted 8 years agoRealManMember
Ordered an item. Changed my mind about said item. Returned item. 1 month later, they withdraw the cost of the item again. So I paid for 2 of the item I ordered (total around £400) and had nothing. Angry email sent to CRC. One week later, full refund.
I’m just so annoyed that it took them a month to do something, and then they did the wrong thing. Dont think I’ll be using CRC again.Posted 8 years agosteel4realMember
Experienced some delay recently, item took 3 working days to dispatch last week, waiting on another now as well.Posted 8 years ago
On the plus side, carried out an exchange with no quibble the week before and also warrantied a Saint rear mech in the time scale they promised.
So all in all still pretty good.chiefPMember
Always had great delivery, and remember most orders are royal mail 1st class so a small delay is nothing unusual.
•Royal Mail 1st Class
FREE OF CHARGE 1st class postage with NO signature required on delivery. Used for smaller packages that can usually fit through your letterbox. Orders usually arrive next working day, although occasionally delays can occur. No tracking information availablePosted 8 years agoschrickvr6Member
Service is fine but I think they have gone downhill.
The main thing is their prices on pretty much everything are no longer competitive, I think they rely on people thinking oh CRC are the cheapest (which they used to be pre credit crunch/flood sale) and not checking elsewhere.
Another thing that really grabs my goat is the displayed sale price, only to click on the item and find it is some really obscure fitment and what you want is full RRP, but I guess that is fair enough….But recently I’ve noticed them advertising a sale price then when you click on it the price is higher….and there are no product variations so they are basically lieing.Posted 8 years agorichccMember
I’ve been thinking along the same lines as Schrickvr6 for a while now. CRC used to be my default option with occasional dalliances with Merlin and Wiggle. There’s now a whole raft of sites I end up checking. Probikekit is a current favorite. The CRC misadvertising/one in a strange size grips my sht too!Posted 8 years agochakapingSubscriber
You can’t realistically criticise a firm for not always being the cheapest though. They are a business!
My brakes arrived this morning, less than 48 hours after I ordered – so from my POV they’re getting back on track after a rough year or so where service and delivery times did slip a bit.Posted 8 years ago
got a reply thursday saying they ‘have a backlog, sorry etc’
i replied that i need them for sat latest, cancel if that’s not going to happen’
no response, so we’ll see – still no dispatch email tho so even if they send today, might not come ’til monday.
seriously not good enough – gonna have to switch my default to evens/wiggle or somethingPosted 8 years agohoraMember
slightly concerned TBH. Which is new for me with CRC. First order went astray- was supposed to be with me a week last Friday. Didnt show until mondayish (when we had moved offices) then before I could collect it had been returned. Ok, so sometimes orders can de delayed a day. So reordered a duplicate order last Thursday before the deadline and still not received. You could put it down to Royal Mail however I havent received my despatched email yet either.Posted 8 years ago
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