Didn’t BCA start one of those big online only suppliers – Cazoo? (or is that the one that went bust) That’s probably where they want the retail customers to go.
I used to work for BCA, as a logistics driver; because of Covid and distancing, they set up an online system for the public to buy refurbished cars, which is Cinch. It’s much easier to refurbish the better quality cars then sell them directly, pushing the poorer quality ones through the trade auctions
Cazoo, who I also worked for, were a brilliant company, but their boss made a big mistake and expanded far too rapidly into Europe, not foreseeing the squeeze on wages and car sales slowing. It’s a shame, they really looked after their staff, and the cars they sold were good quality, and well refurbished, I saw them being worked on every day. I’d possibly still be working for them now, otherwise; they’d inherited a contract for AA/BSM learner driver schools, we put the dual control systems into brand new cars, applied all the vinyl graphics, which is what I did, then de-commissioned them afterwards. Great job, that, I absolutely loved what I was doing.