<p>This may be a small rant, but thought the cryptic emails were funny so thought I&#8217;d share&#8230;</p> <p>Basically bought a scandal 29er frame off their ebay clearance, turned up missing crown race and top cover from headset. Both are in stock at on-one so thought it wouldn&#8217;t be an issue for them to send them out. I admit the first email may have been a little snotty&#8230;</p> <p>[quote] I recently purchased a Scandal 29er frame from your ebay shop (item no. xxxxxx), which arrived today.<br /> The ebay ad said &#8220;This frame has had some use but comes fitted with headset to fit tapered forks&#8221;, however the headset is missing the top cap and crown race.</p> <p>Without these bits, the headset is useless!</p> <p>Can you please either send the missing bits, or a headset that I can<br /> actually use?<br /> [/quote]</p> <p>[quote]Hi,</p> <p>Thank you for your e-mail.</p> <p>We have sent out the correct parts in the post for you, these will leave us today.</p> <p>Once you have the parts please let us know if there is still anything incorrect or missing.</p> <p>Kind regards<br /> [/quote]</p> <p>Ooh, all good so far. Waited over a week and still nothing so&#8230;</p> <p>[quote]Hi,</p> <p>Can you check whether this went out? Nothing arrived as yet.</p> <p>Thanks,<br /> [/quote]</p> <p>[quote]Hi,</p> <p>Thank you for your e-mail.</p> <p>I have been looking and the part we are sending out is on pre order -however, we have sent you a unit that has gone with Royal Mail the problem here is it can take 7-14 working days for delivery.</p> <p>At this stage I would not be concerned, If you haven;t got anything by next Wednesday please drop me an e-mail.</p> <p>Kind regards<br /> [/quote]</p> <p>[quote]Hi,</p> <p>Thanks for the quick reply.</p> <p>Can you confirm what has been sent and what is on pre-order?</p> <p>Thanks,<br /> [/quote]</p> <p>[quote]Hi,</p> <p>Thank you for your e-mail.</p> <p>That is correct yes, we have sent one in the post as my colleague was not certain it was correct what you were actually missing.</p> <p>So I have suggested ordering the whole object and sending that also.</p> <p>Kind regards<br /> [/quote]</p> <p>Sent this a few days ago:<br /> [quote]I&#8217;m not sure that you have understood the parts that are missing. They are:</p> <p>Crown race for tapered forks (shown in stock here):<br /> <a href="http://www.on-one.co.uk/i/q/HSOOSMCROW/on-one-smoothie-mixer-stainless-steel-crown-race-for-15-inch-steerer" rel="nofollow">http://www.on-one.co.uk/i/q/HSOOSMCROW/on-one-smoothie-mixer-stainless-steel-crown-race-for-15-inch-steerer</a></p> <p>And the top cover of the headset (the part that says &#8216;Smoothie Mixer&#8217; on it), note that the whole headset is shown in stock here):<br /> <a href="http://www.on-one.co.uk/i/q/HSOOSMTAPER/on-one-smoothie-mixer-tapered-headset" rel="nofollow">http://www.on-one.co.uk/i/q/HSOOSMTAPER/on-one-smoothie-mixer-tapered-headset</a></p> <p>So, as far as I can tell, both parts that are missing are in stock so I&#8217;m not sure what needed ordering?!?<br /> [/quote]</p> <p>No reply.</p> <p>I really dont understand whats going on over there. This is simple.</p> <p>But I&#8217;m glad they&#8217;ve told me that they&#8217;ve already sent me something that isn&#8217;t in stock and that they need to order incase its not what I need.</p> <p>Or something like that.</p> <p>Where&#8217;s that squiggle bloke&#8230;</p>