Am I being impatient

sometimes holes can be drilled wrong resulting in the threads ID being too small so not enough metal which ends up easily stripping. The cranks are Race Face after all.

Maybe there has been other reports that we don’t know about hence them replacing them.

Maybe the shop is such a good customer of the importer they are taking the hit anyway to maintain good relations over a newly bought bike.

Without seeing the cranks i don’t think it’s fair of anyone to go throwing accusations either way.

I’ve fitted thousands of pedals and never seen a failure as you describe OP. Doesn’t mean it couldn’t happen though 🙁 but it could explain the scepticism and delays your experiencing. Honestly you’ve been without your bike for a month !! I wouldn’t miss a ride over something like this. Sort some cranks out and get riding, anything you get back from a warranty claim will be a bonus.

Boblo-Yes it is certain it is defective, the pedal came out the crank arm, that is not supposed to happen. Therefor it’s defective.
As for the cause, it’s not more likely hamfistedness as you put it, the pedal was torqued and wound in with ease, certainly not hamfistedness, you may not torque things on your bike, but I do, I have the tools at hand to do it, so why on earth wouldn’t i?

I to have fitted many many pedals over the years, and NEVER seen anything like this, that is until now!

Anyhow, I’m gonna leave it there. There is no issues with it being replaced under warranty, the only issue is time.

To be fair, you were initially convinced it WAS your fault….

And then you thought about a way to get yourself riding, but decided to wait?

Which thread was stripped, the pedal or crank arm?

Steel axle vs alloy crank = stripped …

Is it possible crank arms missed heat treatment ?

How likely is it someone could fit a pedal so badly it tears out? even if crossthreaded, every time I’ve seen that it’s cut its own thread and stayed in place- it’s not strong but it’s strong enough.

(I tore a pedal out of an XTR crank, by somehow only threading it in a few mm then forgetting. But even that lasted a mile or so, and it was obvious what had happened. Still using them)

Scotroutes- indeed, however, after thinking about it and talking to a few people that pointed out if I’d torqued it up and it had threaded in easily then how can it be. I just assumed it would automatically be treated like that at first that as it was a user fitted part. But as we all know, the liability has already been accepted, my only issue is with length of time it’s taken since the warranty was accepted as that!

As for the SLX cranks, that’s correct, and I’ve already stated that I had a set fitted but they were off my old bike, that is for sale and so needed to refit them, the “not being able to ride” issue is something that’s kind of irrelevant to me, I have other bikes I can ride, I would however like to be able to ride a new and complete bike. the issue for me is how long it’s taken to resolve, and more to the point, the way in which its taken this long, if there was a date of xxxxx and that’s when they will be in stock thats a bit different but no one seems to have a clue when it will be. Having said all that, as I’ve already said a couple of times, the shop have said they are now being sent out, so if that’s correct then there really is no issue anymore.

If you’re convinced it’s faulty and is not been replaced quickly enough, send the bike back, get a refund and buy something else.

If you’ve other bikes to ride, you’re not missing anything are you? You’re just deferring riding the new one.

As I see it, you may or may not be at fault. The part may or may not be at fault but it’s been accepted as a warranty item. This does not mean it was necessarily faulty. The replacement may be an act of goodwill considering the purchase value of the bike.

If you’re not happy with the execution of that goodwill, send the bike back and buy something else.

Op – daft point but, all the rf cranks I’ve used had washers – did you put them on if yours did? Not one to answer on a public forum mind when warranty is an issue, just in case, but for for thought when fitting new maybe .

Forgetting the tech bits for a moment- it’s been a month? Presumably everyone involved is a rider themselves and know this bloke is biking less? That’s rude.

Hora, that’s not the case. He’s said ‘I have other bikes to ride’. He shouldn’t be missing any riding unless there’s an episode of ‘I want it and I want it NOW!, WAH WAH WAH etc.’.

Forgetting the tech bits for a moment- it’s been a month? Presumably everyone involved is a rider themselves and know this bloke is biking less? That’s rude.

Sadly, the fact we’re riders, does not give us the magic ability to simply ‘summon’ up stock that does not yet exist. I do wish it did though.

Hi nutsnvolks,

I believe you should have got your replacement cranks yesterday or today? If so, great and sorry it took so long for the stock to become available.

As explained on the phone the guys in warranty at Silverfish concluded that the pedal had been cross threaded in, which is evident by the new thread marks in the crank arm. I just want to point out that nobody accepted liability or said it was warranty. It was a good will gesture for a rider that was unable to ride their new bike, which, as riders ourselves we can appreciate. The folks at Silverfish are awesome at what they do and a close supplier of ours.

Let me know if you have any problems with the new cranks, and I hope you get out and enjoy your new bike.

Oh, and Northwind…… don’t wee in our shoes please!!!! We get enough of that in Bonnyrigg!!!!

Thanks
Dave

Impatient plonker 0, supportive bike trade 1?

Well despite the OP having fitted ‘many pedals over the years’, he still managed to screw these ones up. Hopefully he’ll have the good grace to come here and give thanks for the goodwill he’s received.

We’ll see.

Where to start…

OP ****s his own bike

…is VERY lucky that bike shop persuades importer to replace part…

…then shop gets blame for delay.

Perhaps importers have no stock of cranks?

Mail order v buying local

Mail order v buying local

Not sure what difference that makes in this case to be honest.

Not sure what difference that makes in this case to be honest.

Other than pedals being fitted by the shop if bought locally?

edit: that’s not a slight on you btw, sounds like you’ve been more than helpful in this case.

Shame the OP doesnt have the good grace to come on here and thank everyone in the trade for helping him out now its sorted.

boblo – Member

Well despite the OP having fitted ‘many pedals over the years’, he still managed to screw these ones up. Hopefully he’ll have the good grace to come here and give thanks for the goodwill he’s received.

I hope he comes back to the thread so we can laugh in his face. 😆

As a plus point for the shop, and thanks to this thread, I’ve now looked at singletrackbikes.co.uk for the first time.

That’s very true simondbarnes.

The OP is probably out enjoying his machine at last, and quite rightly so!!

Cal cert for the torque wrench?

I hope he comes back to the thread so we can laugh in his face.

Pun of the week!

Hi singletrackbikes/Dave – yes, thank you, cranks are now received and have been out getting some cold evening miles in. Very happy with the new steed, rides lovely 🙂

As for the issue of them being cross threaded, let’s not go there, that’s not quite what you said on the phone(more a suggestion of not being done up) and as for new threads being grooved in the crank, the crank I sent was smooth(with the exception of the couple of threads left at the end) the threads had gone, any imprint would of been caused when the pedal went loose wouldn’t it? Anyway, as you also said on the phone “there is no point arguing it as we have the outcome we want”

As for the suggesting “no one has admitted liability or said it was warranty” then I’m sorry but that’s outright lie, i was told clearly on the phone that the “supplier has agreed to replace them under warranty”” despite the suggestion of them not being tightened, you also wrote it in an email

I have spoken to Silverfish they are the distributor for Raceface and they have asked if you can send us back the cranks they will have this replaced under the warranty.

We will need both sides to get you a replacement. The warranty should only take 2-4 days but there is a chance that it could be just over a week. Very sorry about this.

Admittedly that email was before the cranks had been sent to them, just photos, but as said it was also said on the phone.

I’m not really sure why this thread has turned into a “witch hunt” it was started purely as I was exasperated at the fact that something that had been AGREED TO BE REPLACED had taken 3 times longer than the initial quote, and merely wondered if peoe thought this was a fair timeframe or not, simple as.
As silverfish pointed out earlier in the thread, why they couldn’t of just given a rough timeframe to the shop or myself in the beginning is beyond me! That’s all it needed rather than the “we don’t knows”

This brings back memories as this happened to me…23 years ago on my first MTB (palisades trail).

Stupidly inserted wrong pedal into wrong crank. The lads at the bike shop took pity on my spotty 13 year old face and managed to supply another crank arm. God bless them, I probably wouldn’t have taken up mtbing up if it wasn’t for them fixing it (no bike = no paper round = no money to replace crank arm = no bike)

Well done singletrackbikes and silverfish for being so amicable and tolerant.

+1000

any imprint would of been caused when the pedal went loose wouldn’t it?

There is still enough scarring inside the crank arm to tell, and I was of the understanding that you spoke to Silverfish on the phone about it.

The important thing here is that you are chuffed with your new steed and I’m pleased to hear you have it all built up and back together at last.

Again, apologies it took so long to get you moving but unfortunately, despite our best efforts, that is the way of the bike trade sometimes!

All the best
Dave

No problem, thank you, happy it’s all sorted now and can get out on it.

nick1962 – Member

Pun of the week!

Thanks, it’s always nice to know the use of my whit is worth it.

Well it’s not really a witch hunt is it? OP came on rubbishing supplier/shop due to their slowness whilst insisting the crank was faulty which has been found not to be the case.

I suggested early on OP might have been jammy getting a new crankset under warranty. Warranty, a term used to describe the programme in place to support post sales issues. Usually to do with defects, occasionally good will.

Despite the nonsense above, it’s pretty clear what’s happened here and the bike trade have come out of this with a gold star. The OP however, mebbies should give up home mechanicing or failing that, ranting about poor service when he’s actually received fantastic support. Something he still hasn’t acknowledged.

He’s said he’s happy Miles, let’s leave him alone, plenty egg on his face.

Well done Silverfish and Singletrackbikes.

Op – daft point but, all the rf cranks I’ve used had washers – did you put them on if yours did?
I never fit these, think they are unneccesary and will reduce the thread insertion depth in the crank arm. Am I wrong?

Depends. If your pedal flange is non-circular then it can chew into an aluminium crankarm, damaging the start of the thread, so a washer is probably a good idea. If 1mm less insertion is a problem than something’s already wrong.

By now, the only person who believes the OP didn’t mangle his own cranks is the OP’s Mum. 😆

Pedal washers aren’t NEEDED per se ,they do stop any wear/indentation to the crank, but no properly fitted pedal should damage the threads.