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Visiting bus damage...
 

[Closed] Visiting bus damages gate post then denies culpability.

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[#6328809]

We had a group of Swiss gardeners to visit yesterday. They arrived on an AAA Coach chartered from Edinburgh. http://www.aaacoaches.co.uk/coach-hire-edinburgh-contact.php

The driveway has one entrance so the bus would have had to make a three point turn between two listed gate posts into the stable yard.

During this unseen manoeuvre the bus has clipped an iron hinge leaving white paint on it and dislodging the stones.

[img] [/img]

[img] [/img]

The director of the Swiss group forwarded these photos that I had taken to inform them of the damage and to initiate an insurance claim and he has just forwarded this reply from the company.

AAA Coaches
'I have just checked the midi coach and I can’t see any damages on the vehicle at all. So can only assume this was not our vehicle that done this.'

They have as yet not sent either an acknowledgement of receipt to the email I sent to nor have I received any other communication.

Next step?


 
Posted : 09/07/2014 4:10 pm
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can the swiss group bloke look at the coach?

tbh, if there's no damage on the coach and no one on it will support your claim I can't see it getting too far?


 
Posted : 09/07/2014 4:12 pm
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your going no-where unless you have a witness or admission..


 
Posted : 09/07/2014 4:14 pm
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Yup, contact the Swiss gardeners group for more info.


 
Posted : 09/07/2014 4:17 pm
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As above mate. I take it this is your property the coach has damaged. Remedial action is probably the only option, stop the coaches entering (if you can) Ask the bus/coach companies to drop people off outside. Sign up advising no coaches past the point.

Bit underhand by the coach company mind, unless you can contact them direct and explain the damage and the knock on effects.


 
Posted : 09/07/2014 4:19 pm
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Go pay them a visit.

Ask to see said coach beforr they have a chance to repair it...

Although chances are its in being fixed as we speak.


 
Posted : 09/07/2014 4:20 pm
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A bus is usually a steel frame clad in either aluminium, steel or plastic sheets, so would obviously be showing signs of damage.

Probably someone elses vehicle knocked them , but theyre old so no great loss, make them into a rockery or something.


 
Posted : 09/07/2014 4:30 pm
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'As above mate. I take it this is your property the coach has damaged. Remedial action is probably the only option, stop the coaches entering (if you can) Ask the bus/coach companies to drop people off outside. Sign up advising no coaches past the point.'

We did say that there was no access for a bus.

The driveway is overhung with trees, although there is no sign at the lodge warning that there is no turning space the driver had still to turn onto the verge to avoid low hanging branches long before he would even have reached the stable block.

I've written back to the Swiss leader to ask where the passengers were dropped off and where they were picked up. Entering they can only have been pointing uphill. Unless the driver reversed all the way back down the drive with all the passengers still on board he had to have made the turn at the stables.

I've also asked that they check any photos they have of the bus for its number plate and of any visible damage.

EDIT

'but theyre old so no great loss, make them into a rockery or something. '

They are listed.


 
Posted : 09/07/2014 4:32 pm
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[img] [/img]


 
Posted : 09/07/2014 4:37 pm
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You need an Edinburgh STWer to photo the coach....


 
Posted : 09/07/2014 4:38 pm
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Cynic-al to the forum!


 
Posted : 09/07/2014 4:44 pm
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Bus Jenga!


 
Posted : 09/07/2014 4:46 pm
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mcmoonter - Member

They are [s]listed[/s] listing.


 
Posted : 09/07/2014 4:47 pm
 kcal
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Did the same driver do the removal bash at Scone Palace? :/
[img] [/img]

AAA - they're probably trying it on and may not even be aware of the damage.


 
Posted : 09/07/2014 4:52 pm
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I've asked them to submit dated photographs showing all of the areas of the bus they have inspected.


 
Posted : 09/07/2014 4:54 pm
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We had a group of Swiss gardeners to visit yesterday.

As you do.


 
Posted : 09/07/2014 4:56 pm
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What about asking the people who came to visit if they witnessed anything?


 
Posted : 09/07/2014 4:56 pm
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Yes, you need Swisswitnesses. 🙂


 
Posted : 09/07/2014 5:02 pm
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Swisswitnesses, splitters!!!


 
Posted : 09/07/2014 5:06 pm
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What about asking the people who came to visit if they witnessed anything?

I imagine they will stay neutral.


 
Posted : 09/07/2014 5:13 pm
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I've asked the Swiss guys for statements, at least confirming whether the driver reversed back down the drive.

The folks at the lodge would therefore have seen him make the turn back on the public road and he would have had to have reversed all the way back up the drive. That didn't happen as they were in their garden and would have seen him.


 
Posted : 09/07/2014 5:32 pm
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I imagine they will stay neutral.

[img] [/img]


 
Posted : 09/07/2014 5:37 pm
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Probably someone elses vehicle knocked them , but theyre old so no great loss, make them into a rockery or something.

Did the 😉 get left off?
I do hope that wasn't intended to be taken too seriously.


 
Posted : 09/07/2014 5:39 pm
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Unless someone actually saw the incident happen, I can't see you getting far with this.
Even marks corresponding to the rough impact point on the coach wouldn't prove it 100%.


 
Posted : 09/07/2014 6:10 pm
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bigyinn - Member
Unless someone actually saw the incident happen, I can't see you getting far with this.
Even marks corresponding to the rough impact point on the coach wouldn't prove it 100%

He only needs 50.1%

Pete do you know where the bus is? Threatening or initiating court action may get a result. How much £ is the damage?


 
Posted : 09/07/2014 6:57 pm
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Al, the initial email said she had checked the bus and found no damage, when asked to provide to prove the above photos they said the bus was out.

They are saying we'd have to prove it.

The bus could be anywhere.

Would the bus have it's own CCTV?

Repair cost? I'm thinking around £500


 
Posted : 09/07/2014 7:18 pm
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Unfortunately, I've found that bus drivers aren't great at seeing stuff or admiiting that they've hit it, but persistence and highlighting visual damage has been key.

Fencing contractor had the front wheel of his tractor clipped by a bus, sending him through a hedge. When the police caught up with the bus the driver denied it, neither did he know where his rear quarter panel was. The police told him a tractor driver had it.

A friends restored Mini van was squeezed by a bus, driver said he was stationary and the Mini hit him, until the pattern of rotating wheel nuts down the side of the Mini was pointed out.

Finally, we had a wall that kept getting hit by buses until we rebuilt it filling in the curve behind the bend to double thickness and facing it with quartz - if they've hit it since, the wall hasn't come off worse.


 
Posted : 09/07/2014 7:44 pm
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looks like a vehicle has caught the top old hinge peg, easy for the driver to deny knowledge, and for the damage to be already there on vehicle or to Have happened anytime after return to base.Witneses needed.

Most pcv.s have internal and external cctv in case of insurance sacams being perpertrated on the firm something that the coach and bus media say is becomeing a very serious cost to owner operators.

of course it was a joke tuurning it into arockery, LOL.


 
Posted : 09/07/2014 8:01 pm
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I would have popped in there myself with photos of the damage and asked to see the bus. But it may be a bit far away.

Could you report it as a hit and run damaging property?


 
Posted : 09/07/2014 8:10 pm
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I backed a 7.5 tonne truck into a lamp post once - I had no idea I'd hit it until I was walking away and noticed one lamp post out of a hundred leaning at a rather rakish angle!


 
Posted : 09/07/2014 8:17 pm
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Bus. Companies are the worst for denying responsibility for anything they will most probably send you a bill for fixing the bus.
They know exactly how to play the game.


 
Posted : 09/07/2014 8:19 pm
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MC any evidence they have (paint damage, cctv) they can destroy, and may be doing.

That said your evidence might be enough. I'd threaten a claim then maybe start one. Email me..


 
Posted : 09/07/2014 8:42 pm
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Don't tell me that, I just booked AAA for a job in the autumn at work today...
*checks route for tight corners*


 
Posted : 09/07/2014 9:22 pm
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I don't have any bombers but i have some steel on one forks and quite a full bladderif thats any use? Is this the gate way to 'cutting yard'?


 
Posted : 09/07/2014 9:24 pm
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Aye Josh, it's the entrance to the yard.


 
Posted : 09/07/2014 10:02 pm
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Wouldnt like taking a bus up there!


 
Posted : 09/07/2014 10:24 pm
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I'd be informing AAA that you are going to report it to plod as failure to stop / report and remind them of the evidence from one of the Swiss gardeners, along with the photographs.
Good luck McM


 
Posted : 09/07/2014 11:03 pm
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I nipped down to Police station this morning and they took it seriously. I have an incident number and we are scheduling an interview for next week. I should have some Swiss witnesses and one other who can say the bus turned at the stables before the reboarded.


 
Posted : 10/07/2014 11:05 am
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Good news.


 
Posted : 10/07/2014 1:23 pm
 DezB
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3 point turning a coach is very much like making love to a beautiful woman. Get it wrong and you leave white stuff behind as evidence against you.
[img] [/img]


 
Posted : 10/07/2014 1:30 pm
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I've been waiting for someone to make that Swiss reference for THIS ENTIRE THREAD. Thank you, DezB.

[img] [/img]


 
Posted : 10/07/2014 1:58 pm
 DezB
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[img] [/img]


 
Posted : 10/07/2014 2:04 pm
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A gif for every occassion!


 
Posted : 10/07/2014 2:34 pm
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The police came over yesterday, they are going to chase the bus company up.

Rather than wait for any insurance process we've made a start on the repair.

[img] ?oh=9e17f2fadc7cfd3de175e39c77ea7116&oe=544AA749[/img]

[img] ?oh=125a67b7365407c15712a0280bd9687a&oe=543F9D2E[/img]

[img] ?oh=b4394136e604c9a74ed2ac9021afaca1&oe=544D79CD&__gda__=1414806747_534f5403e5a56728d7e8f2c002cf435c[/img]

[img] [/img]


 
Posted : 14/07/2014 2:25 pm
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love the structural use of 6mm ply and a g-clamp 🙂


 
Posted : 14/07/2014 2:32 pm
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