MegaSack DRAW - This year's winner is user - rgwb
We will be in touch
Bought something from an Amazon marketplace seller, it was pretty poor, not horrendous but not as good as I was expecting so I left a fair 2 star review. The seller has contacted me, been very polite, refunded me the cost of the product and has asked me to amend or remove the review.
What do you reckon? Remove completely? Amend saying the problem was dealt with and a refund issued? Ignore and leave as is?
If the item is crap its crap, not sure why you'd change it unless you're slagging the seller?
Update it to say that they paid you off to keep others from getting a genuine review of them?
Bribes eh? Name and shame so we can avoid! 🙂
This
Amend saying the problem was dealt with and a refund issued
Excellent, you've backed up my thoughts. Thank you.
It's nothing interesting, a watchstrap that was a bit cheap and nasty. I've bought other stuff from the seller and it's been very good but this particular product was less good.
Depends.. was it a genuine item? 3rd part sellers occasionally (whether on purpose or by accident) sell cheap copies, whereas items bought and sold by Amazon will definitely be genuine..
Seems like a decent seller if he refunded you, so your review should reflect that.
Are you reviewing the product or the seller?
I'd only amend the review if the product I'd had was a bad example. If you'd received the item - reviewed it as crap - and they'd replaced it and it turns out the products are typically perfectly good and you just had a turkey then you would want to amend the review to reflect that. So the review is fair.
But if all the seller has to offer you is a refund rather than replacement - then that suggests the straps are typically the quality that you've experienced.
Seems like a decent seller if he refunded you
So he's only wasted your time but not your money 🙂 - You could point out that the seller was nice enough to refund - but under distance selling regs he doesn't actually have the choice so its no real courtesy. However he's not nice enough to want to allow other buyers to make an informed purchase.
Amazon has recently banned 'incentivised reviews' - whether asking/encouraging a seller to remove feedback comes under 'incentivised' I'm not sure.
Im having the same problem with a seller. Non working item, got a refund and gave them 3 stars along with explanation.
Had no end of emails asking me to alter my review.
Might do the payoff recommendation.
Ammend with facts, following the initial report is the seller refunded me and asked that I update the review.
Amazon reviews are terrible. All seem to be paid for, and that's just the overt ones...(I was sent this item for free in return for an unbiased 5 star review)....I've also been hounded to alter reviews when they have been negative. Offered goods for free just to change etc. To the point I have given up on resellers.
Reported to Amazon, but they don't seem to care. The problem is with people being incentivised to write positive reviews, because they get even more stuff to review for free, is then reviews become meaningless.