MegaSack DRAW - This year's winner is user - rgwb
We will be in touch
Npower have taken 3 months to give me a refund. Whinged about it on Twitter and the money was back in my account in 3 days.
A B&Q bog seat fell apart. I suggested on Twitter that the buyer who selected this product should be fed to a leopard and B&Q sent me a voucher for a new bog seat.
Asked if there was anyone in Bury that stocked VPud vegetarian black puddings*. The manufacturer got back to me with the details of a stall on the market.
Went to Kirkby Lonsdale and bought a load of bottles of Singletrack beer. Got home to find a message from the brewery hoping that I enjoy them.
Mention TESCO in any tweet, either positive or negative, and their cyber-nazis are all over you like a sinister red and blue striped rash.
Twitter is awesome and dangerous. Never ever slag off your boss or post a picture of yourself with your, or somebody else’s, willie out.
*Try one. They are awesome. All the flavour of a black pudding without all of the retinas and pig bottom parts.
You forgot the lips and hooves.retinas and pig bottom parts.
Seriously though, yes twitter is stunning for motivating customer service people. I was once in one of the inevitable Milan Malpensa delays, queuing at the Lufthansa check-in. We got told repeatedly to come back in 20 minutes with no explanation as to why. This went on for an hour and a half. Within about 5 minutes of a tweet from me I had a reply, announcements were made (incoming aircraft not taken off yet) and check-in was completed. The plane was still delayed, but at least it got us some sort of reaction and information.
Is eating retinas such a bad thing? I'd have no problems eating a retina.
I've been berating Shimano on instagram about the crapness of Zee mechs. No biting so far. I might start a twitter account and attack from there.
It is bloody brilliant for this. I've had very positive responses from Kwik-Fit, Chiltern Railways and Virgin Media amongst others. Also had very amusing responses from Cross Country trains when I called into question their quality of service.
I got ignored by Hants police when I put a video up of one of their fine officers almost running me down on my bicycle.
I work in Social Media and manage Twitter & Facebook for a major FTSE 100 company and you're right, it's great for getting things resolved quickly.
Shame that customer service depts can't sort it out without the need for a rant on Twitter though eh? Or maybe just get it right in the first place.
I moaned on eastons facebook page about the lack of availability of spare parts, they publicly promised to sort it out, but they didn't.
I tried with Yodel last week, got no response and still waiting for a delivery.
Wonder if you could use twitter to kick politicians and other crooks into shape?
*innocent face*
Is it because the people who are meant to be dealing with complaints are all skiving off on social media, so when they see a tweet about something they're meant to be dealing with they have to act quicker as it's in the public domain and they're on a quicker route to asskickedness than if the complaints were hidden in their call stats?
Is eating retinas such a bad thing? I'd have no problems eating a retina.
'Nose to tail' is the new 'lips and arseholes'
{edit - I think I might have just written the tag line for the sequel of Human Centipede}