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Wow - great news bikerevivesheffield!
I bet that was a relief. Nice one.
Let's hope they sort it out in a timely manner now. 👍
it's in the workshop, the engine is on site, so hoping for tuesday
Ace! I like a story with a happy ending. 🙂
I couldn't give any advice on the thread (I know cock all about 1.5 diesel vans) but was really feeling worried for you - glad it's worked out!
Good news.
Out of goodwill, I expect. Or did they really say it was Vauxhall's fault? For the benefit of others can you let us know what the exact wording was, even if you still don't disclose who.
no reason given just
Dammit, should've figured they'd be arse covering by admitting to nothing. Ah well, glad it's getting sorted!
Great news! It must be massive relief for you.
Fantastic news, very happy for you!
Well done on the result, I've been reading a number of Vauxhall, Citroen etc. forums on that engine. It looks like if the chain fails at less than 5 years or 100k with full service history, it's classed as manufacturing fault and they'll replace it. Although I wouldn't want to argue the case especially if the service history isn't perfect!
Yeah! Shiny brand new engine!
Great news indeed.
Reading this with interest as I've got a similar 1.5 diesel Vauxhall Combo MPV.
Has anyone here replaced the 7mm cam-chain with the upgraded 8mm chain, camshafts and other bits?
How much did it cost and who did you use?
A little late for the original poster unfortunately, but 2k for a new chain as opposed to 8k for a new engine and less worry about the engine blowing up seems reasonable!
On the basis of this and myriad other similar stories on t'web, I would be looking to avoid paying anything myself. My actions in order would be
1/ digging out all the paperwork from when you bought it and checking that it had FSH, ideally main dealer and that ANY discrepancies are clear - including
2/ that these were done on time and with the right oils
3/ that anything you've done since is on time and to spec
4/ and then going back to the dealer you bought from and asking them to check for you that it has the upgraded 8mm chain, and if not whether they can confirm that it will be OK to the stipulated replacement interval because if it isn't and it fails before that point then you will be holding them liable as this is a known fault that is (assumed to be, but a pretty safe assumption) there at point you purchased, and that they didn't make you aware of that at the time in contravention of Consumer Protection from Unfair Trading Regulations 2008.
5/ and so, do they want to pay to prevent it breaking at cost of a new engine (ca £8k as per above) by replacing the defective parts for maybe a couple of k cost to them.
Bluntly; this should be a recall and the manufacturers are not meeting obligations in this regard so hold them to it individually instead.
Excellent!
Great result! And now I guess there's 8K you don't need to spend on an engine so.... new bike time?
This thread has just made me buckle and book mine in - same van, 2021, 55k on the clock - for the new camshaft kit. Kit and new timing belt etc will be about £800, plus fitting which could be up to a day and a half apparently. I am not expecting change from £2k.
Inevitably, a week after I stump for it, there will be a recall.
Great new.
So glad it worked out for you.
Been following this as we have the same engine in our car.
Also considering the 8mm conversion...
This thread has just made me buckle and book mine in - same van, 2021, 55k on the clock - for the new camshaft kit. Kit and new timing belt etc will be about £800, plus fitting which could be up to a day and a half apparently. I am not expecting change from £2k.
Inevitably, a week after I stump for it, there will be a recall.
How did you go about booking it in and who with please?
@singlespeedstu I am currently perusing kits - look at Lymm Engine Components on Ebay. They have OEM kits with Dayco belts and Febi pumps. My local garage can do the work. You'll want the waterpump and timing belt done at the same time. You'll also need oil and a filter.
Thanks to all that have contributed I appreciate it
Nice... I suspect they best you'll get from vauxhall is 'gesture of good will/without prejudice' in writing..
But at least you now have it fully fixed and presumably guaranteed as long as its serviced correctly going forward?
No guarantee as it's a goodwill engine apparently but it's the 8mm chain
No guarantee as it's a goodwill engine apparently but it's the 8mm chain
There's no warranty or guarantee of any kind?
That's disgraceful tbh.
I mean it's great that they 'fixed it' but what if they cock something up on the rebuild, or there's an unforseen issue with the new engine?
Is it a new engine or a refurbished engine?
New engine
Best wishes with it all OP - I had vaguely similar with Volvo, car I bought was using 1l of oil every 2k miles, they replaced all of engine apart from cylinder head & it's been absolutely fine since 👍
Excellent result.
No guarantee as it's a goodwill engine apparently but it's the 8mm chain
There's no warranty or guarantee of any kind?
That's disgraceful tbh.
I mean it's great that they 'fixed it' but what if they cock something up on the rebuild, or there's an unforseen issue with the new engine?
Is it a new engine or a refurbished engine?
That's perfectly normal.
The repairer will have to cover any issues that arise from any work they do, but beyond that you'd be looking for goodwill.
It's ultimately the same as any other warranty repair/replacement for most products, in that the warranty doesn't get extended just because something gets repaired/replaced.
No guarantee as it's a goodwill engine apparently but it's the 8mm chain
There's no warranty or guarantee of any kind?
That's disgraceful tbh.
I mean it's great that they 'fixed it' but what if they cock something up on the rebuild, or there's an unforseen issue with the new engine?
Is it a new engine or a refurbished engine?That's perfectly normal.
The repairer will have to cover any issues that arise from any work they do, but beyond that you'd be looking for goodwill.
It's ultimately the same as any other warranty repair/replacement for most products, in that the warranty doesn't get extended just because something gets repaired/replaced.
It's not an extension though, its warranty/guarnentee on the 'quality' of the repair/replacement.
What happens if the 'new' engine lunches itself tomorrow, would that just be 'tough luck'? in that case, what's to stop them just fitting an engine they know is already on it's last legs, on the cheap, as a replacement?
If the engine is 'new' then why wouldn't it carry the same warranty as (checks notes) a new box-fresh car/engine, as long as it's serviced correctly?
iirc unfortunately a replacement part does not reset the clock. however under consumer law it still would be possible too make a claim
Well this hasn't gone the way I'd expect. Just got in to go out with the kids, turn the key, not starting!!
😭 This is a thread I was looking forward to fading into the background, (in a good way). How dispiriting.
Waiting on the aa and recovery back to donny
What happens if the 'new' engine lunches itself tomorrow, would that just be 'tough luck'? in that case, what's to stop them just fitting an engine they know is already on it's last legs, on the cheap, as a replacement?
😬
No guarantee as it's a goodwill engine apparently but it's the 8mm chain
Once more with feeling:
It is not a warranty repair. It does not require a guarantee. It is not a goodwill gesture. These things are extras they may throw in on top of your legal rights. Absolutely no-one replaces an entire frikkin' engine as a "gesture of goodwill," they're in the shit and they know it. You need to stop using these terms or it will bite you in the arse.
Under the Consumer Rights Act 2015 you have to give them one chance to repair (given the timescales) which you have done. If that repair subsequently fails you have a right to a refund, though they are allowed to adjust this for the length of time you've had use of the vehicle.
If they've replaced the entire block then I'd hazard that you'd have to be spectacularly unlucky for it to catastrophically fail again, but who knows.
"Goodwill" my arse. They've lied to your face.
Without delving deeply into the hundreds of posts can you answer one simple question.
Did you sign your order paperwork on site or by email?
Ie, did you sign an order they emailed out, sent it back then went and collected your car/they delivered. Also was their any element of their funding involved.
I think you missed my contribution on page 3, Cougar. All these Stelantis Engines that have been main dealer serviced with the right oil benefit from Stelantis paying 100% for fixing them if they fail before 5 years or 150 000km. It's the third engine in the "motorgate scandal" that has affected the 1.2Tce Renault, 1.2 Puretec Stelantis and now 1.5 diesel Stelantis. In the case of Renault the "prise en charge" (paying for failures) was 10 years, Stelantis 5 years for the OP's diesel.
@littelisthobo
No payment from me what do ever
No order from me
No signatures
It's not an extension though, its warranty/guarnentee on the 'quality' of the repair/replacement.
What happens if the 'new' engine lunches itself tomorrow, would that just be 'tough luck'? in that case, what's to stop them just fitting an engine they know is already on it's last legs, on the cheap, as a replacement?
If the engine is 'new' then why wouldn't it carry the same warranty as (checks notes) a new box-fresh car/engine, as long as it's serviced correctly?
Because you're not paying for a new item with a new warranty.
It's no different from say RockShox giving you a new set of forks the day before your warranty expires. If they blow up again the day after, then technically they have met their warranty obligation.
Oh for christ's sake.
It's still not a warranty issue. It is a statutory rights issue. There is no such thing as a "warranty obligation," they can warranty (or not) whatever the hell they like. Their only obligation with a warranty is to stick to the terms they've made up.
You can make a CRA claim up to six years. This has limitations depending what you'd bought, a set of forks costing more than the rest of the bike should be expected to last that long even if replaced, a Biro not so much.
Regardless of the reason an item is repaired/replaced, whatever relevant clock doesn't get reset.