Service interval/replacement is 60 months or 74k miles
I've done 49k miles and it's 48 months old
Second owner - no extended warranty purchased
Where do I stand do you think about getting it sorted
what's the car?
Fully serviced up till now, incl inspection as appropriate?
Bought from a dealer or private?
Sometimes stuff fails early but that's very early for a car that's had the above done.
Also check - is that info correct; I had a car that broke a cambelt well within the interval, only to find the interval had been changed. Thankfully, it was main dealer serviced so on them for not realising service interval was earlier.
Not saying the car
Bought from a dealer last October
Fully serviced yes
Interval was quoted by customer services today
How to tell us it's a JLR piece of crap without telling us 😂
That seems remarkably low. I can't see how you have much luck with a claim though, unless bought very recently.
Is there any possibility the milage has been fiddled with? Look at the MOT history and general other wear for clues although it's probably too new for any of those things to useful or possible.
I'm not saying before I speak to the dealer tomorrow and no not a jlr
Definitely 100 percent legit car. Bought in October 24
help on where I stand
Here?
As it's within intervals and if all services have been done as specified then yes, I'd be expecting at least a contribution, if not a full repair.
The expectation is that it lasts a reasonable length of time, and I'd be arguing that 'reasonable' in this case means up to the specified interval as long as it's been maintained at the right level, etc. It could be countered it's a wear and tear item (ie will fail or wear out eventually) but that's where I'd be pointing at the service interval.
https://www.whatcar.com/news/your-legal-rights-if-something-goes-wrong-with-your-car/n3307
Thanks Jon that's appreciated
When in October? You’re close to the 6 month limit on getting the dealer to fix it.
from @theotherjonv’s link - “If a problem is found after 30 days, but within six months of purchase, you can request a repair or a replacement vehicle. The onus is on the seller of the car to prove the fault wasn’t present when the car was sold; if they can, and you’re likely to have known about it, you won’t get a refund.”
I'm not saying before I speak to the dealer tomorrow
Why, this forum is full of IT Managers, not car salespeople
If a problem is found after 30 days, but within six months of purchase, you can request a repair or a replacement vehicle. The onus is on the seller of the car to prove the fault wasn’t present when the car was sold; if they can, and you’re likely to have known about it, you won’t get a refund
For most faults I'd agree but where a cambelt's a replacement item, at a specified interval, and this has failed catastrophically long before that despite having been serviced etc. properly...... I reckon you have a good argument here irrespective of the 6mo clause.
Within 6mo would just make it even easier.
smells like a 1.2 turbo puretech as used in PSA and vauxhall petrol vehicles or a 1.0 Ecoboom from a transit tourneo
and if it is - then there is precedent for premature failures so should be open and shut if its full dealer service history.
Diesel
This is one of those cases where the mileage covered can be quite misleading - engine hours can be a more reliable metric.
If you buy an outboard engine for a boat now you can get all the data such as total running hours, number of starts, hours at idle, hours at wide open throttle, etc.
Way more informative than "it's done x miles". It could have been sat not.moving for ages, or done all the miles in town rather than cruising on a motorway, etc.
Hope you get sorted OP.
Aagh 7 months! 20/9/24
If they're going to argue then that's what they'll argue about, but my point still holds.
Most manufacturers have a 3 year warranty these days don't they? And are transferrable between owners.
Yes, but it's 4 years old in the op
Regardless it gets fixed whether it costs me £0 or £5k
Interference vauxhall engine, 12k. 😉
Engine model / code D12XHL, F12XHL I think!
Those numbers confirm Trailrat's suspicions. It's a 1200cc three cyclinder petrol engine which has featured in the French equivalent of a class action law suit. It's recieved a lot of media attention in a scandal known as "Motorgate". The engine being an interference design in which the valves clout the pistons when the belt fails; the engines are often completely scrap with a customer bill of the order of magnitude I mentioned. I know it's in French but I'm sure you'll find an autotranslate thing if you're really interested:
In France the media coverage and legal action has led to an increase in the guaratees (ten years) on the engines and much reduced bills for the owners.
Best of luck with it.
Edit: Yours is PSA/Stelantis but the Reanult TCE is another "Motorgate" engine hense my interest. Roughly 1/4 of the engine type I've got blow up at low mileage. Renault increased the guarantee to 10 years but mine is now 12 so I'm crossing my fingrs it's one of the 3/4.
It's a 1.5 diesel
That I know nothing about. It isn't the engine numbers you quoted.
Interval was quoted by customer services today
I'd get a second/third source of that info, any garage should be able to find it. I'd not just rely on what customer services had read or potentially misread.
It's a Combo Life isn't it ? The 1.5 Diesels are chain, and there is an issue with 7mm chains - they should be upgraded to 8mm.
It is fossy
That's music to my ears
Fingers crossed 🤞
So it hasn't even got a cambelt. 🙂 When the STW forum awards season comes around this one deserves a mention. 😉
Like I've said throughout - this is all on the AA man who attended - I know nothing about this.
From the fb group for the car I've been told it has both!
You'll have an accessory belt that drives things like the a/c compressor and the water pump, but the engine is chain cam. TBH chains should be super reliable and last the life of the car - my previous car was a Nissan with a chain, and I sold it after 23 years and 150k miles still on the original chain.
I've a Vivaro Life, but went for the 2.0 HDI engine which is a belt but doesn't have the same issues, although ad-blue is always an unknown.
If the chain has broken it's serious. If the accessory belt has gone, less so.
I remember the OP looking at a van/person carrier before I got my van, so no spidey powers I'm afraid.
The accessory belt is on the left side as you look at the engine I think and is fine. The AA dude took the oil filler cap off to look inside whilst I cranked the engine and couldn't see the belt so deduced it had snapped as the engine isn't turning over. Nearly starts but then nothing 🤷
TBH chains should be super reliable and last the life of the car
It's not the 90s any more.
Btw from your description of the AA mans checks . I'd get a second opinion preferably from someone qualified on these engines
Too late fossy - you have now invoked the stw van curse 🙂.
This was last year: https://singletrackworld.com/forum/off-topic/peugeot-citroen-1-5hdi-engines/#post-13403624
Since then bouncesuspension has had his 7mm cam chain snap (can't remember if he got the 8mm replacement on warranty). And my 2.0 hdi Dispatch had the water pump go sick due to impeller spinning on the shaft (so got a new belt at the same time) and then adblue pump / electrics die which was an exchange tank to fix.
Recovery to dealer booked
Inspection on Wednesday
Will report back
Quoted 100k miles as the interval today
What about the 7mm/8mm chain issue that I remember reading about on here before. In the services up until now has that been flagged (I assume not done otherwise shouldn't have failed)
Was it MD or indy service, have you had it done during your ownership?
