MegaSack DRAW - This year's winner is user - rgwb
We will be in touch
I'm trying to send a common garden Word file in .docx format.
The emails keep getting quarantined with the following message.
I suspect incompetence in the setting up at the BorderWare end of things, but I can never rule out my own operator error.
Overzealous settings / management at their end or is there something really wrong?
This is the error (the names have been changed to protect the innocent)
TIA
[i]This is an automated message from the BorderWare Security Platform
at host Schoolmail2.XXXXX.
A mail from you (XXX) to
(XXXX)
was stopped and Quarantined because it contains one
or
more forbidden attachments.
To have this e-mail released please forward this
notification
email to (XXXX@XXXX), asking them to
email a
release request to ictsupport@XXXXX. They
must
ensure this request includes the queue ID, the
originating
address, the recipient’s address and a brief
explanation of the
content.
Summary of email contents:
Attachment: Hello from the Parent Council Feb 2011.docx
Attachment: [Content_Types].xml
Attachment: .rels
Attachment: document.xml.rels
Attachment: document.xml
Attachment: thumbnail.jpeg
Attachment: theme1.xml
Attachment: settings.xml
Attachment: webSettings.xml
Attachment: app.xml
Attachment: styles.xml
Attachment: numbering.xml
Attachment: fontTable.xml
Attachment: printerSettings1.bin
printerSettings1.bin forbidden file extension (.bin)
Attachment: core.xml
Reference: 47A5D90B70CC7CB0
Queue ID: 47A5D90B70CC7CB0[/i]
Have you actually done what is requested of you in the above ?
Might that not be your best first option ?
EDIT:
why are you emailing them, amongst other things, a file called printerSettings1.bin ?
Have you actually done what is requested of you in the above ?
I can't, that message is for the recipient and she isn't around today.
Might that not be your best first option ?
Where's the fun in that?
why are you emailing them, amongst other things, a file called printsettings.bin ?
I'm not, as far as I know, unless its bundled in with the .docx file.
Anything useful you'd like to add? 😉
Sounds stupid however, can you resave the document as a .doc in word. It seems that the docx is being split up into its individual parts as opposed to the whole document.
Which I guess is a good thing if someone wanted to hide virii in there or similar.
try a .doc if not, Im sure theres a word option to not add the printer settings to the saved file.
Cheers simonb512 - an RTF file has got through OK, .doc is a possibility, but there are some features in a .docx which I would prefer not to lose.
My main issue is the apparently arbitrary application of 'security' measures by local authority IT numpties.
Everything was OK last month grrrrr