[Closed] 'New' car - reject or keep?

Suzuki main dealer says warranty void

This bit seems important to me.

Tbf I used to administer MP warranty cover and if they say they will they're pretty good at honouring it

reject it if they cant give sufficient evidence of the service, or if you want to keep, negotiate a good chunk off the price

I had the same thing years ago with Motorpoint, as duncan says, they did honour it in writing and knocked a silly amount like £100 off the price (reluctantly). They then had to fork out for a new alloy as when I collected it one was scuffed. They said tough luck, sold as seen, I then pointed out the extra 200 miles on the clock from time of purchase to collection and that it was fine when I viewed it. Seems like a staff member must have been ragging around in it.

Mixed views on MP, I would use again but be very careful with inspections and details like the OPs. If you are at all concerned I would reject - they promote warranty balances and if Suzuki say no then its down to how much faith you have in MP.

Also how long are you looking at keeping the car. When it comes time to sell then the buyer may have concerns if it's missing the first service.

Avis may service cars in-house - I'd be surprised if their systems are lax enough to allow an airport car to miss a service by 10,000 miles but I guess its possible if it was on a long-term rental (ie 6 months) in the meantime?

Either way, I'm not sure a missing service is actually means to reject a car. It might be motorpoint will take it back, but If they didnt advertise full service history, I don't think they'd be legally obliged to

reject or 10% off

I'd also say that a manufacturer warranty will be more comprehensive that a dealer warranty and if you have a major defect after the manufacturer warranty expires they may help you with part payment if you have a full service schedule with them. Also with a manufacturer warranty when it expires you may have the option to extend it. I'd reject if you can't show then first service and have a full manufacturer warranty.

Also how long are you looking at keeping the car. When it comes time to sell then the buyer may have concerns if it’s missing the first service.

Yeah, this. Even if MP are willing to honour the warranty 'in house' (which seems to be their suggestion), the missing service devalues the car.

If they can't find evidence of the service, I'd want a good chunk off the price or I'd return it.

1.0 vivara. Get rid and count yourself lucky.

The only way to be sure is to strip the engine down. That’s not gonna’ happen though! If you like the car and you are feeling lucky...
Get the turbo and emissions system included in writing for the MP warranty If you go for it. I suspect they won’t lower the price as they will be able to sell it whatever.

A manufacturer warranty is worth the quality and integrity of the dealer, a place like MP might just swap a problem car and send the offending car to auction - just something to consider.

according to the millers website this car requires a long life oil and 12 month change and combined with the short time it has done the miles they’re has not been much opportunity for wear from aged oil and deposits to build up.

Oils don’t lose much lubricity as they age , it’s the exhaustion of the additive packs which cause problems.

If the car had not been serviced for 24 months I would say walk away. If it had done 80k with a missed service I would say walk away.

My car had its oil changed very 6 months until it had done 70k and now every 12, it’s on its second turbo and I suspect in another 15-20k it will need another wife’s.

If you like it and feel lucky why not, I seem to remember you keep your cars a while, treat the turbo as a consumable.

I am withdrawing the word lubricity and replacing it with longlife oils will have better base stock, so will maintain greater film strength at that mileage. The extra mileage should be within the capabilities of the oil therefore Possibly minimal or no excess wear will have occurred.

My car had its oil changed very 6 months until it had done 70k and now every 12, it’s on its second turbo and I suspect in another 15-20k it will need another wife’s.

If you like it and feel lucky why not, I seem to remember you keep your cars a while, treat the turbo as a consumable.

How many miles has it got on it, and what the hell do you do to knacker turbo's?? I've had cars upto 180,000 miles on the original and the engine has still been the strongest part of the car.

Rusty, if it was sold as FSH and balance of warrantee, I'd be rejecting it, unless they can't replace it like for like and it was a massive bargain.

bsims
Member

The only way to be sure is to strip the engine down. That’s not gonna’ happen though! If you like the car and you are feeling lucky…

I think the used oil can also be sent off and analysed to see if there are signs of wear to the bearings etc.

Has anyone checked the 'infotainment system' - a lot of service history is on that now, not stamped in books?

If it hasn't been done I'd be rejecting that car - 21000 miles on a rental car with no servicing just screams trouble.

The first one went, I think due to lots of short trips- 6 mile commute for 6ish years. It did Also do long trips to visit relatives in the North, South West and South West France.

The second, I think is because I got a reconditioned turbo not new. That’s on 55k and has started making the noise that the OEM turbo made at 40k. The OEM turbo was replaced at 60k so I am extrapolating from that on the recon turbo’s eventual demise. It also has a long drag up a steepish dual carriageway hill from cold every morning which can’t help.

I had 6 monthly oil changes to protect the turbo. Turns out the extra I spent would have gone along way to paying for the replacement. So after that I just went with VW recommended interval.

It’s on 115k. Mrs Sim’s is on 98k of longlife changes coming up to its 5th and so far has not had a problem.

I think the used oil can also be sent off and analysed to see if there are signs of wear to the bearings etc.

It can indeed.
I have been doing this since I had the recon turbo and it shows no sign of abnormal wear, only that my engine can shear oil down quite considerably - high 70s cst to low 60s cst (5w40 to 5w30) in 6 months/ 7K That is quite a change in viscosity but the engine can take either grade so should be fine. I have’t dared put a 5w 30 oil in since I found that out!

I just locked in my log book, my car never had its first service at 12 months which was required😩. Hand the keys back and run for the hills.

If you plan to keep for longer than the warranty then like you I'd be nervous about turbo wear. Reject. There are plenty of other cars/Vans

Motorpoint, we had issues when we bought a brand new CRV from them (they imported it from Malta). Oil leak on the rear diff, turns out the seals weren't in properly. MP said Honda warranty, local Honda main dealer said sod off, warranty hasn't been set up yet (as MP hadn't done it). Forced MP eventually to give me a loan car, (wreck of a freelander that had been used as a kennel). Got sorted eventually but MP customer service was piss poor. Ironically turned out to be the most reliable vehicle we ever had and I still regret selling it.

No issues buying a Clio from them except it was a Renault and very unreliable, luckily they had set the warranty (for what it was worth) before the many things started to go wrong. I blame myself on that occasion though for buying a Renault.

I'd buy through MP again but be very wary.

Good news, it would appear the car was first serviced by Avis, then serviced again by Motorpoint.
We get to see the first service documentation tomorrow, so fingers crossed.

So the balance of the Suzuki warranty should be intact, we'll call the main dealer again tomorrow just to make sure.

Job's a gud'un.

Thanks for all the advice folks.

This is the second car we've bought from Motorpoint recently, first transaction was flawless.
I'd still recommend them.

First was a one year old Jazz with 12,000 miles, this Vitara is one year old with 21,000.
Over £15000 off list in total.
Can't really complain.

Not sure if it’s ‘right’ but none of my last 2 cars (bought new, Kia and seat) ever got a stamp in the service book, the dealers both told me it’s all logged online? Might be worth checking with a main dealer to see if they can pull up the service history? Then again I might be getting my trousers pulled down 😂

Which part of this car is "new"?

Might be worth checking with a main dealer to see if they can pull up the service history?

We did. The Motorpoint service at 21000 was registered online.
The Avis first service wasn't. If it had been, it wouldn't have been a problem.

Which part of this car is “new”?

Hence the '' in the title, Mr Steptoe. 🙂

To be fair, the fake service history they've just cooked up is probably pretty new!

Can you prove under the Avis and MP services that the right spec oil and filters were used? If not it gives warranty wriggle room.

We'll find out tomorrow....🙂

I bought an ex-ADA Ducato van: 12 months from registration, 8 months of rental use, 60 000km and all oem Fiat filters, belts etc. that looked like they'd done 60 000km without being touched. I asked for a full service with cam belt and a tow bar in the price and bought it. It ran fine for the next 12 years with a handful of injectors and regular oil changes.

They might have serviced your new car but in that milage I'd expect a rental co. to have only done safety inspections. As a general rule lease vehicles get all the servicing they should but rental ones get safety checks and parts as necessary.

My Jazz was also originally from Avis and had been serviced with the correct fluids and filters.
The service was carried out by Halfords Autocentre and was fully compliant with the terms of the Honda warranty.

Honda have since replaced a gearbox mount and headlight under warranty and without charge.

So you're back to wait and see:

They are contacting Avis, the original owners, to see if they can get proof of the 12500 initial service.
If so, happy days.

Both ADA and Avis are run as franchises. Practices may vary.

MP have confirmed that they have proof of the 12500 service from Avis.
We're picking the details up tomorrow and checking with the main dealer, just to be on the safe side.

As I've already said.

If you aren’t happy and you have the option, send it back

Everyone knows rentals are the fastest cars on the road, right?

Was it advertised with a FSH? If so, it's not as advertised and bin it.