[Closed] Lease car being collected. How comprehensive the condition check?

Only once had issues claiming there was damage and scratches after they took it away. What they did was polish the but did not remove polish correctly, they left it on the fince scratches so it looked worse. I contested for weeks insisting they were chancers with the lease company. Eventually they listened when they realised the company had not done a inspection on colleciton, all cost went on the company who collected it.

They are reasonable otherwise small marks even little dents are allowed, as are small scuffs to wheels.

Guy I work with got a chips away outfit out to a car before he handed it back, chips away guy advised him to hand it back dirty as it would be harder during inspection to pick anything up.

They ask you to clean them before collection to help the inspection.

[b]Appearance [/b]

The vehicles exterior should be sufficiently clean to allow a detailed inspection. The inside of the vehicle should have been cleaned to a standard to allow inspection to take place and cleared of all rubbish.

Spray it with water as its hard to tell scratches and minor dents and its technically clean ?Or leave it muddy and say i did you should have seen what it looked like 😉

I expected Draconian but they weren't . This was RCI Inspecting it through Renault (electric Zoe). We had lots of dents on the roof from a massive hailstorm which they would sort out for 75 quid. My FIL got his sorted for 250 odd which surprised as we got a better value deal on repairs. We had scratches (minor) , allloy slightly dinged on one side and a dent front spoiler. No cost to us iirc, or if it was it was negligible.

There is an industry fair usage guidance and they seemed to follow it. I was surprised .

I live in a fairly remote part of the country and spent a bit of money on a lease car to " put it right "
The driver turned up at about 6.00pm..had a long drive back to the other end of the country and didn't give the car a second glance ..wish I hadn't bothered .

They're likely to follow the BVLA guidelines on fair wear and tear.

Just take pictures of the car before the bloke drives it back, seems like the most sensible decision...no?

Never had a problem. Seems quite reasonable.

[url= http://www.drive-electric.co.uk/wp-content/uploads/2016/05/Fair_Wear_Tear.pdf ]http://www.drive-electric.co.uk/wp-content/uploads/2016/05/Fair_Wear_Tear.pdf[/url]

Just take pictures of the car before the bloke drives it back, seems like the most sensible decision...no?

We take photos of anything we see on the car when we pick it up, and will usually point out to the owner what we’ve found, and email a report from our EVO hand-held when we ask the owner to sign the car over to us.
Depending on the make of car, an inspector from the company doing the pickup, usually BCA, will give the car a thorough going over, including taking a video of the whole car, then giving an appraisal with a cost of any damage over and above fair wear and tear.
When I pick up a car after an inspection has been done, then I have to check certain things as an ass-covering exercise, just in case the car has been driven after the inspection has been done; one of my team went to pick up a car last year after an inspection had been done and found the front tyres were illegal!
BMW, Mercedes, VAG, Toyota, and I believe Nissan now usually have inspectors check cars over, but not in every instance, I’m not sure what the criteria are.
Sometimes a car has been inspected but I still have to go over the whole car and note any scratches, dents, damage to windscreen, wheels, etc, this is done so there’s a ‘paper-trail’ if the car is moved on by other drivers, in case subsequent damage is caused; I’ve twice had windscreens damaged by objects thrown up while I’ve been on a motorway, and I’ve damaged an alloy on an almost new Polo GTI when a van cut me up on a roundabout and I clipped a curb.
I work for BCA Logistics, as part of a team picking up and delivering cars spread over a fairly wide area where it’s impractical to send a big transporter, mostly out of Cornwall and the South-west, but up as far as Liverpool and Hull, and across to Norfolk and London.
Fun job when you get a Maserati or high-end Merc to take home overnight! 8)

I work in this industry, the car should be inspected by a BVRLA trained inspector to their agreed principles. Any damage recharge rates are agreed by your lease company and certainly our inspectors are not bonus or paid depending on what they find... depends what company is collecting the car I terms of what you get but we provide a printed copy of your appraisal and unless your car is filthy (which they will detail on inspection) then you should only be charged what you agree at the roadside. A little tip, making the car dirty or difficult to inspect will result in the inspector noting this on the appraisal and the car being valeted and inspected in controlled conditions at a defleet centre. Which is likely to flag more damage. So make sure it’s at least reasonably clean. Our company do not let our drivers take your car home for the evening as above!!! They have to drive straight to destination or to a hub, which will limit risk.

There is nothing to worry about, certainly our inspectors are instute of customer service accredited and have strict guidelines to follow.

Benz,
Our leased BMW was inspected and picked up on Friday by BCA.
The car was cleaned and polished by myself the day before, they asked for the following on their checklist
2x keys
Service history/Current MOT
Tyre kit/locking wheelnut
other relevant owner manual.
The chap who came round was really good. We had some areas of minor stone chips. These were all within the fair wear and tear guidelines. We had some minor scuffs to the alloys, again this fell within the fair wear and tear guidelines.
The price for chip repair/dent repair was £40 per panel, so if he had found something that was the quoted cost.
The chap said he inspects loads of cars accross the area {he did 4 that day] and he knew how a vehicle that was 4 years old will have some chips/scuffs etc.
Linky to the guidelines for you

From our house in Cumbria the car was going to a BCA logisitcs facility in Manchester

Brother in law has been picked up for tyres before with his. Worth a check with a digital gauge if they're close. As for the paintwork he's had both his previous cars machine polished and valetted before the collection day. As for wheels I believe the aforementioned industry standards allow the odd scuff of a certain length etc, it's all there to read if you can be arsed.

Never had anyone inspect the car and some I saw come along later to collect it, they either have trailer, have been dropped off or have a driver travel with them. They’ve also always gone straight to the depot never home, I’d not be happy with that if it they did.

My last one I returned a couple of weeks ago they did as russyh describes, inspect there and then with lots of photos and a measure guide. They then printed of the document with the minor marks on and the cost zero in my case for me to sign.

Found the link of the video they sent me of what they do.

Thanks all.

Car given a good clean yesterday and a few minor scratches polished out.

The car was fresh mot'd less than 30 miles back.

Service record.

When the car was under warranty then main dealer service completed supported by invoices (no service book, only electronic service history...).

However, for the last service, I purchased genuine filters, correct oil, and got vat registered local garage to service. I have their invoice which states 'Labour to service car per manufacturer guidelines. Genuine Mazda filters and Castrol 0/30 oil supplied by customer'

Will this be enough to support the service history?

Thanks.

Thanks all.

Car given a good clean yesterday and a few minor scratches polished out.

The car was fresh mot'd less than 30 miles back.

Service record.

When the car was under warranty then main dealer service completed supported by invoices (no service book, only electronic service history...).

However, for the last service, I purchased genuine filters, correct oil, and got vat registered local garage to service. I have their invoice which states 'Labour to service car per manufacturer guidelines. Genuine Mazda filters and Castrol 0/30 oil supplied by customer'

Will this be enough to support the service history?

Thanks.