MegaSack DRAW - This year's winner is user - rgwb
We will be in touch
So, yesterday I splashed a small amount of fruit juice over my employers lovely Lenovo T440. I cleaned it up and then it worked happily all day. Now this morning it now won't boot, took the keyboard off and no sign the liquid got through, but same error beeps even with the keyboard disconnected so perhaps it got down the side of the touchpad.
Replacement and no doubt a stern chat with my manager arranged, there is no critical data I need but plenty of very useful and hard to find briefings/intranet links on there.
The drive is encrypted with bitlocker, does that complicate things if I want to plug the drive into a hard disc enclosure I'm sure I've got tucked away somewhere so I can copy My Docs over to the new machine?
Hopefully they will just want me to swap the drive over to the new machine but from the questions asked it sounds like they are supplying the laptop with a new drive as well.
The other option is to swap the drive briefly and use a memory stick to transfer files, but I don't want to risk messing anything up if it detects a hardware change?!
Well scrub most of that...hard drive cannot be ejected, need to disassemble the laptop which I'm not getting involved in on a machine I don't own!
"Fruit juice" you say....
Hardly major disassembly going by the above video, the guy in the video does seem to make appear hard work of it, but it shouldn't be too difficult if your careful and don't start wrenching at stuff. Otherwise why not ask who ever does your support? It would hardly be a new type of request to them.
Does your employer not bother with backups?
I've had my work laptop open a couple of times, and repaired the case. I spilled a little water on mine a week or two ago and I wish it was borked - all that's happened is that the touchpad has become slightly but annoyingly less reliable. Not enough to justify a replacement, but enough to piss me off.
"Replacement and no doubt a stern chat with my manager arranged, there is no critical data I need but plenty of very useful and hard to find briefings/intranet links on there."
you dont post on the internet ... you just inform them that your laptop has stopped working and is just beeping at you ....
IT can work wonders 😀
Well I work for a large corporate, prying open my laptop to swap the drive temporarily is within my comfort zone, but risking upsetting the new laptop with unrecognised hardware would be fairly frowned upon and it would be clear I'd opened it up.
Support just offer swap outs.
Reading the link mike provided, if I swapped the drive to another PC I would have to ring up and get a recovery password to access the drive, rather than use my normal password. Sounds like a bit of a nightmare seeing as support don't have time to mess about and everything is off a crib sheet...
Don't think they do auto backups but will check anyway...thanks
"Does your employer not bother with backups?"
I'm certain they do.
I'm also certain* that if the OP has saved stuff to MyDocs and hasn't backed up his IE favourites (if they are important to him then that's a good idea) then that will all be stored on the C drive. Most big Corps have a policy about not saving important stuff to the local drive.
Si
*Well, reasonably sure as it's a laptop and I'm assuming used remotely so not permanently connected to network drives.
Is the large corporate you work for happy with you dismantling their property?
If you transplant a Bitlockered drive it'll prompt you for a long code number on bootup. IT can obtain this from Active Directory, assuming it's a domain machine; it's five seconds of a job.
Interesting that it's now a teardown to get at the drive, that's bobbins. On all the earlier T4x0s I've worked on it's been a single screw in a hatch on the side.
Windows 8 and IE11 automatically backs up your bookmarks online.
"Support just offer swap outs."
thats not really support.
even our lot do better than that.
[i]you don't post on the internet ... you just inform them that your laptop has stopped working and is just beeping at you ....[/i]
Not this IT, I'm fairly confident they'll open her up and tick the [s]water[/s] 'apple juice ingress' box and put a bill in to my department 🙂
[i]Is the large corporate you work for happy with you dismantling their property?[/i]
Well thats just it, we know what the answer is so my final plan is to call them when the new one arrives and ask permission to swap the drives and call back to sort out the bit locker.
[i]"Support just offer swap outs."
thats not really support.
even our lot do better than that.[/i]
Oh, they'll offer plenty of support and remote assistance when there is a chance of sorting it out, but when its borked, they just swap it. I did ask if they could keep it an extra day and repair it but was swiftly denied this option!