here's a good dilemma question to test the collective stw wisdom pool. any answers/advice either sensible or humorous appreciated, to be honest the prob is for my agency to sort and i'm just venting.
ok, so i have this holiday home that is strictly no dogs. we have dogs ourselves, and our dogs do not even go in when we are cleaning. we actually cannot use the house ourselves because of said dogs. the house has to be dog free because its on a beach and would be trashed by a damp salty dog.
so i'm down at the beach this morning with my boy who's in the local surf club grommets club and happen to notice that there's a hulking great spaniel in there.
i'm waiting for the agency to call me back, and indeed sort it because thats what i pay them for. but basically the contract is that should a guest take a dog into a non-dog property the holiday is cancelled with immediate effect and no refund.
so here's my dilema... i really don't want to ruin someones holiday but i'm dumbfounded and quite cross that someone would have so little respect for anyone else as to know the house is dog free and just ignore it. i really am stunned that people are becoming so self centered and sod everyone else.
and its compounded because next week we have a honeymoon couple coming in and we want the house to be superspecial for them, but if the place stinks of wet dog or there is any damage we are stuffed and there is a chance they would have to be cancelled last minute.
as i say its up to my agency to sort, but if anyones got any comments i'd be interested to hear.
Tell the agency to sort it out, if they dont, ask for the fees back, it's what you pay them for. Send any extra cleaning bills to whoever is in the house now.
I'd kick them out. Might sound harsh, but if they agreed not to have dogs in there, then have done, it's their fault!
so here's my dilema... i really don't want to ruin someones holiday but i'm dumbfounded and quite cross that someone would have so little respect for anyone else as to know the house is dog free and just ignore it. i really am stunned that people are becoming so self centered and sod everyone else
I'm assuming the letting agency or the property listing would have told the guests dogs were not allowed? If they haven't then you can't expect the guests to have known.
if they did know and they've ignored it then f*ck them. Get them turfed out.
Get them kicked out.
Assuming that you can demonstrate that the dog has infact been inside, use the breach of contract to kick them out, you'll thern have time to clean the property for the happy couple.
Not really a dilema, is it?
Hopefully it'll have had a shit in the garden too.
thanks.
the house on the web and in the brochure clearly states no pets.
the contract that the agency has with the guest in black and white is immediate termination.
i saw the dog myself in the window this morning.
actually going to be interesting to see how the agency deals with this, our contract with them is up in september and i'll have no probs pointing that out. ; )
As above get them out NOW! Who cares about their holiday if they knew the policy no dogs and they've breached it who cares about their holiday, rules are there for a reason.
Get the selfish contract/piss taking bastards out now! Immediately!
Go and knock on the door and take a photo as the dog comes bounding up to you!
Hopefully it'll have had a shit in the garden too.
Quiet you. Otherwise, I will come round and take a shit in your garden.
.....and I was drinking Guinness last night.
Promises promises Jamie. On your advice, I went steady and only had three of them Cusquenas 🙂
Meanwhile...are they gone yet? Bastards!!
Promises promises Jamie.
Count yourself lucky I am just off out to watch the all-star line up of Peterborough Utd vs Huddersfield, in the League 1 play-off final.
....otherwise you would have a trouble. Big trouble.
....oh and chuck the people out.
just had the owner of the agency call me. he's off to deal with it and said they are out.
i'm off surfing to calm down.
As others have said, it's Not Your Problem. You pay a letting agency to manage the property, if you've got a honeymoon couple coming and the house isn't fit due to the letter's negligence then they'll damn well have have to sort it out, pronto.
I have in the past used websites and ticked the pet friendly option and had 'no pets' in the results. Could it be possible that this has happened and the holidaymakers have not noticed.
on the website and in the brochure it has no dogs no smoking etc logos.
anyway, anyone want a last minute super cheap short break in west cornwall due to unexpected vacancy? ; )
oh, but if you've got a dog, are self centered and/or not prepared to concede that cornwall is really special and definitely justifies 'country' status you can get stuffed! : )
right, off for a surf then a few hours studying fawlty towers dvds for some proper guest handling tips and techniques.
If the dog has been in the property then the clients have clearly taken the piss. But understandably you don't want to ruin their holiday, so offer them the option of leaving straight away or paying upfront for a proper deep clean of the property once they leave.
As you are paying for a management contract then they should really deal with all this.
how much is that doggy in the window?
Tell the agency, see what happens- if nothing else it'll be interesting to find out how good they are. if they get kicked out, no guilt, you're not ruining their holiday- they did it to themselves.
So how'd it go? They leave without a fuss or plead innocence??
Was the surf any good?
I'd be on to the agency and expect a reply within a couple of hrs. Thats why you use and agency, to deal with the sh1t, your not the customer, the agency is YOURS. As for the occupants, tuff sh1t. It's their own fault that they'd have to vacate so soon and I'd not feel guilty at all, as above **** em, and I'd send a proper contract cleaner in and pass the bill on to them for good measure.
so what happened? i need to know!!
Sort it, and soon. I have asthma, triggered by dogs, and I know when there have been dogs in a place that I've specifically paid for no dogs, because if I don't get ventolin, I wheeze my lungs up. So, it can be a health risk.
I hope they're gone.
Tell them they have to put the dog in the local kennals. Then they can go and fido out every morning and take it for a [s]shit[/s] walk somewhere nice. After this they can deposit fido back at the kennels.
No need to ruin the week for the muppets .
. i really am stunned that people are becoming so self centered and sod everyone else.
never seen dog mess in the street, on the beach, in your local park, in the play area of your local park?
dog owners are well practiced
. i really am stunned that people are becoming so self centered and sod everyone else.
What you mean people who buy holiday homes, pricing locals out of the market and turning coastal villages into ghost towns for most of the year? 😉
So what happened
They fed gavtheoldskater to the dog 🙁
Sort it, and soon. I have asthma, triggered by dogs, and I know when there have been dogs in a place that I've specifically paid for no dogs, because if I don't get ventolin, I wheeze my lungs up. So, it can be a health risk.
We have the same issue with mrs_oab, she had a miserable holiday one year after someone with a dog had been in the cottage the week before, no end of cleaning would sort it...
If the agreement says no dogs, then that is what someone should respect.
surf was ok actually, worth a paddle.
long and short is that the owner of our agency, himself on holiday, called me promptly, got the story, then sorted it.
apparently the dog was not theirs, i can hear the stw collective sucking in through their teeth from here and mass chanting of 'oh really, there's a surprise', but infact mother-in-laws who had popped down to see the house. apparently both MiL and husband had received a rollicking already from the wife who was out and came back to find said dog.
they had a sweaty hour or so waiting to hear back whether they would be chucked out as per contract because i was in the water, but i like to be fair and give people the benefit of doubt so i allowed them to stay.
Will you will be charging them extra for cleaning?
Next time it could be a child's playhouse.
Will you will be charging them extra for cleaning?
if required then yes definitely. but if it was an honest error then it shouldn't be an issue.
I am unaccustomed to such a sane response.
No kicking of dogs, or setting their first born child adrift on the Tamar.
STW is going to the dogs i tell ya.
.... a bit of common sense shown.
Can 't believe some of the people who post on here ...
Gavs holiday home ten minutes ago........
[IMG] 
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Page 2 of the thread and no mention of bombers of weeing is shoes.
This place is going downhill towards maturity....
It,s o.k because next week there will be pussy in the place anyway.!
Terminate contract, get onto agent and tell them to do one too, as they've obviously not been black & white enough to potential customers, how many times might this have happened in the past without your knowledge?
so what's happened then?
so what's happened then?
turned out it was piha, even had the cheek to post a pic, he's banned!
.... a bit of common sense shown.
Can 't believe some of the people who post on here ..
Dog owner by any chance?
[img]It,s o.k because next week there will be pussy in the place anyway.!
[/img]
Piha???
how many times might this have happened in the past without your knowledge
To be fair, if it can happen and you don't notice it. Then it might be time to reconsider your rule.
ok, so just to wrap up the story we went in this morning to clean and judging by the state of the house, lack of entry in the guest book (first ones not to make an entry) and broken glasses with no apology, i'd say we had a flounce that even epic STW flounces would struggle to match. oh well, the joys of holiday home ownership!
Presumably yet another case of selfish dog owners with the "Oh hes only playing with you"/"he won't hurt you"/"hes just soft and cuddly and wouldn't hurt a fly" attitude to their dog crapping/slobbering/biting/leaving ticks,fleas,shit all over the place as if that resolves them from their responsibility for complying with the law or others wishes.
i have a nasty dog allergy. and as such have to book pet free accomodation - it really isn't nice to go away for a break and then a couple of hours after arrival start itching, scratching, wheezing and coming out in hives!
some people can't see further than their own needs
In fairness if I went form this:
mother-in-laws who had popped down to see the house. apparently both MiL and husband had received a rollicking already from the wife who was out
Via this:
they had a sweaty hour or so waiting to hear back whether they would be chucked out
I'd probably flounce too. One person (the husband, we'll asume the MIL is guilty of ignorance rather than malicioulsy trying to fill Gav's house with dog hair) decided rightly or wrongly that when MIL turned up with Fido that no harm would be done for just a couple of hours.
Maybe a different response might have avoided:
the state of the house, lack of entry in the guest book (first ones not to make an entry) and broken glasses with no apology, i'd say we had a flounce that even epic STW flounces would struggle to match
And they may have come back next year with strict instructions to MIL not to bring Fido allong for a day out.
No Dogs means no Dogs. If MiL turns up with one, it stays outside (Dog, not MiL) What is so difficult?
Sorry about the glasses and the dog. However if you find my satanic ritual knife can you send it back? Oh and mind the patch of blood under the sofa by the west wall!
holiday home ownership!
My heart bleeds.