Do you need the CEO's email?
I thnk the OP should purchase a set of bombers to own them with. Theres some in the link below:
https://www.chainreactioncycles.com/p/marzocchi-bomber-z1-boost-mountain-bike-forks
Only me that finds it a weird outcome for a database merge then.
Or does everyone just need a bit more time to get the 'witty' comments out of their system before they can decide?
People lose jobs then get other jobs all the time and I imagine the majority of jobs at Wiggle were just jobs that were going and far from anyone's dream job/career so they will no doubt get another similar job pretty quickly.
I don't however wish for them to all lose their jobs because I didn't check my address when buying from them...
For all you crying over job losses you didn’t spend ages on the chat function being fobbed off
Well, if it was ages, that's fair enough.
It's not as if you have anything better to do, is it?
I hope the district nurses don't get your bandages too tight, you'll be burning down the NHS
Yeah of course it’s a weird and unintended outcome but I bet it happened to very few people, and in reality a minuscule % of the overall customer database. It was a mistake. One that (understandably) caused the OP some grief. If it happened to everyone I think the (cycling) world would have known about it by now. I have similar issues with a new house build near me (with a very similar postcode and similar road name). I haven’t wished anybody unemployed over it.
I'll miss the free haribo.
Is it reasonable to expect a customer to know about the system migration or even what that could mean?
Nope of course it's unreasonable, I would think that it's entirely down to CRC to get that right. But also Buyer Beware applies here. There are few guard-rails when you place an order on t'net, and amongst the very least checks you should do before pressing the "Order Now" button is check basic shit like; where is it going? Will I be in when it comes, is it better to have delivered somewhere else like my work? Have I mistakenly ordered 10 instead of 1? is it the right size, colour etc etc. If you're just pressing buttons in a rush, then I guess shit like this happens, and you learn and grow as a person.
I could see there being issues with street addresses, house numbers/names, etc but the postcode would be the one thing I would expect to be successfully merged.
I guess they could have gone for one of those where you start typing your address and the it autofills from there?
Although given addresses are normally pretty standard why go for that and not just map directly across is baffling.
Pointless story... Rave coffee once sent my stuff to the wrong address, where they had autofilled the address with the wrong data. Yes, I should have checked before "hitting the buttons", but hey... still their mistake, even if I didn't spot it. Did they argue about it...? No, they said nice things to me and sent out another box to the correct address, and corrected the data they held on me, for me. But then perhaps they employ the right ratio of staff:orders. All companies get shit wrong... everyone knows that... but there are different ways to handle things when cockups occur... but the good ways require good people with the backup from their employers to put things right if they can.
Although given addresses are normally pretty standard why go for that and not just map directly across is baffling.
Using a PAF to clean up address data during mapping could be a thing (esp where more address lines allowed in the originating system or something similar)... but in that scenario you'd NEVER dump a supplied postcode. Would you?
Only me that finds it a weird outcome for a database merge then.
My bet is on the merge process used having a "duplicate record" management feature that scored the OPs record as either a likely duplicate and some human actually hitting a merge button, or an automated merge feature to the same effect.
Mistakes happen. How a business responds to that mistake is the measure of them.
In this case, I think it's unreasonable to expect a customer to manually check their address on every order when they haven't had any call to change it such as moving house. Who does that? Some sites have one-click "buy now" where you don't even see your address. I'm with the OP on this, this is their mistake to rectify.
Legally, it is the seller's responsibility to ensure safe delivery to the buyer. This hasn't happened, though they could argue technically that "we safely delivered it to the address on the order" and that could get messy fast.
The chat is disappointing, what should've happened is "terribly sorry, it's a mistake on the data merge, we'll send out a new shipment and get the old one collected" rather than "terribly sorry, it's a mistake on the data merge, you should have checked that we hadn't *ed up so sucks to be you, bye." Again, I'm with the OP on this.
However.
a) It's easy to see why a company going into administration may be out of *s to give.
b) Whatever the OP chooses to do, I would suggest that time is of the essence here if they have any hope of redress.
c) Bought on credit card? Section 75 it.
d) Being glad that 900 jobs are going on the back of one bad experience is a pretty shitty attitude. I'd have more sympathy here if it were the latest in a string of screwups. I would do the Dance of Joy if Yodel went pop tomorrow, for instance.
Good call piemonster. Someone else mistyping their email address to the same as the OP's could have resulted in the postcodes getting merged/copied. Or a name+DOB match for two people with the same name, or something similarly very unlikely but not impossible sneaking past an inexperience or time pressured migration team. Anyway, the time to fix this is when the customer brings it your attention... not fob them off.
Only me that finds it a weird outcome for a database merge then.
Not just you. I find it fairly improbable that a database migration/site upgrade would mangle the address like that. Not *impossible*, if they tried to do some kind of address normalisation based on an external lookup, but a postcode mismatch seems like it would be a pretty fundamental reject.
Given that the billing address and postcode should be checked as part of the authorisation process for the transaction I'm not sure how this happens.
When the new address data didn't match the card why wasn't the transaction failed?
(I have to have two distinct billing addresses for various of my cards because the address data onr card issuer uses has my address as 123 the street, 789 Main road as opposed to just 789 main road like everyone else. The transactions fail if I forget which card issuer has which address)
When the new address data didn’t match the card why wasn’t the transaction failed?
Shipping vs billing address?
Shipping vs billing address?
Don't you have to manually select a different shipping address?
Slight diversion, but has it been confirmed Chain Reaction are going down the pan? I'm a bit out of the loop on this. I know there's a thread on the bike forum and I've had a quick look, but without reading the whole thread I've not seen any confirmation.
I've used them loads and always had pretty good service from them.
has it been confirmed Chain Reaction are going down the pan
Maybe, but they sent it to the wrong address if so.
But no, no confirmation of anything of the sort.
has it been confirmed Chain Reaction are going down the pan?
No, nothing has been said directly, we're all putting 2 and 2 together and getting 4.
Wiggle is in administration (from wiggle.com):
CRC is just a trading name of Wiggle, as far as I know (from chainreactioncycles.com):
There's no openness about this on the CRC website at all. Probably legal... but...
Just to cheer you all up, someone I know (genuinely not me) once accidentally ordered some kind of moderately mucky book from Amazon (US) and somehow a copy was sent in his name to every delivery address he'd ever used, including his family and in-laws 😯🍆🤣
how much damage has CRC/wiggle done to bricks & mortar shops & high streets in general over the years?
This is the Luddite argument again isn't it? Back in the day we had to get stuff from LBSs, then mail order and online became possibilities. If you know what you want and are prepared to wait, surely it's a better business model to order online where it can be provided more cheaply? LBSs then need to come up with a better business model, rather than simply asking us to pay more out of kindness?
My favourite LBS has been there for 30 or more years and it frequently busy, with people wanting to discuss their options or needing bikes fixed. They do sell components, but I don't think they make a huge profit from them. They also have a great range of obscure bits and bobs which places like CRC don't even have. So that's why I go there.
Just like supermarkets - small shops have had to adapt either by being local, or selling better quality food with good advice.
Just to cheer you all up, someone I know (genuinely not me) once accidentally ordered some kind of moderately mucky book from Amazon (US) and somehow a copy was sent in his name to every delivery address he’d ever used, including his family and in-laws 😯🍆🤣
I don't think my in laws would ever talk to me again.
[do you know how [s] you[/s] your friend did this? Asking for a friend]
only if you have no idea who the Luddites actually were 😂 So, no. It's more about when big business goes too far. I'm not saying we can stop it (we can't, obviously), but in retrospect I think we (as in society in general) would probably have been better off without Tesco, Primark and indeed CRC/Wiggle ever having existed.This is the Luddite argument again isn’t it?
Delivery addresses are easy to get wrong. I recently ordered some brake pads. Got an email through saying they will be delivered on Friday. No sign of them on the Friday. Check my emails and had a notification from Royal Mail it was delivered. I was a bit miffed after checking under the bin and all the likely places. Ranted to my wife this is ridiculous I’m going to complain. I then carefully read the order details and it had been delivered to my old address. I didn’t want to sack anyone but I had a wee emotional reaction before I realised it was my fault.
Anyway I had updated my billing address and added my new address in. But I hadn’t set my new address as the default delivery address. My fault entirely but it was so easy to get it wrong.
So I can understand the OPs over reaction. It’s only human. Luckily I only had to drive 7 miles to get my parcel.
Feel like the OP was making a throwaway statement about the brand rather than actually manifesting job losses like
You don't really belong here, do you?
[do you know how you your friend did this? Asking for a friend]
Nope - I reckon it was only sent to probably ONE address and "he" assumed it had gone to everyone. I mean, you're not going to phone your gran up and ask her if she got one too, right ?
I don't think there's a way to accidentally do it on the UK site but this was USA
Sorry I blame the OP. If you can't even check your details are correct before ordering you shouldn't be shopping online. OP placed order to an address and CRC delivered it to said address. Where did CRC mess up?
I bet the OP would of noticed if the price was wrong at checkout.
It is easy to mess up the address with online purchases. Always worth checking when you get the final stage but I can understand it can get missed, especially if you only have one address you've ever used.
Sorry I blame the OP. If you can’t even check your details are correct before ordering you shouldn’t be shopping online.
I certainly don't check every line of my address on websites that I've successfully been using for years. I might glance at the first line to ensure its not an old, or alternative address. Under no circumstances would I expect the address to be updated by the company to somebody else's... If it was, and something was sent to that address, I'd expect the company to rectify it.
It's absurd to suggest the customer is responsible for the company manipulating their data without their knowledge.
Op blames everyone else but himself
Orders for first time in ages but doesn't check address.
I check the address on every order ,why because it takes 0.3 of a second to do so.
You can't buy common sense which in your case is a shame as I'd pay for it but it would probably go to the wrong address
I buy everything used off eBay, PinkBike etc. Everyone has lost their jobs because of me! Think of the children etc etc blah blah blah.
OP has over reacted too. Won’t somebody think of the children etc etc blah blah blah
Have I understood correctly that Chiggle mangled user address data in a migration and then put the onus on users to spot that they might have been provided with a new and wrong postcode? Surely somebody has invented that absurd scenario?
It’s absurd to suggest the customer is responsible for the company manipulating their data without their knowledge.
It's absurd to think that chiggle are the most likely culprit here.
To be fair, I've had wierd stuff going on with bits of my address being auto populated incorrectly or post codes pre populated from (presumably) prior/other customers NOT Chain Reaction tho. It's IT init? Usually shite.
The OP was just sounding off, he's obviously not being literal. He's poorly and his cheer me up purchase + free sweeties have just gone AWOL. Give him a break. 🙃
only if you have no idea who the Luddites actually were
I do know who they were that's why I said that, and why I capitalised it.
I then carefully read the order details and it had been delivered to my old address.
I had that for brake pads too, I wonder if it was the same place.
Correct shipping address on the PayPal receipt, but an address from over a decade ago on the shipping notification! Thankfully I caught it at that point, so I got it fixed before it was actually handed over to the courier.
To be fair, I’ve had wierd stuff going on with bits of my address being auto populated incorrectly or post codes pre populated from (presumably) prior/other customers NOT Chain Reaction tho. It’s IT init? Usually shite.
Yes, I suspect the postcode auto-populating wrongly is a symptom of the underlying problem that has led to Chiggle's current predicament rather than the OP (who doesn't sound like he's having the best of times right now himself) making a wish and that wish somehow manifesting itself into reality.
Oh, and as for quality migrations.
This is the firm that couldn't be bothered to take order history across to make it easier for their customers to reorder with them when the time came...
Presumably to saved on storage/one off migration costs (or p'raps simplify the migration). If you were a conspiracy theorist, you might even suspect it was to make warranty claims more difficult...
Short sighted? Mebbies.
Just to cheer you all up, someone I know (genuinely not me) once accidentally ordered some kind of moderately mucky book from Amazon (US) and somehow a copy was sent in his name to every delivery address he’d ever used, including his family and in-laws 😯🍆🤣
"Oh, I must have had my account hacked, I got one too!!"
Delivery addresses are easy to get wrong. I recently ordered some brake pads. Got an email through saying they will be delivered on Friday. No sign of them on the Friday. Check my emails and had a notification from Royal Mail it was delivered. I was a bit miffed after checking under the bin and all the likely places. Ranted to my wife this is ridiculous I’m going to complain. I then carefully read the order details and it had been delivered to my old address. I didn’t want to sack anyone but I had a wee emotional reaction before I realised it was my fault.
Anyway I had updated my billing address and added my new address in. But I hadn’t set my new address as the default delivery address. My fault entirely but it was so easy to get it wrong.
I once had an Amazon "successful delivery" complete with a photo of the package on the doorstep (so not delivered, then). I check the door, no package, obviously stolen.
Long story short, I'd made exactly the same mistake as above and it'd gone to the old address. The delivery photo? The buyers of my old property had bought a new front door and it was near-identical to the one at this place.
The funny bit is that the most important bit to actually check IS the postcode.
Post office, royal mail and the couriers may all be a show of themselves or a pile of shite. But write any old shite on an envelope with a house number and a postcode I'd wager it would on most occasions get there.
There is to much scope on orders for the address to go wrong... Iam looking at you mouse wheel changing drop done.
You ALWAYs check the address if you don't, and you send it to the wrong place I'd say the sender can stick their feet up with a job well done.
How on earth can expect anyone else to double check your address for you. You are literally have two things to do. Check it's going to the right place and pay!
