[Closed] Flight delay compensation - a thank you.

Bear Fury likes this.

Yes !

Feel good post of the day.

* hits the Like button.

hits the dislike button, what happened to hid money from wife, spent on new frame, coke and hookers???

Thailand-shmiland indeed.

Err, any chance of reposting the link please?

Fantastic news. And good for the airline, too, for acting honourably.

Sounds great - would my changed landing airport and subsequent £100 taxi ride a few years ago count? Got rebuffed by Easyjet at the time.

lunge - Member

Err, any chance of reposting the link please?

Just submitted a claim myself, so yes, another like from me.

That is indeed the one ^^^.

Resolver - just done one to Experian today.

This is the MSE link to rights etc:
http://www.moneysavingexpert.com/travel/flight-delays

Not seen that resolver link before that looks very useful.

OP great holiday idea btw, lots of good advice on here re: Thailand if you wish and avoid the tourist fleshpots.

Cheers Baz for posting this 3 weeks ago.
5 hour delay back in 2011, double checked flight details on flightstats, dug out flight itinerary emails and filled in a couple of forms.
Email this morning confirming that I'm soon to be 1200 quid better off.

Wow how much were the flights?

300-400 quid if I remember right
The compensation is based on EU regulation EC261/2004 and in our case was 400euro per tickets, it was a pretty hefty delay and not fun with 2 young kids.

yeeeah for the EU 🙂

So 6hr delay on 1200 tickets gets you virtually a full refund. Damm well. Done but seems excessive, 6 hrs isn't that bad really (it's your problem you had kids with you)

[quote=mikewsmith spake unto the masses, saying] Done but seems excessive, 6 hrs isn't that bad really (it's your problem you had kids with you)

Yaay!!! STW victim-blaming is alive and well !!

I don't think I've ever seen Mike post a positive spin on anything!

Seriously 6hrs delay it's just part of travel... Best I got was a couple of lounge passes for a 6am flight it leaving to 11...

no...got me wrong, the flights were 300-400 quid in total

\o/

Well honestly ffs you didn't deserve more than you paid

Why not start a petition or something then Mike, you miserable bastard.

lol - you'll be really miffed when I tell you we went home for a few hours, it was an outbound flight and a taix back was 15quid, came back later and sailed through passport control....only had to wait about an hour. Muhahahahaha

FFS Mike - 6hrs in an airport with toddlers is hell.
Ever thought that perhaps the compensation is decided on the reasons behind the delay?
Coupled with the persons travelling the amount is set out in EU law.
Inconvenience, onwards travel, loss, etc - not just the original cost.
How about sodding off with your mondayitis somewhere else and not coming back until you have that Friday feeling.....

FFS Mike - 6hrs in an airport with toddlers is hell.
Ever thought that perhaps the compensation is decided on the reasons behind the delay

So you're saying that people shouldn't claim for compensation because you have been inconvenienced in the past and haven't been able to claim?
Bitter much?

Great, just watch flight prices go through the roof because of grasping greed.

I think if the plane had a technical I would rather be delayed while they fix the bugger rather than they risk it and drop out of the sky from 30,000 feet.

Lol, this is thread is still short but keeps giving

So you're saying that people shouldn't claim for compensation because you have been inconvenienced in the past and haven't been able to claim?

Not at all, but 4x the cost of the ticket? Sounds very excessive

Perhaps if the airlines had been more customer orientated and settled the claim/complaint at the time, both parties would have been happy perhaps a 20% refund and would not need to use the link above.

But no doubt they managed to attribute the delays to specific circumstances that mean they do not need to entertain any claim at the time.

If the refunds are significantly above the ticket price/taxi expenditure, how are they calculating the refund?

Agree with Spooky 100%. Too many travel providers are not at all customer orientated.

Commensurate compensation - fair enough. £1k on tickets worth £400 for a 6 HR delay is ludicrous. I shall await a thread about the awful hike in holiday/flight prices.

I've just had a delivery company fail to deliver in their 3 HR slot 5 times - finally got it on the 6th go. That's a 2 week delay, and 18 hrs waiting. How much should I get (paid £15.99 for delivery)

Oh dear deity I don't believe in! mikewsmith is right.

Refund the full flight cost would have been fair compensation. Otherwise we will suffer more stickers on our world and spoke reflectors and naff bells on handlebars.

We do not live in the US of A where most everyday actions could apparently leave you being sued.

Let's take responsibility for our actions and not view stupidity, mistakes or weather as potential gravy trains.

It's down to legislation like this that makes land owners take down trails and limit access. Let's take a stand for doing what's right, not what we profit from most ( in the short term)

Were the delays with kids in term time*?

*throws more petrol on fire

[lentil knitting font]No one should get anything - all these flights are spewing out carbon dioxide and destroying the universe[\lentil knitting font]

Cheers just submitted mine for a 6 hour delay in April 2010, will see what happens with this before I submit another one for the return flight when we were delayed by 10 days!! (Ash Cloud Victims)

I am sure the claims only get paid out for delays that are something the airline can do something about. Natural things like weather and ash clouds are not within the airlines remit.(I think airline firms were cancelling planes at the last minute that were half empty and giving the passenger some BS story)

Refund the full flight cost would have been fair compensation.

I don't think you can claim for the ash cloud , that was a safety issue outside of the airlines control .

Fair enough and did feel a bit cheeky thinking about claiming as I had already claimed for my expenses during the delay but to be fair Easyjet did everything to try and not pay to the point I had to appoint a solicitor after 12 months of trying to settle.

Jusr submitted mine for when a Norwegian left nearly 4 hrs late for tech reasons 2 months ago. Cost me an expensive taxi to get home as trains had stopped, Thanks for this

And of course this is not free money .

The air lines will just build this in to future ticket prices so they don't lose out in the long run .

I've just had a delivery company fail to deliver in their 3 HR slot 5 times - finally got it on the 6th go. That's a 2 week delay, and 18 hrs waiting. How much should I get (paid £15.99 for delivery)

http://www.moneysavingexpert.com/shopping/delivery-rights

Knock yourself out. The delivery charge as a minimum, what your time is worth is up to you.

Fact is, there are airlines who deserve this and had it coming for a long time, Ryanair and BA being two I have personal experience of dealing with.

The former run such tight margins that if a plane gets delayed at one stop it knocks everything on in the chain, why should my flight get a 6h delay because they are too tight to lay two planes on as replacements (one for the affected flight and another for the subsequent flights in the chain thereby delaying just one flight)? Their customer compensation is a joke as well, my sister in law was expected to stay in Dublin from Saturday night to the following Friday(next available flight) at her own expense and then submit receipts for reimbursement later.

BA are just such a bunch of fannies that I'd be happy to see them go down, it's like they actively try to lose your luggage and then don't make any effort to return in (in my case several bags lost at Heathrow and a bike that eventually BMI returned because the prat next door wasn't interested).

As said, perhaps if they treated their customers right in the first place people wouldn't resort to this.

I'm not sure whether it's the airlines that are 'too tight' to build in extra costs, or customers like me who are too tight to pay for it?

The compensation is supposed to be related to the inconvenience of the delay, nothing to do with the original ticket price. TBH it does seem a bit high, but then again we have been offered about $500 to get bumped off overbooked flights a couple of times (at which price there are usually enough volunteers).

I am sure you get more (than your ticket price) to discourage airlines from running a flight that say has created £3000 in seats where the cost of the flight would be £5000 (because they had not sold enough seats) then telling the passengers that they have 'technical issues' so all considered it seems fair to me.

But Squirrelking, I've no intention of claiming. I like free delivery (cheap on this occasion for delivery of a 40kg oak beam) and accept that this means a variable surface.

Flying with a LoCo, and expecting £1k compensation for a delay is rather having ones cake and eating it, imho.

keep the noise down to lot....I'm trying to count my cash here

:-p

FFS Mike - 6hrs in an airport with toddlers is hell.

But Squirrelking, I've no intention of claiming. I like free delivery (cheap on this occasion for delivery of a 40kg oak beam) and accept that this means a variable surface.

Fine, but you obviously don't value your time very much (assuming you took days off work to take the delivery). Me, I value it. A lot.

Flying with a LoCo, and expecting £1k compensation for a delay is rather having ones cake and eating it, imho.

As said, perhaps if their compensation schemes were reasonable in the first place people wouldn't feel as justified claiming such expenses. Besides, someone somewhere must have decided it was a fair calculation otherwise it is unlikely to have been passed as law. Unfortunately this scheme is often the only recourse people have who have been inconvenienced so damn right the likes of that smug git O'Leary should take a good hit for it. How many folk remember the old days where it was a simple matter of "tough luck, you're on your own"? Well now there is comeback and if that is an incentive for airlines to get their acts together then all the better.

You seem to have EU law and common sense confused!!!!!!

I'm an airline pilot, so probably a bit biased on this. I'm lucky I work for an airline with a good safety culture, and I wouldn't let thoughts of compensation cost factor in any decision to delay a flight. Many in the LoCo sector aren't as lucky. This compensation scheme will pressurise pilots to fly when they shouldn't.

I also believe that M o'L knew about the compensation risk before selling flights for £1, whereas other companies factored it into their ticket prices, so my sympathy for him is limited.

Oooh, might have a go at this. In Dec 2010, loads of flights were cancelled on the day before ours due to bad weather at Heathrow. So we turned up to the airport and were not allowed to use our flight as they bumped people from the previous flight onto it. My mind tells me that WE should have been able to board, because the flight we had tickets for was not affected by the bad weather. Was our honeymoon too, and couldn't get another flight for 8 days, was more expensive and meant I missed Xmas with family and my Mum's 60th 🙁 We did get a full refund but nothing else.

Not sure how much use a toddler would be in an armed conflict, but otherwise a sound argument.

This compensation scheme will pressurise pilots to fly when they shouldn't.

Unless the pilot owns the airline, I doubt it.

Superstar - you wot?

Yes, let's put our kids on a lilo and float across the ocean, we may even end up in the UK for free dental treatment.
Or do we stay put, and fight for our country?

Squirrelking - I can assure you the commercial pressure on Loco pilots/engineers is huge. If a certain time cutoff will result in paying every passenger £1k, the pressure to get the flight away before that will be enormous. Arbitrary cost pressures should have no place in such a safety critical industry, but sadly money talks.

The reality is it will have no effect on airlines. Airlines already pull out all the stops to minimise delays when they happen. they'll fly mechanics round the world on chartered private jets for example - They'll spend half a million dollars to fly engines around the world if engine changes are required, some airlines purchase or lease extra spare aircraft at hundreds of millions of dollars each to enable last minute aircraft swaps. So the cost of compensation is a small fraction of the costs sometimes incurred to an airline when a flight is delayed. All that will happen is that the cost of compensation payout will be built into the cost of the ticket creating a sort of insurance fund for the airline and they will continue as normal and pass the cost onto the customer. A good chunk of delays, if not the majority of them, are not the fault of the airline and they are powerless to prevent or influence them. The only people who will win from this are the no win no fee companies clambering for the business. The compensation culture is alive and well....hurrah!

I work in nuclear generation so understand quite clearly. **** the shareholders. I want to walk out at the end of a shift and I'm not going to risk my life and those around me for someone elses profits.

I for one would also doubt that the planes would be flown if unsafe as any company knows that although the price of safety is expensive then try the price of an accident. An accident with some of the smaller airlines would probably end the company.

Don't let the door hit you...

Disregard above comment, is the remains of a cut thread.

was he excised?
seemed like such a nice chap...

Yaay!!! STW victim-blaming is alive and well !!

LOL @ "Victim"

#cuddlyblanket
#warm-milk
#real-world

Thanks just received email confirmation from Easyjet 400euro for each passenger, even for my daughter who was 1 and not entitled to it as she didn't have a seat so that's a nice week in May paid for!!