MegaSack DRAW - This year's winner is user - rgwb
We will be in touch
Is it me or are they generally incompetent?
I changed supplier a few months back which to be fair went badly, i have know received a bill, and a direct debit price change. Firstly they are saying i am using a prepayment meter, which i am not, and i have told them so, they then say i have used £200 of gas in 2 months, which seems a tad steep! 2 people in a two bed victorian terrace. They also say i am in debit on the electricity, but want to raise the DD from £29 a month to £42 a month!!!!
They [i]are[/i][u] useless!
The situation needs legislation to protect consumers!
They are worse than a bunch of two bit seconhand car salesmen in the way they trick and con customers.
1st bit of legislattion should be, before any new provider takes over your supply, that they take a meter reading.
I can think of lots of other conditions, such as contracts signed by both parties BEFORE any new supply is initiated.
We were supposed to have a regulator set up to protect our interests when utilities were privatized, but it appears they are toothless and do little for our cause. They are just an expensive bureaucracy it would seem.