[Closed] eBay buyer trying it on

Unless the signature is legible, I suspect ebay may rule against you, this is where insured postage is necessary. If you think he signed for it, perhaps send him another signed for letter and see if the second signature matches (only worth it if the ebay transaction was for a fair amount of money)  Ebay might also be able to verify his signature?

I had this before, turns out he guy lives in a flat and one of his neighbours signed for it and did not tell him. I sent him the signature proof that was on the Royal mail website and he apologised and knew who it was who took delivery of it immediately.

Hmmm, I've emailed him a couple of times now to ask if he's 'located' it. But no reply so far.

Make sure you are emailing via the ebay system so its logged, don't settle disputes by email or text etc.

So ebay has a dispute against you that an item wasn’t delivered.

You have signed proof that it was delivered, which you’ve uploaded.

Let ebay do their thing and don’t worry about it.

We've just sent a brand new with tags North Face jacket to someone who now claims that there is a grubby finger mark on the (white) fleece. It's cost them £50 against RRP of £200 and sale price of £130. They've opened a dispute, saying it's not new.

Last time I ever use eBay.

I recently went through this as a buyer, eBay sided against me. (Luckily the seller later refunded me after some investigation on my part).

Last time I ever use eBay.

Maybe wait for the outcome? Surely he'll have to provide evidence/pics?

Its people that are C0cks, not Ebay.

Might as well complain about the weather for all the difference it will make. Some people are cocks and sometimes genuine mistakes/accidents/misunderstandings occur. With a rating of around 500 I can count the number of disappointments on the fingers of one hand.

I’ve bought things from shops via eBay but it can be dodgy.

Sad you can’t trust some people/con artists.

I take a gamble on items up to £30. Anything above that gets 2nd class signed for.  I’ll get stung by someone at some point though

Following recent experience where a buyer claimed the item was not as advertised, I've concluded selling on eBay just isn't worth it. It's a lot easier to sell specialised things, but once you take eBay fees, Paypal feels, and cockwombles into account, it's not worth it.

£60... assuming that includes postage (and fees apply to postage as well as selling price), out of that you've probably paid £6 eBay fees, £2.24 Paypal fees, let's say £4 postage, and you're left with £47 and change, and the risk that the buyer will decide to screw you anyway, with little to no protection from eBay/Paypal.

I know this doesn't help now, but next time, stick on Gumtree or Facebook selling group, or the classifieds here for £45. There are an equal number (if not more) muppets, but you either get someone collecting and giving you cash, or postage with no "protection" system to screw you over.

You will have some degree of insurance with royal mail which might cover you.

So ebay has a dispute against you that an item wasn’t delivered.

You have signed proof that it was delivered, which you’ve uploaded.

Let ebay do their thing and don’t worry about it.

I'm hoping it's as simple as that, and he gets told to jog on.

However, you hear stories of it going both ways. You would have thought that proof of postage and a signature would cover me, and if he really hasn't received it then he can claim for it from RM. I've upheld my side of the transaction, so why should I have any more hassle!

I know this doesn’t help now, but next time, stick on Gumtree or Facebook selling group, or the classifieds here for £45. There are an equal number (if not more) muppets, but you either get someone collecting and giving you cash, or postage with no “protection” system to screw you over.

Pretty specific/esoteric piece of educational electronic equipment. 6 of them in fact, he bought all 6 for the BIN price - I assume to resell as his account has a business name.

I'm pretty sure they wouldn't sell on here, and I try to avoid Facebook at all costs, even more cockwombles on there!

Anything above that gets 2nd class signed for.  I’ll get stung by someone at some point though

Yes you will, signed for is a waste of time.  Use Special Delivery if you want to protect yourself and just charge for that as the postal cost on the item.

You would have thought that proof of postage and a signature would cover me, and if he really hasn’t received it then he can claim for it from RM. I’ve upheld my side of the transaction, so why should I have any more hassle!

that is not how it works, if RM have delivered it to someone else, that is your problem to sort, not his.

he cant claim anything from RM you can.

that is not how it works, if RM have delivered it to someone else, that is your problem to sort, not his.

he cant claim anything from RM you can.

You say that, but I see an issue in that RM will say that they delivered it and obtained a signature. So imagine they can refuse to refund me on that basis.

If the buyer continues to say they haven't received it and gets a refund from ebay, then what is the actual point of a tracked and signed for delivery service. Even special delivery wouldn't be any defence against this, it's not as if they take a photo of the recipient when it's handed over.

All in all it's a shite system that is open to abuse by muddyfunster aholes.

There’s still a small hardcore of buyers on eBay who’ll try it on as a matter of course. I’ve had complaints that I’ve sent stuff signed for when my ads usually have the default ‘1st class mail’ yeah I wonder why...

It seems to have died down of late, but for ages I had about a 3rd of things I sold with complaints of ‘not as advertised’ they don’t want to return it oh no, they want a third to a half back for their trouble and we’ll say no more about it... no thanks, send it back and I’ll give you a full refund. They never do.

Personally, given the only slight cost difference I always send it ‘signed for’ and put the tracking info straight into eBay.

99% of people on eBay are fine, some are genuinely lovely, it’s that 1% that can make something that’s meant to be simple a total pain in the arse.

Personally, given the only slight cost difference I always send it ‘signed for’ and put the tracking info straight into eBay.

I always do too, only a quid or so more for signed for. In this case my wife posted it and then lost the receipt, though I did find it in the end.

I think because I didn't upload the tracking details at first and then told the buyer the truth about the mislaid receipt he saw an opportunity to try it on.

He's gone suspiciously quiet now!

Royal Mail ask for a surname (if theory before you see the package and who it is for)

so if the surname given does not match your buyer, then it’s up to you to claim from the Royal Mail.

if the surname does match, then eBay will side with you.

Yes there is a surname, and yes it does match that of the details I was given on ebay.

Another thing that makes me think he is dodgy is that there is one name on the delivery details - let's say John Smith - and another on the contact member details - let's say Mark Davis.

I sent it to the one on the delivery details, and that's the surname that comes up when you type in the tracking details. Hopefully that means I am covered.

"Signed for" can be a joke at times.  I ordered something from a major retailer and was told a signature was required.  I was tracking the delivery while I was at work and low and behold apparently I had signed for it.  When I viewed the signature it was just a big X.  When I got home the parcel was left next to the door.

My mum once sold a WWII ration book, listed as new as it appeared to have never been used. Sold for 99p, guy claimed it wasn’t as described as it was ‘a bit faded’. eBay sided with him, coincidentally on the same day I decided to stop using eBay.

Weirdly, the return was lost in the post.

My ebay feedback as buyer and seller is 1081. Apart from the buyer who complained a coat didn’t fit (and lost the dispute), not had a single problem.

2nd class signed for is insured up to £50 but they are unlikely to pay out if they delivered it to the correct address.  Definitely sounds like the buyer is trying it on.  EBay should tell them to GTF as you can prove they received it.

When I had something go missing, recently, (as a buyer) the guy in the sorting office mentioned something about them being able to check GPS data.from the posties handheld electronic gizmo.   He also printed out a couple of sheets of A4 with a lot of useful data on them.

I sent it to the one on the delivery details, and that’s the surname that comes up when you type in the tracking details. Hopefully that means I am covered.

Only send to the confirmed address as if you send to any other address you are not covered.  i.e if someone asks me to send to their work address but their confirmed address is their home address then I will only send it to their confirmed home address.

Maybe wait for the outcome? Surely he’ll have to provide evidence/pics?

They have sent a pic of one smudged finger mark on the front of the white fleece. Prove they added it. Currently they are asking for full refund (they emailed me, saying if it was brand new it would not have any mark on at all), I suggested they post it back at their cost as the jacket was *spotless* when it left me. I have a dread that eBay will side with them.

I take a gamble on items up to £30.

You are covered to £20. And there's no signature for RM to fall back on.

@matt_outandabout  - tell your buyer about [url= https://singletrackworld.com/forum/topic/paypal-returns-postage-refunds/ ]this[/url] then they have no excuse not to send it back 🙂

“Signed for” can be a joke at times

Signed for delivery by Yodel.  delivered and signed for, but not at my house as no-one was in.  Called Yodel and got put in touch with the driver - who signed for it?  don't know.  Where is it?  don't know  Signed for by male or female? don't know.  Just dumped on some random doorstep and you can't remember which one? silence

Sounds about par for the course for Yodel.  executive.complaints@vx.yodel.co.uk is what you need.