[Closed] DPD - King of Couriers?

Agreed.

We had two items delivered over the last couple of days and their email communication and tracking software is excellent. Takes away the "have I wasted a day off" feeling.

Yep excellent service always, never had a smashed up parcel either and the drivers, although usually in a rush, are always polite/friendly. A lesson to all the others.

+1 they have always been very good when I've used them in the UK.

Yep +1. Love that tracking thing - I've used it a couple of times to

pop home to meet him

Is this the same DPD that failed to deliver some forks to me because they "couldn't find the address", even though they'd delivered something the previous day, and who updated the delivery details to say they'd left a card at the address they couldn't find?

tbf they do seem to be better than most but if you ever need to contact them by phone to find out why it's gone wrong, plan to spend the whole day at it.

Ian is now on delivery No. 4, near Selkirk. He is approximately 2hrs 15min away from me so right at the top end of his delivery estimate slot.

It is like the NORAD Santa tracker but real!

This is the same DPD that I sent a parcel with on Friday, was able to track it until yesterday but it has now disappeared with them not being able to identify the tracking number. This is despite the fact that THEY gave me the tracking number........

My best mates wife works for DPD so she keeps a track on most things I have coming in which helps. From what she says they are certainly trying to be the best out there and are investing millions in new sorting hubs which will only make things better.

They are certainly better than most of the other options out there although collect plus have been very good lately.

Ian is now less than 1km away from my house but only on delivery no.14 (I'm no.37)

DPD have always been excellent in my experience, I’m sure there will be a few cockup stories but as others have said their tracking system is pretty bloody good.
Perhaps I’m just lucky but we always seem to get the same driver “Chris” who knows the script if I’m not in so I don’t get “failed to deliver” notes.

Go Iam !!.

I've always found them to be excellent.

A mate of mine drives for them and is often parked up waiting so they can make a deliver in the allocated time slot rather than be early or late.

A mate of mine drives for them and is often parked up waiting so they can make a deliver in the allocated time slot rather than be early or late

That explains how they often arrive on the minute they have estimated then

Ian update. Just a couple of streets away but still 9 drops to go.

really like DPD, seem to be spot on with any delivery ive had, and the new feature of live tracking is a great tool, it definitely works too and is pretty accurate!

Parcel2go (using Yodel) gave me a 12-hour collection window and didn't turn up. They then claimed to have attempted collection (no card left, someone in all day). DPD gave me a 1-hour delivery window, and turned up on the dot.

DPD are very good compared to the courier industry norm.

We sent a propshaft for a narrowboat via DPD. They lost it, it was only 12 feet long.

When I'm planning a raid on a mail van, I find the DPD tracker very useful, you wouldn't believe the amount of time we waste sitting around with our shotguns ready for some courier that never arrives.

Well. Bollx to all of that. I got an email telling me I wasn't in to sign for it so Ian has taken it away. Apparently no attempt to leave it with my neighbours (who are in) which is what I had already authorised on their website.

They have emailed me a picture of my front door to demonstrate that I was not there to open it. 🙄

Keep tracking his van and get Northwind to ambush him with bombers

One day, all delivery companies will be like this...

Well done Ian!

Thanks for that Frank, great build up and then massive fail! PMSL! 😀

frank - you might like [url= http://singletrackworld.com/forum/topic/whats-made-you-really-happy-then-disappointed-immediately ]this thread[/url]

I'm on attempt no.4, after paying Evans the extra fee for next day delivery about 10 days ago. I think they ring the door bell and stand there for about 5 seconds before heading off.

My birthday pressie ( camelbak mule ) from my lass arrived exactly on time this lunchtime, cheery driver, can't fault the service from DPD or from Probike kit either :0)

if you ever need to contact them by phone to find out why it's gone wrong, plan to spend the whole day at it

finding that now. getting very wound up that the automated voice and associated keyboard tapping noises. Do you they really expect me to believe at a recorded voice is tapping a bloody keyboard!

I like the concept of DPD, narrow delivery slots, email and text updates and the option to reply by text and "leave with a neighbour". The problem is that it never seems to work, even though they reply and say "We can confirm your request to leave with a neighbour" - clearly someone isn't telling Ian and his mates this 🙁

I've had several experienced like franksinatra!!

Pfft! They may be good, but they're no Parcel Force!

Enjoyed working with DPD.

And that's the info the customer gets.

In a past life I had access to the corporate distribution account (all the warehouse numbers etc)and if you have a good relationship with the account managers... anything can be "located quicker".

I miss that job. I also hate myself for not copying that warehouse contacts pdf.

Pfft! They may be good, but they're no Parcel Force!

Steve my postie would have signed for it himself then lobbed it in the kids Wendy House for me to find later. If he thought it might be valuable he would take it back to sorting office for me to collect the next day. Sorting office is 0.4 miles away. DPD's depot is 60 miles away.

You need Javed, not Ian.

My delivery slot today 11.35 to 12.35.

Javed delivered at 11.37.

In a sea of couriers offering much the same service the tracking system that DPD offer makes it stand out against the rest.
Just shows how a bit of technical magic can make all the difference.

Soooo....

Delivery site updated, again, with instruction to leave at any neighbour. DPD card sellotaped to my front door confirming same instruction, for good measure I've also filled in and signed the bit about leaving in a safe location at my liability(garage).

DPD usually comes via my work as well so, for good measure, I have positioned myself near a window and if I see him I'll try to intercept my package!

So good old Ian is on delivery 13, I'm No. 81. delivery due 2.56pm - 3.56pm Lets see how things go!

Their tracking website is really good, and most of our deliveries from them have been on time. The one time they did mess up was amazing - I'd updated my details to ask them to leave it with a neighbour.

Instead, they left the package outside, unprotected, down the side of the house. I was particularly annoyed as it was a) my husband's birthday present, b)a £200 console and c) winter, which isn't the best time to be leaving expensive electronics outside.

Fortunately the rain and frost held off that day, and it didn't get nicked, but I still found it a bit annoying.

EDIT: Oh, and the driver fraudulently claimed it had been signed for, which was someone disputed by the 'Sorry, you were out' card he left...

Item expected last week, paid for pre 10am as urgent, get an email at 9:30 saying attempted delivery but no one there to sign, ring them up, get disconnected after being on hold for ages, ring back up, point out the office was open from 8 and I have logs for the front door entry intercom etc showing no attempted delivery, they say he will return later, which he does just before 5, no explanation for the failed earlier delivery. Should probably claim some of the cost back but busy eating biscuits

Should probably claim some of the cost back but busy eating biscuits

I'm guessing the urgent pre-10am delivery was the biscuits?

DPD have been pretty good.

I've had some ineptitude from Parcelforce recently after years of never having delivery problems.

Couple of weeks ago we had a delivery of kitty litter and an expenisve, custom hat block for my wife's millinery business. Tracking showed them as delivered and signed for while we were both out. Came home to find the kitty litter in the communal stairwell and the hat block gone.
Call up, complain, told driver would get bollocked.

Ordered that Massive Brewery kit last week - started wondering where it was. It had gone through wifey's paypals so I wasn't getting emails. Clicked the tracking and it was delivered to some random Spanish name at a shop next door - about 5 days ago! No card through the door. Went to the shop, they don't know where it is or who that person is. Need to go back today and speak to the manager. Urgh.

I'm equally impressed by DPD.

By far the best delivery service I've experienced and most of the stuff we buy gets delivered.

The key things are the ability to change to another day and the hour window. Then make sure you deliver in that window - always. The SMS part probably cost them no more than 10p in texts but adds a massive amount to the quality of the service.

If Ian has to park up for 20 mins to make the window then that's better than being early.

I won't buy online from some companies because they have a crap courier who say they called but didn't - I always email to tell them so they are aware they are losing business - I'd almost say advertising that you sue DPD would be a big selling point to me.

Jamie: Luckily I already had biscuits 😛

This thread reminds me of this image I saw the other day

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DPD and franksinatra, earlier.

That parcel under bucket is class.

My new commuter is coming by parcel2go. So their tracker says "Yeah, it's somewhere. I dunno, Sheffield, is that near Edinburgh? It's still in the sheffield depot but has left the sheffield depot but isn't in transit but will be delivered any second now unless it's not"

Tracking shows him to be abut 1 mile and 16 deliveries away. Starting to get nervous....

Oooh, the charity shop have my brewery kit. First ever batch of beer tonight!

Package delivered! Mrs S was at home to sign for it so we will never know if Ian would have delivered it to a neighbour or not.

Plenty of fun playing with my new Sony Xperia Z1 compact tonight....

Looking at this from the other side, DPD have a better than 98% on-time delivery rate in the last twelve months for us (out of many, many thousands of parcels sent), in the run up to christmas they were hitting 99.6% - that's unbelievably good.

Royal mail we expect about 96-7%, parcelforce* 95% and the brief trial we had with yodel** something stupid like 85%.

The tracking system also results in less than half the number of customer contacts concerning delivery than other delivery companies.

All in all, they're pretty much the dogs danglies as far as a retailer is concerned.

*who I've not worked with for a couple of years now...

**Again, a while ago

Wish I had DPD for this package I'm waiting for, stuck with YODEL, delayed by 24hrs, sent to wrong depot.

Sometimes feels like yodel are a sort of shill company, created by the other couriers to make them look better.

Lets see if DPD fair any better for me; Laimonas is due to deliver my Garmin Edge 810 between 15:31 and 16:31!

Cheers,
Jamie

I've had the tracking thing tell me the driver is still 15 minutes away - gone out to the front door and found a card saying they'd tried to deliver but I wasn't in.

Bugger, didn't come from Peterborough did he? At least I'm at work with a gert big OPEN sign outside!

Cheers,
Jamie

Sat at home waiting for a parcel from Loco, might come today. Might not. As i have heard bugger all from TNT 🙂

I did LOL at the first delivery attempt and build up!
Oh and the bucked one too. 🙂

Five minutes to go until the end of the 1 hour window, no sign of Laimonas yet...

Cheers,
Jamie

Five minutes to go until the end of the 1 hour window, no sign of Laimonas yet...

Cheers,
Jamie

POSTED 6 MINUTES AGO

Well? Don't keep us in suspense....

Just turned up, 7 minutes late. Huzzah! No time to charge it for the ride home tho!

Cheers,
Jamie

Dowhit from Interlink is delivering my parcel between 1136 and 1236.

He is on delivery number 25, I am 28.

Will he make it?

DPD's website is sh*te!

I've gone to the URL on their sorry we missed you card and it asks for a reference that isn't given on the bloody card.

Now the pleasures of the call centre.

Should have shopped locally!

Tsk!

Domwhit got my parcel safely to me at 11:55. Clicked on the tracking link at 1154 and saw his van was on my lane, met him at the door.

Well done interlink.

Friendly chap as well.