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Why would a postman be inside the shop?
Our postie comes into our business and drops the post on the sales counter.
A business is seen as 'open' and it's often quicker and easier to walk in than trying to stuff post through the letterbox of an already open door.
It's a vase. It's not worth £220. Take a tenner to a charity shop and get a replacement.
This is what public liability insurance or courier insurance covers. I assume delivery drivers need to have these in place if they aren't automatically provided by DPD?
It's a vase. It's not worth £220. Take a tenner to a charity shop and get a replacement.
It retails at £220. It cost us about £95.
I'm not sure why people are telling me to "move on". Why should I suffer a loss? Not massive in the scheme of things but it's about the same as 2 months electricity bill.
If I didn't pay my electricity bill for 2 months, would Octopus Energy just "move on"?
If someone had stole it and I could ID them from the CCTV should I just "move on" in those circumstances?
We're lucky, we have a booming high street and a good turnover, doesn't mean we should just accept losses and "move on".
As I posted earlier, if another couple of emails doesn't sort it, then I will probably "move on" but it still pisses me off.
It reminds me of dealing with AO.com, tumblr dryer developed a fault after 2.5 years, multiple emails later, demanded I get an engineers report from a VAT registered appliance engineer. The report would cost more than the claim on a 2.5 year old tumble dryer that coast £300 new. Just piss you about until you give up. Lesson learned don't buy anything Hoover or anything off AO.
If someone had stole it and I could ID them from the CCTV should I just "move on" in those circumstances?
Well you'd neither get your money back or get a conviction - you'd be hard pressed to even get a crime reference!
Why would a postman be inside the shop?
Postie always comes in to our shop when delivering as do all the couriers to drop off parcels. Not sure what you expect the postie to do, just chuck the letters on the floor at the entrance rather than hand them over?
Well if it was EVRI I would expect them punted into some random other shop in the same town!
Postie always comes in to our shop when delivering as do all the couriers to drop off parcels. Not sure what you expect the postie to do, just chuck the letters on the floor at the entrance rather than hand them over?
Maybe?
My point was, badly worded, what is the postie supposed to do? It may well be easier for them and for you, but if their job is to put letters into letterboxes rather than stroll on in then that might well be the extent of what they're insured for. At which point they're just another customer.
Are commercial delivery drivers and domestic delivery drivers managed differently, I wonder? Do you get extra training if you're expected to actually go onto premises? Surely an employer wouldn't allow that without liability insurance, but conversely they wouldn't be paying extra for no reason when staff are just knocking doors.
(again, just thinking out loud, I have no idea)
Postie always comes in to our shop when delivering as do all the couriers to drop off parcels. Not sure what you expect the postie to do, just chuck the letters on the floor at the entrance rather than hand them over?
Maybe?
My point was, badly worded, what is the postie supposed to do? It may well be easier for them and for you, but if their job is to put letters into letterboxes rather than stroll on in then that might well be the extent of what they're insured for. Are commercial delivery drivers and domestic delivery drivers managed differently, I wonder?
They are supposed to. From Google:
Business Access: They enter public areas of a shop or office to hand items directly to a member of staff or place them securely at the counter rather than leaving them unprotected
Our postie always brings them into the shop.
Post the CCTV footage if you want a true opinion.
The driver isn't going to have his own personal liability insurance in addition to what's provided by DPD, is he?
Yes, DPD insist on it.
Right, imagine this is a £20,000 vase. The OP contacts his shop’s insurers… they contact DPD (or their insurers) who are liable, they attempt to recover any costs they owe the OP from the driver (or rather their insurer).
But all that takes time, hassle and money. Which is why excess exists… to dissuade low value claims from ever happening.
Oh, and in passing… DPD passing much of the cost of insurance onto their drivers (like so many other costs) stinks.
