brilliant customer ...
 

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[Closed] brilliant customer service from john lewis

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took back a pvr which had been playing up over the six months of ownership. they asked if i wanted the same or to change to something different gave me friendly and non pushy advice so i decided to change to something 25 gbp dearer.
when it came to paying they said they'd waived the difference due to me having had problems.
that's what i like.
(john lewis sheffield)
end of message!


 
Posted : 11/09/2011 8:08 am
 Pook
Posts: 12684
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+1 they are very good


 
Posted : 11/09/2011 8:19 am
Posts: 9440
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I wish they would start selling bikes


 
Posted : 11/09/2011 8:37 am
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Never had anything else, the only time I had to deal with them in such a way (washer dryer = work of the devil) they were great through the problems and also offered an exchange, that we took.


 
Posted : 11/09/2011 8:39 am
 GJP
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One of my friends took a 7 year old JL shirt back which had started to fray. They looked a bit puzzled as they could not trace the code on their system., but they still refunded him in full


 
Posted : 11/09/2011 8:40 am
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They seem to only employ people who are polite and happy to help.
Excellent interviewers/ HR dept. I presume.


 
Posted : 11/09/2011 9:07 am
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Here too. If I need something, and they sell it, I buy it from them every time.


 
Posted : 11/09/2011 9:18 am
 tron
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Next you'll be posting the exciting news that the pope's a catholic. 😀


 
Posted : 11/09/2011 9:33 am