Topic starter
...for sorting out a new Spark carbon mainframe, under warranty due to peeling lacquer, in under a week.
That's service 🙂
Posted : 03/12/2014 10:19 am
*insert obligatory good service would be not sending out sub-standard kit quote here*
Posted : 03/12/2014 10:44 am
Topic starter
The fact is things sometimes go wrong when you're engaged in mass production. For me a crucial yardstick is how companies stand by their products when things do go wrong ie do they honour the warranty or do they just shrug shoulders/make it as awkward as possible to put in a warranty claim?
In this case Scott stood by their product and got it sorted fast with no fuss.
Posted : 03/12/2014 12:11 pm