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Pretty sure we know what it is. We've been running a lot of speed optimisations across the site and I think the image upload scripts have got caught in the cross fire.
Trying to reply to a forum post on iPhone, the reply box is obscured and no add reply button - sorry I can't post an image the icon is absent - this was done on a mac browser, all fine
Trying to reply to a forum post on iPhone, the reply box is obscured by a stack of articles - and no add reply button - sorry I can't post an image the icon is absent - this was done on a mac browser, all fine
Photo upload now working
The subscription page seems to be broken. I've tried multiple times to subscribe but it's refusing to take the payment.
I had that problem the other week as well, but came to the conclusion that I no longer trust the technical competence of the site admins to enter my credit card details to subscribe any more.
Hmm - this just prompted me to check my payment method as I usually delete my card details straight after re-subscribing.
• I can't delete my card details as it says it's tied to an automatic subscription. I can't recall this being the case before and we should be able to delete payment methods whenever we choose.
• So I go to Subscriptions tab to cancel subscription so I can delete card details but nothing happens - you just get the spinning wheel of doom. My sub runs to March next year so not actually canceling!
I'm just blocked from posting. No idea why.
Oh, maybe I'm being silenced too? Never seen this before.
This forum is soooo slooow. Please sort! I'm venturing onto other forums now instead and here less and less
I'm just blocked from posting. No idea why.
There was a vote 😉
The awaiting moderation bug has been spotted and being worked on, there also work around too but that involves mod interaction.
This forum is soooo slooow. Please sort! I'm venturing onto other forums now instead and here less and less
a little more information on browser, operating system and device may help. Running slow is a bit brief to try and locate an issue. Particularly because it seems to be a handful of members.
I'm curious as to what 'slow' means to different people, too. For me (iPhone 13, Chrome) it consistently takes 9-10 seconds from hitting a shortcut to the forum (I go via the /community/ URL) to the forum topic list fully loading. I then pick an interesting thread and open it in a separate tab. The thread then opens in around 4 seconds.
I find this quite slow, and mildly tedious, but not enough to care much about. Is this speed similar for others? When others say "really slow", do they mean loads slower than this?
The awaiting moderation bug has been spotted and being worked on, there also work around too but that involves mod interaction.
This forum is soooo slooow. Please sort! I'm venturing onto other forums now instead and here less and less
a little more information on browser, operating system and device may help. Running slow is a bit brief to try and locate an issue. Particularly because it seems to be a handful of members.
Ok, I assumed it was everyone experiencing this, that it was a known bug because it's been mentioned a lot before and that someone was looking at it although I haven't seen any acknowledgement for a while.
I didn't have an issue on the old forum but on this one the pages take 4 ish seconds to load. This doesn't happen to me on any other websites I visit, only here. Android, Chrome, deleted site data a while ago, no difference. Same slow loading speed whether logged in or not.
I suspect it's more than just a handful of people, it's just most don't flag it, they either put up with it or go elsewhere like I've been doing.
a little more information on browser, operating system and device may help. Running slow is a bit brief to try and locate an issue. Particularly because it seems to be a handful of members.
commented quite a few times and. Fully listed my system, still very very slow @ 10sec+ for page loads across all whether that be WiFi or 4g connection
a little more information on browser, operating system and device may help. Running slow is a bit brief to try and locate an issue. Particularly because it seems to be a handful of members.
commented quite a few times and. Fully listed my system, still very very slow @ 10sec+ for page loads across all whether that be WiFi or 4g connection
You have thanks for conforming again, 10 seconds would be annoying.
For me (iPhone 13, Chrome) it consistently takes 9-10 seconds from hitting a shortcut to the forum (I go via the /community/ URL) to the forum topic list fully loading. I then pick an interesting thread and open it in a separate tab. The thread then opens in around 4 seconds.
Very similar to the times I'm recording - 10secs to load up the forum list, a further 4-5secs to open a topic in the same (ie, not a new) tab. Samsung A15 running Chrome.
I've not timed it on the laptop while typing this out, but it feels familiar. Just 'laggy' which I appreciate is not a very meaningful description.
FWIW on my Win11/Chrome PC it takes about 6-7 seconds to load the forum from a link and 2 seconds to load a post from the index page.
Mentioned it before but its back and I was wondering whether anyone else had the same problem?
Can be typing a reply to a thread (Windows laptop running Edge) and every now and then it'll shoot to the bottom of the screen as if I'd pressed a keyboard shortcut for page-down (I haven't!). Then you need to scroll up to the Leave A Reply box and carry on with your typing until it happens again.
Weirdly it doesn't happen all the time (hasn't happened yet typing this) but must have happened 5 or 6 times when I created the CyB thread the other night...
Also just for info, this isn't a complaint, I find the current forum speed perfectly acceptable:
Load forum from a browser search: 2secs, load thread from Bike/chat forum: 4 secs on Win11/Brave. Android phone/Brave is similar but a little slower from the browser search.
Seems that all my posts are now requiring moderation before being publish.
Anyone else or is it special treatment just for me?
Add images... Insert into post
Doesn't work with Opera in Android.
Is there a way to still turn off fancy editor? On Android / Firefox I get 4 lines of editing tools and one of acutal text space & have no need for half or more of the stuff... Who's changing font colour and justification side?
Can be typing a reply to a thread (Windows laptop running Edge) and every now and then it'll shoot to the bottom of the screen as if I'd pressed a keyboard shortcut for page-down (I haven't!). Then you need to scroll up to the Leave A Reply box and carry on with your typing until it happens again.
I get that when the heel of my hand catches the touchpad.
Can be typing a reply to a thread (Windows laptop running Edge) and every now and then it'll shoot to the bottom of the screen as if I'd pressed a keyboard shortcut for page-down (I haven't!). Then you need to scroll up to the Leave A Reply box and carry on with your typing until it happens again.
I get that when the heel of my hand catches the touchpad.
Its plugged into a monitor and laptop so its not me being clumsy. Just happened again this morning - I think it might be when all the adverts appear and it messes with the page formats. Utter garbage... Currently looking at 4 adverts for Brittany Ferries. The left one is encroaching onto the main page boundary, as is the farthest right one. The second to right one seems to be in the right place and the one at the bottom just seems to be floating around randomly. Then theres another pop up that appears, currently for a film, in the bottom left. I can understand having advertising but it seems that theres been no thought/testing done of what the advertising does to the forum design...
I'm still unable to delete a payment method or change subscription settings (eg cancel) so I can delete my payment card.
I had an email last Weds to say it was being looking into, but this is a pretty serious oversight IMO and not one I'm comfortable with.
Can my payment method be manually deleted at your end?
I'm not cancelling, I just don't like my card details being kept on file.
But equally people not being able to change their subscription options can't be good for you.
I believe this is being looked at but to be clear, we do t store anyone’s card or bank details. The service providers that process payments hold those. If your payment is set up as a card payment then it will be Stripe that stores your card details. If you have a direct debit arrangement then it will be Go Cardless that hold your bank details.
im not passing the buck. We are looking at this but just so you and everyone understands the technical side of things - we ie Gofar Enterprises ltd does not have any access at all to your card details.
my vague recollection (again this is being checked) is that a live card needs to be active on your Stripe account in order for any refunds to be processed. But we are asking looking to Stripe’s terms and conditions in order to clarify exactly what their procedures and policies are.
in short, right now we have no mechanism to instruct Stripe to delete your records from their systems. Stripe are the processor of card transaction. They sit between you and us and they simply pass on your payment to us less their fee.
once I have clarity on how you would go about requesting Stripe delete your card details I’ll update you.
Thanks for the info Mark. 👍
The formatting in copied content occasionally breaks the formatting on STW when pasted
Ironically, this post discussing "moot points" has broken Android formatting on my phone (it's fine on PC), https://singletrackworld.com/forum/off-topic/caught-on-camera-44-in-30-limit/#post-13608833
The post has spread to the right and outside the grey zone and is underneath the "Lauf cycles CEO on..." green popout and visible through the content under "Singletrack Merch 2025", which is presumably a transparent background
As of mid-morning today the site is opening/refreshing in "normal" mode (white background) before switching to dark mode after a second or so. This happened couple of weeks ago too.
Chrome/Android
As of mid-morning today the site is opening/refreshing in "normal" mode (white background) before switching to dark mode after a second or so. This happened couple of weeks ago too.
Came here to say this. It's rather hard on the eyes.
As of mid-morning today the site is opening/refreshing in "normal" mode (white background) before switching to dark mode after a second or so. This happened couple of weeks ago too.
+1 I am seeing this on Windows using Firefox.
I did not see it when it was prevously mentioned a week or so back.
Yeah - it's happening on Win11/Chrome too.
I quite like the light mode? Is there a way to set it as default? I'm not seeing an option in account settings.
I quite like the light mode? Is there a way to set it as default? I'm not seeing an option in account settings.
It's a browser/system setting.
I thought light mode was the default setting anyway?
As of mid-morning today the site is opening/refreshing in "normal" mode (white background) before switching to dark mode after a second or so. This happened couple of weeks ago too.
Chrome/Android
Its doing similar on my iPad Pro/safari (using dark mode) and with iMac/safari (using dark mode)
Pagination seems to have just changed to 25 posts per page, rather than forty-something I think it was until recently.
However the "Last post" link in the (most recent) topic list looks to still be linking to what would have been the last page with more posts per page (so for this thread, it takes you to page 49 out of 99).
Was just about to that ^ ☝️
The sensitivity of the touch area between a thread title and the “>>” to jump to the last page of a thread is fine. I’ve tried four times to get to the last page of this thread, and each time it’s taken me to page one, where I’m now typing this in. It would be helpful for those with fat digits to have a much clearer distinction between opening the thread, and going to the last page of any given thread.
Another note of the dark, light back to dark background during loading, I've tried deleting cookies and logging back in with it still doing it.
The dodgy competition webpage hijackings are back, including the NSFW dancer.
I’ll report that now.