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How do I access my account.
Last forum, it was at the top of the page, click and a drop down menu - profile/account/etc
Now there doesnt seem to be any section/link.
So it isn't that i just cant use it to find previous posts and replies, i basically have access to nothing.
How do I access my account.
Last forum, it was at the top of the page, click and a drop down menu - profile/account/etc
Now there doesnt seem to be any section/link.
So it isn't that i just cant use it to find previous posts and replies, i basically have access to nothing.
Little man icon, top left.
I've been having to log in on every visit for the last few days. Anyone else?
Edit: ok I've read some previous posts and it seems I'm not the only one. Android/chrome. I think it started happening after I cleared the 700mb stw site data from chrome (once). It's now running at 179kb but I'm logged out on each visit.
Oh, and page loads are slower (a second rather than instant) on this site than the rest of the net that I visit, in face they're slower for me than the old forum which I didn't have any issues with
I've been having to log in on every visit for the last few days. Anyone else?
Yes. You are not allowed to mention it though, unless you provide the following:
- the IMEI of your phone
- a spectrum analysis of your WiFi signal
- the batch number of every chip in your airfryer
- a blood sample from your cat
- a stool sample from your badger
These to be accompanied by a 3000 word analysis of the issue in your own words, identifying the 3 most likely causes in ranked order and your recommendations to resolve them 😉
Also get this several times a day. Windows and Edge:
Little man icon, top left.
Thanks for that. I'd the page size increased to 140% and that cut off the header.
Emergency over 🙂
Sign me up for constantly being logged out for the last 48-72 hrs. Worse than it was in the days when people complained about it constantly.
Happening on MacOS, iOS, iPadOS and Windows, so struggling to believe it’s a problem at my end.
I had the logout problem for about 4 days across last weekend on phone and desktop but since then it's been absolutely fine. Not changed anything, cleared cookies or cache, or restarted my phone or desktop* but it's all back to normal and I haven't needed to repeatedly long myself back in.
*I do have to log in every day on my work pc but that's down to security settings and I don't get logged out again for the rest of the day, even if I switch off and back on again.
Yes. You are not allowed to mention it though, unless you provide the following:
That all rather depends on whether you're seeking a solution or sympathy.
Happening on MacOS, iOS, iPadOS and Windows, so struggling to believe it’s a problem at my end.
So what's the common denominator across all your devices which differs from mine?
So what's the common denominator across all your devices which differs from mine?
How can he possibly answer that question?
That all rather depends on whether you're seeking a solution or sympathy.
It's good then that this thread's gatekeeper has the mind reading skills to divine which it is from a line of text.
It's good then that this thread's gatekeeper has the mind reading skills to divine which it is from a line of text.
I don’t think you’re being offered either one, so it doesn’t really matter 😂
I think that I broke the WW3 thread on p7 https://singletrackworld.com/forum/off-topic/wwiii/paged/7/
I posted a link that the STW text editor took a dislike to, which a) blew the format for subsequent posts and b) stopped me selecting any link on p7 to delete the offending item
I posted it as straight pasted text on one post, which didn't produce a full clickable link but at least it didn't break anything. I tried it again the following day using the "insert/edit link" editor tool and that caused catastrophic damage to thread formatting thereafter.
I can access any links on any page before p7, sorry for breaking the forum 🙂
I think that I broke the WW3 thread on p7 https://singletrackworld.com/forum/off-topic/wwiii/paged/7/
I posted a link that the STW text editor took a dislike to, which a) blew the format for subsequent posts and b) stopped me selecting any link on p7 to delete the offending item
I posted it as straight pasted text on one post, which didn't produce a full clickable link but at least it didn't break anything. I tried it again the following day using the "insert/edit link" editor tool and that caused catastrophic damage to thread formatting thereafter.
I can access any links on any page before p7, sorry for breaking the forum 🙂
If you've really knackered it, you're going to be sent to bed with no supper. Bad boy!
So what's the common denominator across all your devices which differs from mine?
Errmm, the only thing that I can think of is my account. As I haven’t changed anything on it, I’m going to stick with my suggestion that it’s not something that can be fixed wt my end.
How can he possibly answer that question?
It's good then that this thread's gatekeeper has the mind reading skills to divine which it is from a line of text.
I gave a long list of questions and tests off the top of my head earlier on the previous page. You could try some of those ideas to gather information which may help Tech diagnose the issue, or you can be a smartarse in which case whatever is broken will likely remain broken.
the only thing that I can think of is my account.
So check with Mark to see if he'll allow you to create a temporary second account for testing purposes.
Try a different browser (on your non-mobile devices, iOS is ostensibly the same browser regardless of what you choose) which isn't linked/synced to anything and doesn't have any plugins installed.
Turn Wi-Fi off on your phone.
Try it in Incognito mode.
Notice any changes?
So has nobody at STW Towers had an issue with being logged out constantly? Could they create a load of accounts and replicate the problem? That would make it easier to diagnose, I'd imagine. It doesn't help much if bloke fiddles with his phone and finds that turning off WiFi or whatever changes the behaviour - what is anyone supposed to conclude from that?
So has nobody at STW Towers had an issue with being logged out constantly?
Today, I have no idea. Historically, no.
It doesn't help much if bloke fiddles with his phone and finds that turning off WiFi or whatever changes the behaviour - what is anyone supposed to conclude from that?
It helps immensely because it rules out tons of potential causes. Flying blind, Support is an exercise in removing variables. What was it Sherlock said, "once you've ruled out the impossible..."
If changing networks changes behaviour then that immediately tells us that it's probably a network-related issue, it doesn't like the WAN presentation or there's something weird going on with the local network. Moreover, it tells us that the client itself is probably fine. The opposite is true also, if symptoms persist then we can rule out WAN/LAN issues and maybe concentrate on integrations with client configuration instead.
Someone with "Dr" in their account name: A group of people from the same running club come to you independently with sore knees, would you consider the suggestion "run on grass instead of gravel for a couple of weeks" to be bad advice because there's nothing to be concluded from that?
We've seen this movie before. Something has bust which is affecting some users. We can work together to try and pin down exactly what that is, or we can have a big old cuddle with a side order of bitchy sarcasm* and all feel better whilst fixing nothing.
(* - which I appreciate is usually my forté)
I turned dark theme off in my android settings yesterday and today I am still logged in. I'm going to turn dark theme back on and come back tomoz. I think the logout issues started happening around when I turned dark mode on last week. Can't possibly be dark theme can it?
Page loads are still frustratingly slow though (1-2secs) meaning I'm using this forum less and less
Someone with "Dr" in their account name: A group of people from the same running club come to you independently with sore knees, would you consider the suggestion "run on grass instead of gravel for a couple of weeks" to be bad advice because there's nothing to be concluded from that?
Firstly, my medical education is probably the same as yours - my username was a reference to a hip hop star. It was funny at the time. Or maybe it wasn’t
Secondly, running on grass will help knee pain, compared to running on tarmac. Regardless of the cause of the pain (yes yes - we can quibble)
Thirdly if a group of runners all suddenly had the same symptoms I’d be looking for common factors - did the council tarmac their favourite trails or whatever tenuous example you want to choose. I wouldn’t be wondering if one had laced their shoes differently while another simultaneously changed their stride length.
Fourthly, your attempts to help sort the problem are appreciated- even if it doesn’t seem like it. At least it’s a response, which is more than STW Towers seem to be offering.
Can't possibly be dark theme can it?
I've always used Dark Mode and I'm not affected by the logout/in problem.
I did wonder if it was linked to the multi-username thing (some have nicknames that don't match their login id) but your experience would seem to rule that out.
As Cougar says, it's hard to pinpoint the cause of this problem without an intimate knowledge of everyone's configuration. I wonder if the STW server logs are capturing logins though, in which case some trend data might be available and it could even be possible to see who is having to login most regularly.
I turned dark theme off in my android settings yesterday and today I am still logged in. I'm going to turn dark theme back on and come back tomoz. I think the logout issues started happening around when I turned dark mode on last week. Can't possibly be dark theme can it?
Page loads are still frustratingly slow though (1-2secs) meaning I'm using this forum less and less
Well in this case of 1, no. I run in normal (non dark) mode and get logged out every time now.
I take Cougar's point but from a Users perspective, nothing has been changed at the client end (as far as they know), there's been an update at the server/service end and things have gone pear shaped. Leap to your own conclusion. I do recognise, Users that sometimes say 'I've not done anything' have been fiddling about and just don't admit or recall it (or there could be other silent updates they're not aware of)...
People's posts here are sometimes driven by the standard support response of delete everything, reinstall everything, buy a new device, walk from Lands End to John O Groats AND change your pants before (apparently) considering there maybe just be an issue at the service end. Or, we've a massive list of shit we've just created and the thing that we've just imposed that's pissing you off is right at the bottom so tough titty sweet cheeks...
I'd go further, it also appears there's very little testing going on before a release as there's always major issues and flushing these out usually seems to fall to the beta testers (us). Specifically Regression Testing (things that worked before very often don't post upgrade) and the formerly Responsive Design usually isn't anymore.
My impressions but they seem to be borne out by experience. I know STW probably don't have a whole tribe of testers as we do in the big Corporate world but something between what seems to be done now (sling it out and hope) and the big Corporate approach might reduce the post release support burden. Ie maybe spend a bit more time on it pre release than running around with your hair on fire after?
@Cougar if you genuinely believe you can help resolve the phone logout issue by quizzing those of us who are experiencing it, then I'm willing to engage. I would mention that in my case, I didn't just say "it's ****ed, fix it". I tried to list more of the how and when, phone and OS details and what I had done to try to resolve it locally. Quite a few of the things you later suggested. I also did this in an (as yet) unanswered mail to tech to report it.
This all started for a lot of people at the same time around 9 or 10 days ago when a lot of changes were made to the site. As @DrJ says in his analogy above, it would seem to make sense to look at those changes first to fix this. Maybe they are, but on this specific issue there there hasn't even been an acknowledgement, let alone news of a any remedial work.
Trying to decipher why from users, with infinite network, equipment and use combinations seems a bit arse about face to me, but seems that's the only horse in town. If you really think you have a chance to narrow the issue down, I'm prepared to sit in your interrogation chair and have the lights shone on me 😉
We've been here before and I got a bit frustrated over the weekend and directed some of that at you. That was unfair, it's not your fault. Apologies.
I am back to having missing posts. On the thread about deer collisions it says at the top "Last Post by kayak23 22 minutes ago" but there is no sign of the post. Its only 4 posts in total on the thread
The missing post and one other have now appeared
Well I've now been logged out while in light theme so as some of you suspected it doesn't seem to be anything to do with dark theme. Ah well
Thirdly if a group of runners all suddenly had the same symptoms I’d be looking for common factors
Which is kinda what I'm trying to pull at. Because...
@Cougar if you genuinely believe you can help resolve the phone logout issue by quizzing those of us who are experiencing it, then I'm willing to engage. I would mention that in my case, I didn't just say "it's ****ed, fix it". I tried to list more of the how and when, phone and OS details and what I had done to try to resolve it locally. Quite a few of the things you later suggested. I also did this in an (as yet) unanswered mail to tech to report it.
... I'm not trying to fix it. I don't have the means to do so. I'm trying to extract information that's useful beyond "it doesn't work" so that the people who can fix it have a fighting chance of doing so. If it started being symptomatic at the same time for everyone, that's useful feedback because the STW devs will (or at least, should) know what they changed at that time. If the users are all using a particular plugin then again that's a common denominator. If they all are (or aren't) ticking 'remember me;' if they all are (or aren't) closing the browser after their session; if they all are (or aren't) accessing the site via a stored bookmark... do you not see where I'm coming from here?
I take Cougar's point but from a Users perspective, nothing has been changed at the client end (as far as they know), there's been an update at the server/service end and things have gone pear shaped. Leap to your own conclusion. I do recognise, Users that sometimes say 'I've not done anything' have been fiddling about and just don't admit or recall it (or there could be other silent updates they're not aware of)...
It doesn't have to be a "fault" at either end in isolation. I used to have a bookmark for STW with an argument which took me to the forum index if I was logged in or to the login page if I wasn't. Something was changed serverside which introduced a bug that, when using my link (which I'd also recommended to others), if you were already logged in then the redirection changed the Persistent ("remember me") cookie into a Session cookie.
For the purposes of cookies, Chrome handles (or at least, handled, I don't know about now) the concept of sessions somewhat strangely so in using my link (or, perversely, NOT ticking "remember me" on the login page) and almost never closing the browser kept me logged-in in perpetuity, whereas the browser honouring the Persistent cookie would have meant I'd have to log back in every 14 days (the WordPress default).
If as a developer, if you cannot replicate that bug because all you're getting by way of feedback is "it [does|doesn't] work for me" then how in the hell can you be expected to fix it?
Pre-migration, if the cookie wasn't set then you weren't logged in, it was that simple. If you had anything installed which messed with about cookies then it could potentially be causing problems. It took weeks of to-ing and fro-ing, comparing notes with... I think Scotroutes? and maybe other users too, in order for me to spot that bug.
Post-migration I don't know, I haven't looked at it beyond noting that the cookies now appear to be of Wordpress origin rather than Singletrack. Maybe that's the change which has caused some clients to bork; maybe there's been a client security update which regards WP cookies as "third party" and rejects them; maybe a security update to the server has increased minimum security level requirements on the client; maybe some sort of ad blocker has received a list update which has ****ed it; maybe it's something else entirely; I have no idea, these are all just wild guesses.
If an issue suddenly appears which affects some but not all users, some but not all of whom have all their clients affected, it's impossible to point the finger in one place. We've probably got some sort of compatibility issue, either by accident or by design. If Client Environment A works and Client Environment B doesn't then - even if the cause is ultimately server-related - something has to be different between those two environments. There has to be, even if it's something as innocuous as one user manually typing in STW's URL and another using a saved bookmark.
Only thing that has changed for me is this new site. I only got logged out when the new site appeared prior to that I was never logged out.
Every other site I visit via mobile does not log me out continually. I am never logged out on laptop just mobile device Samsung s23 on chrome
so for me the issue is with stw
I am never logged out on laptop just mobile device Samsung s23 on chrome
so for me the issue is with stw
Do you want to have a think about that and try again?
Maybe try some of the troubleshooting steps I've already typed out twice now? What happens when using a different browser on your phone?
Bugger! I'm out of puff. Just got back from walking LeJog, bought a new Rediffussion TV (colour AND remote control) aaand changed my pants.
No luck though. Still getting chucked out 🫤
Every other site I visit via mobile does not log me out continually. I am never logged out on laptop just mobile device Samsung s23 on chrome
That might be handy as that suggests it’s an issue with your phone and browser.
Fix the formatting on mobile - please. It used to be poor but now it’s extremely poor as the banner ad at the top seems to make the page massively wide except most of it is just blank space. Trouble is that when scrolling it keeps going sideways as well as up and down and it’s very annoying.
So do contact samsung or Google?
Why does no other site continually log me out why did it only start after new and improved update 🙉
Its always user error.
You know that point up there^ about Responsive Design and pre launch testing...
Nah, CBA to read the whole thread each time I post in here. Was it useful?
Bugger it, I’ll go and have a look as I’m curious now!
EDIT - Ah, I see it now. Also, hitting the edit button was a mistake. Jesus, it’s all over the shop.
Why does no other site continually log me out why did it only start after new and improved update
I don’t know but I get logged out of Whoistheumpire.com on my ipad but no my iPhone. However, not on here I doubt Apple will be of much use on why that is.
Fix the formatting on mobile - please. It used to be poor but now it’s extremely poor as the banner ad at the top seems to make the page massively wide except most of it is just blank space. Trouble is that when scrolling it keeps going sideways as well as up and down and it’s very annoying.
Device and browser?
It’s difficult to test on every users devices.
Device and browser?
It’s difficult to test on every users devices.
One of the standard mainstream ones. 👍😉
Every other site I visit via mobile does not log me out continually. I am never logged out on laptop just mobile device Samsung s23 on chrome
That might be handy as that suggests it’s an issue with your phone and browser.
Doesn’t explain why the same thing started at the same time on my iPhone.
Do you want to have a think about that and try again?
Nice. Will definitely encourage engagement and cooperation.
Maybe try some of the troubleshooting steps I've already typed out twice now?
I can't see two specific lists. I will describe what's happened to me, if you think I've missed anything relevant then ask: On or around 27th June I started getting logged out on my phone. Only on my phone. It's not happening on my PC or Chromebook. Pixel 7a, Google browser, no plugins. Nothing changed on the phone, no new apps etc. I get logged out immediately if I close the browser page. If I visit another site, reload STW - I'm logged out. I navigate to STW via the singletrackworld.com/forum/recent link. Usually via the list of frequently visited sites on the Google browser home page. I always check the "remember me" box. This is not happening on any other sites where I am logged in, including other forums. If I don't close the browser, but just leave my phone with it loaded, it logs me out after a time delay. I'm not sure exactly how long this is, but probably in the region of 30 minutes. I have tried clearing browsing history, cookies, cache. It happens over 5g and WiFi.
I don't know if that helps, if I've missed anything you think might help, I am happy to try to answer it.
You know that point up there^ about Responsive Design and pre launch testing...
Nah, CBA to read the whole thread each time I post in here. Was it useful?
Bugger it, I’ll go and have a look as I’m curious now!
EDIT - Ah, I see it now. Also, hitting the edit button was a mistake. Jesus, it’s all over the shop.
@oceanskipper Sorry, wasn't meant for you specifically. More a recent example of something that worked before a release and was bolleauxed immediately after with zero intervention from those pesky Users... Not trying to score points, just for clarity 🙃
Not trying to score points, just for clarity 🙃
Never even crossed my mind. 🙂 All good. 👍