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Posted by: Cougar

Posted by: Viktor Balzac

Its not my wi-fi, I test it regularly, and every other website works fine, including other forums, or is it fori

"Forums" is correct.

I wasn't suggesting that it was your Wi-Fi at fault, I was saying that your Wi-Fi performance and your Internet connection speed are unrelated metrics.  Your end-to-end connection is only as fast as the slowest point, you could have a 100Gbps FTTP connection and performance would still be garbage if your client device was connected to the router with two tin cans and a bit of wet string.

 

I know it's forums, that was a joke. I also know how to check my wi-fi performance, that's why I know the issue isn't my wifi, my office wifi or my 5g connection.

 


 
Posted : 02/07/2025 5:32 pm
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That’s my mistake. It started yesterday evening. I will clean it up shortly. 

Any news on the logging out issue on Android @Mark? It seems to be around 10 mins, 15 max from the last click, scroll or page refresh before it logs you out. Or instantly if you navigate away from STW.

Edit to say, Please ignore this 'til tomorrow or whenever during working hours. That's normal working hours, not yours!


 
Posted : 02/07/2025 8:04 pm
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Posted by: Viktor Balzac

I know it's forums, that was a joke.

 

Isn't the plural "Fora" forum being a latin word?

 


 
Posted : 02/07/2025 8:41 pm
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Posted by: tjagain

Isn't the plural "Fora" forum being a latin word?

The Latin word forum means a public meeting place like a town square.  The English word taken from the Latin means any medium for an exchange of views.  Fora would be correct for the former, forums for the latter.

In any case, I ran it through Ngram covering a couple of hundred years (it only has data up to 2022). "Forums" is what's in common usage by a long way, whether it's correct or not:

image.png

 

 


 
Posted : 02/07/2025 9:54 pm
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(If you care to use Ngram to look at American English, usage of "forums" sizeably overtook "fora" much earlier, like 1910.  So one could argue perhaps that it's a creeping Americanism...)


 
Posted : 02/07/2025 9:59 pm
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It doesnt matter if its the common usage or an americanism - its just wrong! 🙄 🤣 
I bet you think the singular of dice is dice as well


 
Posted : 02/07/2025 10:40 pm
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Posted by: tjagain

I bet you think the singular of dice is dice as well

I'm a gamer, give me some credit.


 
Posted : 02/07/2025 11:49 pm
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Posted by: blokeuptheroad

That’s my mistake. It started yesterday evening. I will clean it up shortly. 

Any news on the logging out issue on Android @Mark? It seems to be around 10 mins, 15 max from the last click, scroll or page refresh before it logs you out. Or instantly if you navigate away from STW.

Edit to say, Please ignore this 'til tomorrow or whenever during working hours. That's normal working hours, not yours!

 

Anyway back on topic. Is there a fix planned for this or is it the new normal?

 

 


 
Posted : 03/07/2025 6:29 am
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Seriously mate, what sort of response do you expect from that sort of question?  "Yeah, we broke it intentionally just to irritate you, suck it up"?

The forum is in a state of flux at the moment. Things change daily.  Any issues reported will be logged into their tracking system, prioritised and picked up by / assigned to the 1.5 developers they employ in due course.  Back when I had visibility of this stuff, the dev "to do" list wasn't the next couple of days, it was months, and things constantly shift around as more important problems suddenly appear which need to be dealt with urgently.  And that was before a major upgrade had just taken place.  If STW's development roadmap isn't well into 2026 by now I would be surprised.

Mark said a few posts back that they're essentially under a DDoS attack, potentially from A.I. bots scraping the site, and  they are working with their expensive VIP support service to get to the bottom of this and mitigate it.  Would you rather he dropped everything and focused instead on investigating why a couple of people are getting logged out of their phones occasionally (which may well have the same root cause) and then spend half an hour on the forum patting you on the head going "there there, we're sure it'll be fine" rather than actually working on fixing problems?

Yes, it's a bit lumpy at the moment.  Truth be told, it's been a bit lumpy for years.  Yes, communication could be better and that's hardly news either.  But you cannot deny that change is happening and mostly for the better.  Two steps forward and one step back is still a net step forward.

Patience, Glasshopper.


 
Posted : 03/07/2025 9:29 pm
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Sorry I thought this thread was for posting issues with site.

Posted by: Cougar

Yes, communication could be better

Yes it could, doesn't take much to post up what where they are with things. 

Posted by: Cougar

But you cannot deny that change is happening and mostly for the better.

 

Is it for the better? I've not noticed anything better the site is unreadable on mobile constantly playing whack an ad to close them down. Its not just a couple of people tho is it. The current beige font in dark mode makes it almost unreadable for me. 

 

Currently pondering my membership, giving I'm currently seeing the ads when I'm paying to not see them and its a struggle to remove. looks like I'll just go full adblocker then and save some money

 

 

 

 

 

 

 


 
Posted : 03/07/2025 10:05 pm
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Posted by: bruneep

Sorry I thought this thread was for posting issues with site.

Yes it is, but you're mostly repeating what's already been said.

Posted by: bruneep

Yes it could, doesn't take much to post up what where they are with things. 

It takes time away from fixing things and again is mostly repeating what's already been said.

Posted by: bruneep

Is it for the better? I've not noticed anything better the site is unreadable on mobile constantly playing whack an ad to close them down. Its not just a couple of people tho is it. The current beige font in dark mode makes it almost unreadable for me. 

Is it for the worse?  As a random example, the editor's the best it's been in years, you can copy and paste images directly into it (as a full member) and you don't get spurious HTML markup if you look at it wrong.  The long-standing white-text-on-white-background issue on modal dialogue boxes such as 'insert link' has been fixed and now it (FINALLY!) defaults to opening new sites in a new tab.

I haven't been logged out in months.  I haven't seen an advert in months.  Your "whack-an-ad" complaint has already been responded to on this very page by Mark who admitted he'd made a mistake and said he was fixing it, there's little impetus for them to "post up what where they are with things" if you're not going to read it.  The font in dark mode for me is perfectly fine.

Granted, I rarely use the mobile site and I don't have any iDevices so your experiences may be different from mine because of this, I have no idea.

Posted by: bruneep

looks like I'll just go full adblocker then and save some money

I see little moral compunction in ad-blocking a site on which my membership means I shouldn't be served ads.  


 
Posted : 03/07/2025 10:36 pm
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Dark mode text example:

image.png

(Handily posted into the editor via Windows copy & paste)


 
Posted : 03/07/2025 10:44 pm
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dark mode is unreadable for me.  Thats more a preference thing than anything else I guess or maybe browser related?  Just not enough contrast

 

I do have brightness and contrast turned down on my monitor tho so light mode is fine


 
Posted : 03/07/2025 10:46 pm
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Does native text look different from my C&P above?  


 
Posted : 03/07/2025 11:34 pm
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Posted by: Cougar

Does native text look different from my C&P above?  

You C&P makes the characters look slightly less sharp, but the colours are accurate enough.

FWIW, I use dark mode all the time and it's OK for me (phone or PC screen). 

 


 
Posted : 03/07/2025 11:37 pm
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Well, an image of text is always going to be slightly off.  I meant in terms of contrast.  Bruneep was suggesting that the choice of font colour rendered the forum unreadable, I wondered whether we were seeing the same view.

 


 
Posted : 03/07/2025 11:50 pm
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Posted by: Cougar

Does native text look different from my C&P above?  

 

Yes - you have more contrast than I saw I think.  Its larger as well

 


 
Posted : 04/07/2025 12:43 am
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Posted by: tjagain

I do have brightness and contrast turned down on my monitor tho so light mode is fine

Not surprising it's unreadable then 😂!

The image is a reasonable representation of what I see on android. My phone is set on auto brightness and is perfectly readable. The colour is perhaps a little duller than some dark modes but not that dissimilar to the phones keyboard.

Screenshot_20250704-080621.png


 
Posted : 04/07/2025 8:08 am
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The logout issue. How are your phones doing for available resources? Sounds like the sort of behaviour you see when memory is short and the browser has to dump tabs when they are inactive (along with their cookies). Any cookie blockers or anti add plugins installed?

Again android here and rarely logged out (weeks/months between).


 
Posted : 04/07/2025 8:11 am
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Posted by: nixie

The logout issue. How are your phones doing for available resources? Sounds like the sort of behaviour you see when memory is short and the browser has to dump tabs when they are inactive (along with their cookies). Any cookie blockers or anti add plugins installed?

Again android here and rarely logged out (weeks/months between).

No idea how to check available resources, other than basic memory. 49 GB used out of 128GB available apparently. I don't make heavy demands on my phone. I don't play games or run loads of apps concurrently, I close browser tabs I'm not using. The phone doesn't "dump tabs" they are still there, just logged out and only on STW. No cookie or add blocker plugins. 

 


 
Posted : 04/07/2025 8:42 am
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That sounds like storage rather than RAM.

Dump tabs is a bad choice of words. Dump memory associated with a tab would be better. It's a common strategy, release the resources associated with a tab but leave it there to be reloaded if the user comes back. TBH cookies are one of the things that should be kept to allow that resumption.


 
Posted : 04/07/2025 9:02 am
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If 'the log out issue' is the having to log back in at each session issue then for me, it's over multiple devices (albeit all Android) and (afaik) nothing has been changed at my end. This started happening every time just after the latest changes so about a week ago?

Everyone knows there's a long list of stuff to do and people are working hard to do it. It'd just be 'nice' if we could avoid breaking the stuff that actually works during each update...


 
Posted : 04/07/2025 9:10 am
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@boblo do you have your username and password remembered by the browser? One thing I have noticed on mine when I am logged out is that the remember me check box on the login form is not ticked. So if your browser is auto populating credentials (like mine will) and you just hit login then it won't remember you across sessions as you didn't ask it too. It's a reflex just to hit login without really looking at the form.


 
Posted : 04/07/2025 9:23 am
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why a couple of people are getting logged out of their phones occasionally

It's neither a couple of us, nor is it occasional. I have to log in every single time I visit the forum, even if it's only minutes since my last. I accept it may not be what you intended, but comments like that come across as a little sneering. I read "it's not happening to me so STFU" between the lines.

I now effectively can't browse the site on my phone, which was my preferred method. This happed after a recent site update. As I'm paying for a service I can't properly access, I think asking when it might be resolved is reasonable. 


 
Posted : 04/07/2025 9:37 am
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Posted by: nixie

@boblo do you have your username and password remembered by the browser? One thing I have noticed on mine when I am logged out is that the remember me check box on the login form is not ticked. So if your browser is auto populating credentials (like mine will) and you just hit login then it won't remember you across sessions as you didn't ask it too. It's a reflex just to hit login without really looking at the form.

That's one of the oddities. Yes to the browser question. I also check the 'remember me' box each time I have to log in. From there, you'd expect your details to be persistent and be served up each time you go back to the log in page. Not so, always full of nulls. Then each time I close the browser session and then return later via 'singletrackworld.com/forum/recent', I need to log in again and manually populate the page.

I've always accessed the forum via that URL and always been served up the most recent unread post first in bold. Those not in bold are read (or served during a previous visit). This behaviour changed about a week ago with zero intervention from me.

 


 
Posted : 04/07/2025 9:48 am
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@boblo Exactly my experience and also since about a week ago.


 
Posted : 04/07/2025 10:02 am
 Drac
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Posted by: boblo

I've always accessed the forum via that URL and always been served up the most recent unread post first in bold.

Don’t know if it would make any difference, maybe delete that shortcut and use a new one. It may force your browser to save a new cookie. 


 
Posted : 04/07/2025 10:14 am
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@drac Now tried that ta, dint work.

Deleted shortcut and search history. New search via Google: singletrack forum, latest posts and then still need to log in manually then select forum/latest.


 
Posted : 04/07/2025 11:05 am
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There are two landing pages - one that takes you to just a list of forums and one that takes you to the overview page

I was having the same issue with getting to the page that was just a list of the forums because thats where my bookmark took me.  I changed my bookmark to this page.  I am not getting logged out tho

https://singletrackworld.com/forum/recent


 
Posted : 04/07/2025 11:15 am
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Posted by: tjagain

There are two landing pages - one that takes you to just a list of forums and one that takes you to the overview page

I was having the same issue with getting to the page that was just a list of the forums because thats where my bookmark took me.  I changed my bookmark to this page.  I am not getting logged out tho

https://singletrackworld.com/forum/recent

 

That's the one I use TJ, I still get logged out every time.

 


 
Posted : 04/07/2025 11:31 am
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Posted by: blokeuptheroad

Posted by: tjagain

There are two landing pages - one that takes you to just a list of forums and one that takes you to the overview page

I was having the same issue with getting to the page that was just a list of the forums because thats where my bookmark took me.  I changed my bookmark to this page.  I am not getting logged out tho

https://singletrackworld.com/forum/recent

 

That's the one I use TJ, I still get logged out every time.

 

Moi aussi...

 


 
Posted : 04/07/2025 11:34 am
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Posted by: blokeuptheroad

It's neither a couple of us, nor is it occasional. I have to log in every single time I visit the forum, even if it's only minutes since my last. I accept it may not be what you intended, but comments like that come across as a little sneering. I read "it's not happening to me so STFU" between the lines.

You can infer what you like, but that's not what I was saying.

The point was, it's happening to some people but not others.  For some people it's problematic one one device but not another.  So even if the root cause is something which has changed on the site, there has to be something different at the client end between those who are affected and those who aren't otherwise it would be affecting everyone.

The developers don't have access to your devices, so unless they can replicate the issue the chances of them being able to fix it are slim.  Which browser are you using?  Is it up to date?  What device?  What OS?  Dark or light theme?  Do you have any browser extensions installed?  Have you tried it in incognito mode?  Do you have "remember me" ticked (and have you tried it without ticking that box?)  What's your workflow look like, do you usually close tabs or leave them open?  Do you use one tab or multiple ones? How often to you restart the browser completely?  How often do you reboot your device?  Answers to questions like these will probably be more instrumental in getting the issue resolved than "it doesn't work 100% after a complete overhaul so I'm cancelling my subscription."


 
Posted : 04/07/2025 11:44 am
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Answers to questions like these will probably be more instrumental in getting the issue resolved than "it doesn't work 100% after a complete overhaul so I'm cancelling my subscription.

Who TF has said that?  Certainly not me, nor anyone else currently experiencing this that I can see? I have politely answered most of those questions either in the last couple of pages of this thread (that's what it's for right), or in my email to tech to report it. I am willing to answer others they may have if I get an answer.  Honestly, you come do come across as a little condescending and confrontational towards anyone reporting issues sometimes.  Not to mention a tendency to put words in people mouths. 


 
Posted : 04/07/2025 11:57 am
 Drac
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Cheers @Boblo sorry to hear it didn’t work. It’s a very odd bug as seems to only certain accounts and not necessarily the same OS, browser or hardware. 


 
Posted : 04/07/2025 12:17 pm
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Posted by: blokeuptheroad

Who TF has said that?  Certainly not me, nor anyone else currently experiencing this that I can see?

Ohhh I think that's aimed at me. 😂

 

Posted by: bruneep

Currently pondering my membership, giving I'm currently seeing the ads when I'm paying to not see them and its a struggle to remove. looks like I'll just go full adblocker then and save some money

 

If it is..aimed at me  he's totally mis quoted me. 😘

 


 
Posted : 04/07/2025 12:25 pm
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Posted by: blokeuptheroad

Who TF has said that?  Certainly not me, nor anyone else currently experiencing this that I can see?

 

 

Ohhh I think that's aimed at me. 😂

It wasn't specifically aimed at anyone.  But there's been plenty of people both on this thread and over the years who have threatened as much.  Or the other side of the same Othello counter, "well, I would subscribe, but..."

You wouldn't take a car to a garage and go "it doesn't work" with no further information, so why is a forum any different?  I worked in or adjacent to support for years remember, long before Googling for an answer (or even having a connection to the Web at all) was a thing.  The only ways to fix something are a) prior knowledge - ie, I've seen this particular issue before and already know the answer - b) having sufficient understanding of the technologies involved to be able to extrapolate a possible/probable solution, or c) being able to replicate the issue on the bench so that I can start actual troubleshooting.  Beyond that you're into the realms of guesswork and whilst most customers weren't technical - and that's absolutely fine, if they were then they probably wouldn't have needed to call me - some were just wilfully obtuse.

And as I've said countless times now, I get it, I do, it's frustrating.  But you need to grasp the nettle that STW isn't Future Publishing.  It's a small team (is staffing into single figures now?) who are trying their damnedest to provide a service to the community whilst paying a few salaries and keeping the lights on.  I'm sure they'd like nothing better than to be able to hire a permanent PR / Social Media bod whose sole job would be to provide a constant media stream of communication to the current and future userbase but that's just not viable.  I'd do it for free but a) it would probably require me to relocate to Tod because even as a remote Moderator there was still a degree of separation in part by design due to GRC concerns, and b) my direct writing style might not be exactly what either STW or its users would desire in an official capacity. 😁

(Semi-joking aside, I know I can be blunt and for that I can only apologise.  But I have a low patience threshold for nonsense and often forget (or simply can't be bothered) to disclaim or sugar-coat everything I write.  I feel myself channelling my inner Billy Connolly here, "'**** off,' he hinted."  Perhaps mentally apply a smiley to the end of my paragraphs if it helps with inferring tone; I rarely actually mean to be mean, and I don't have the memory to bear grudges except in exceptional circumstances.)


 
Posted : 04/07/2025 3:23 pm
 DrJ
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Posted by: Cougar

The developers don't have access to your devices, [...]  Answers to questions like these [...]

Thank heavens I don't debug code for a living any more, but if I did, I think I'd be looking at the strange phenomenon that the log-out bug affects ALL a user's devices, and that might be more diagnostic than the details of one device.

Or then again, it may not 🙂


 
Posted : 04/07/2025 3:48 pm
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Posted by: DrJ

Thank heavens I don't debug code for a living any more, but if I did, I think I'd be looking at the strange phenomenon that the log-out bug affects ALL a user's devices, and that might be more diagnostic than the details of one device.

 

No it doesn't, see my post above:

Posted by: richmars

To try and help with the logging out problem, only happens with Android and Edge. Android and Chrome ok (which is a little bit odd), ok on several Windows PC and Edge.

 


 
Posted : 04/07/2025 4:16 pm
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I have no idea what just changed, but after a morning of 'nope, code says forum is not working' I now have pages which for the first time in weeks display properly, have (lots of) adverts displaying properly in line, it loaded quickly, and perhaps (nervous pause as he goes to hit 'Add Reply', posts as well?


 
Posted : 04/07/2025 4:19 pm
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Well, it posted this time. 🤓 

(took 16seconds, but it worked).

Seems better than it has been since December?


 
Posted : 04/07/2025 4:20 pm
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Posted by: DrJ

Thank heavens I don't debug code for a living any more, but if I did, I think I'd be looking at the strange phenomenon that the log-out bug affects ALL a user's devices, and that might be more diagnostic than the details of one device.

 

That being the case whilst other users are wholly unaffected, the common denominator here would not, could not be the server in isolation.  It's a LAN issue, a workflow issue, or a "something you've routinely installed on all your devices or is synchronised between them" issue.  Maybe even an in-flight issue, do you get the same symptoms on a phone when using home Wi-Fi, public Wi-Fi, regular mobile xG data?

NB: that's not saying "it's your fault" but rather, it would suggest that there's a compatibility issue somewhere.  Some component of the website doesn't like some component of your loadout, or vice versa.

Now, has anyone got a hammer?  I've got this jelly I'd like to nail to a wall.


 
Posted : 04/07/2025 4:33 pm
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Also, that posted in about 3 seconds.  Seems rebooting Singapore may have helped.


 
Posted : 04/07/2025 4:37 pm
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This is why I described it as 'IT witchcraft'... 🫤


 
Posted : 04/07/2025 4:37 pm
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Posted by: Cougar

Also, that posted in about 3 seconds.  Seems rebooting Singapore may have helped.

That'll piss the Singaporeans off if they weren't expecting it... 🙃

 


 
Posted : 04/07/2025 4:38 pm
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Posted by: boblo

This is why I described it as 'IT witchcraft'... 🫤

I can confidently confirm that hardware repairs quite often require a blood sacrifice.

 


 
Posted : 04/07/2025 4:49 pm
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