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Because they want to.
Any manufacturers warranty is on top of your legal rights - ie extra to them and is a goodwill measure.
they can ask you to bear the cost of returns for example or make all sorts of hoops for you to jump thru.
So if I bend my frame the manufacturer should replace it for free?Under the sale of goods act after something is six months old it is up to you to show it was a manufacturing fault.
that is why I said "with a metallurgist’s report"
How a bent piece that does not manifest itself until the bike is a year old can be a manufacturing fault is a mystery to me
Having read your input on here for quite a while all I can say is I think probably a lot of things are a mystery to you but it doesn't stop you trying to sound like an expert.
can you explain why this part would mysteriously bend after a period of use?
Maybe the OP rode past this bloke:
[img] http://www.jpost.com/HttpHandlers/ShowImage.ashx?ID=8890 [/img]
The frame did not cost over £2k. It cost £1250 plus a shock. Cheaper then many frames.
Even at full price with a shock it is still sub £2k
So why do bike manufacturers offer 1, 2 3+ warranties?
1. For weak welds which might take time to manifest themselves
2. Because its sounds good in their marketing literature
But if you tried to claim a bent chain stay under warrenty, I bet they too would tell you where to go.
You buy a supercar (SW seems to like Aston Martins), drive it for a year look after it but one day you notice a dent in a side panel. When you take it to the dealer do you expect that it will be repaired free of charge? Course not, so why should bike manufacturers be any different?
The ONLY way that a strut could bend like that is if there has been some sort of latent fault within it and whilst it managed to last about a year before the fault manifested itself
I'd say totally the opposite is probably true.
A latent fault would most likely fail in the direction in which the force is applied to it. It would also most likely crack but this strut hasn't cracked, it has bent and in a horizontal plane at 90 degrees to the main forces are applied in it's use.
There are 3 most likely causes - it left the factory bent, it got bent in transit to the customer or it got bent during the time of ownership. The fact that it didn't show any symptoms during the 1st year of ownership would suggest the latter.
[i] The ONLY way that a strut could bend like that is if there has been some sort of latent fault within it[/i]
Eh, what about if someone stood on it while it was laid on the ground?
Eh, what about if someone stood on it while it was laid on the ground?
If you read back along the previous 4 pages, the OP is adamant this didn't happen.
Although as I pointed out in an earlier post, I bent my road bike without knowing about it. Bends, dents, dings, scratches all happen when using a mountain bike, whether or not you're aware of it at the time it actually happens...
I do like how the price of this frame is getting infalted by the day, it was up to £2.5k being spent at one point.
Irrespective of price, if it gets bent at some point after it was built up and it takes the owner some time (not determining the time frame here) to notice the affects of said bend in said section of frame it's very much like ianv's analogy.
And I actually agree with TJ, granted the process was a little protracted, the communication could've been better, but a solution has been found where a new back end was made availabel for a very reasonable price.
On another note, I thrashed my Helius CC to the radmaxgnar at the weeked on a tour de force le Peaks and it was ace (didn't bend), bar a bit of chain suck.
Should I contact Raceface to give me some new rings as they didn't do that a few months ago in the dry but appear to do so now, don't know how it happened mind 😉
The brake rub may not have manifested itself prior to the first year for 3 reasons.
1) It didnt exist before i.e. damage caused after purchase
2) OP hadnt noticed it due to lack of use.
3) Fault had caused gradual wear elsewhere which then manifested itself after a time.
Im pretty sure it would be easy to write off most frames without leaving any telltale marks, should you want to do so. So its not beyond the bounds of belief that something could have happened to the bike whilst the OP was not around.
Im sure we've all knocked something over, dusted it off and quickly checked for no damage and replaced it.
Perhaps someone else did similar?
[i]If you read back along the previous 4 pages, the OP is adamant this didn't happen.[/i]
I did, and had already asked how he was certain no one could have damaged it - no answer. I mean, everybody leaves their bikes unattended at some point, don't they?
Hora talking utter b0ll0cks again...
IanV - not sure I agree with you entirely on your 'supercar' analogy. A dent in a panel would be like a scratch on a frame. You wouldn't take it back demanding a new car regardless of whether you'd done it or not. A bent stay is structural, like a bent suspension component on a car. Something initially out of line that with time has worsened to the point of causing an issue.
To me, if a frame is out of warrenty and has an issue then I'd be miffed, aim for a compromise and be happy. Delays in customer service at whatever end are a different matter altogether.
Don't get me started.
[url= http://singletrackworld.com/forum/topic/im-sure-my-shock-pivot-shouldnt-look-like-thisnor-should-my-stanchions/page/2#post-2921831 ]See my thread here[/url]
Frame away 8 weeks before any costings received (over Eurobike to be fair so no-one around). Have been back and forward now several times and I'm STILL not clear what is included for the 2 prices I've been quoted. I'm a bit of a fanboi - 3 Nics, well, 2.5 - but we still haven't agreed a spec of work and there is no end in sight. If this was my only bike I'd be raging. As it is I don't need the bike but if you were gagging to get it back you'd be sorely disappointed. They seem to be stop start - I'll get furious activity and a few emails followed by radio silence for days/weeks. Not sure what to make of it. Would I buy another? Maybe but I'd think hard next time.
Darren, it might actually be better to reply to me rather than posting on here?
I didn't get a reply to my mail of 5 Oct until 10 November and am waiting on a response from you now.
TBH dazzling a slightly different direction on issue but common ground on communication.
I was worried about lengthy delay (I.e I'd have to buy an new frame and fork) however in the end my forks were turned around in a day (new rebound and new moco unit) and the frame (2hours). At least a fast and decisive answer should be forthcoming. Bike companies should always have phone and email complaints covered.
Flange by name? Apt.
This reads alot like
'I don't really understand how I damaged my bike, so it must be the manufacturers fault'
Its not a great situation, but I can't see they owe you anything.