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My ride was curtailed today by ratchet ring failure, resulting on the bike becoming a scooter, and a phonecall home to ask my not amused wife to come and collect me. The hub is a Sun Ringle SRX, which I thought was playing up the other day as the pawls sounded noisy. It has only done 500 or so miles, but was bought 1 year and 7 weeks ago in November 2019, so sadly the retailer is likely to wash their hands.
A few miles walk/scoot in the snow was annoying.
Realising I'd subsequently lost my Specialised EMT tool form the bottle cage mount was annoying.
Walking back along my route to look for it was annoying.
Finding it was not a satisfying as it should have been, as my prime motivation for retracing my steps was that I was BOUND to find it - black/silver tool on snow.
Stripping down the wheel was not what I wanted to do, and removing the tyre and dealing with the sealant in sub zero temperatures was messy, cold and annoying.
I am lucky enough to have another wheel to use in the meantime, but a ratchet ring slipping! WTF? I can actually turn it in the hubshell with a screwdriver. I have never known that in all the time I've been biking. My anticipation is that the retailer will say "No" to a warranty replacement, and I'll need to source another rear wheel.
Thanks for reading. It has been theraputic...
500miles is a pathetic amount of time, contact the retailer first, then the manufacturer, IMO thats grounds for replacement.
Worth speaking to retailer and distributor, nothing to lose apart from a bit of time.
I agree. The retailer won't, the distributor wont. It is the inevitable hassle.
This wasn't a temperature related issue - as happens time and time again in cold conditions?
Usual method for fixing is to piss on the affected freehub which warms it up.
Don't Hayes products (including Sun Ringle) have a two year warranty?
Brant, it isn't sticky pawls. The ratchet ring that screws into the hub shell is spinning in the hub shell. The pawls engage and instead of the ratchet ring transferring the torque to the hub>spokes>rim>tyre>ground, the ring spins in the shell. It has puked all the alloy thread from the hub body into the freehub.
It was cold, and I thought at first I was wheel spinning, but the overall sensation was wrong. Then I thought sticky pawls, but disassembly has revealed the issue.
Mud is right, 2 year warranty if you're the original owner. Go to the retailer and get a new one then sell it and get a more reliable hub.
18degrees being the optimal riding temp right?!
I thought of you again this summer as I rode up "Ricks Roost" in similar heat to that one day.. way, way back!
I had the same issue with the engagement ring in my hub. One loud crack then the sensation of it slowly slipping when pedaling.
Found it difficult to post my wheel back to the bike for warranty. Been 6 months since the problem began, back using my old wheel at the moment.
If it wasn't for the travel restrictions I would of had a day out and dropped it off myself.
@Bearback 14 degC Jonny! 18 is getting too hot. I am flattered you are thinking of me. I hope you guys are all safe and well and able to weather the current storm.
@retrorick was yours a SunRingle too?
@mudeverywhere & @greeny30 Thanks. Yes, after a lot of searching it does look like a 2 year warranty, it just looks like they don't make SRX hubs anymore.
retrorick was yours a SunRingle too?
No, begins with S tho and has a r at the end. 🤔
These are now on their way back to Wiggle. Closer inspection seems to show that the hub shell itself has deformed around the ratchet ring. It is has essentially got an eccentric deformation. The hub is a straight pull hub without a lot of excess material around the shell where the ring screws in. I am wondering if the shell was deformed by tension from the spokes or from forces acting on the ratchet ring?
On a traditional flange hub there is more material that extends out further and will give significantly more stiffness I would assume...
I've had this happen with a Spank hub. They didn't want to know. I think some of their hubs, and a few Stans, are the same as some Sun Ringle ones. I'd avoid all of them like the plague - being stuck in the middle of a mountain range miles from a road and unable to pedal because of a spectacularly shoddy part is unacceptable.
Most things you can bodge to get to you home but not a failed ratchet ring. And you can't even repair them in most hubs these days.
500 miles? Luxurious. We got 2 months/200 miles out of the pile shite that is a Raceface Aefect wheel.
Raceface didn't want to know, thankfully CRC honoured the warranty anyway.
Even better - you can't buy replacement parts for Aefect hubs.
I'm never buying RF again.
The only trailside bodges I can think of are ziptying the cassette to the spokes, ramming sticks into the cassette through the spokes, or both.
Happens occasionally to most hubs. Unless it’s really ancient we would swap it out no questions asked when returned to us. But obviously I’m sure someone will be along to slag us off for not supporting our customers, when we actually do look after genuine warranty cases every time.
Actually our biggest warranty issue in 2020.... another brand of rims and not a superstar product.
Neil SuperstarComponents
I do think that this seems to be more likely on a straight pull hub as there is less material there to provide stiffness.