[Closed] Halfords/Boardman Warranty Experiences

Sounds like lack of maintenance may be the problem here. i'd say buy a better hub / wheel as it probably isn't warrantable.

Not a boardman but I bought a used Carrera and the freehub failed. Obviously no warranty but I walked in and said "this is broke, can I get the parts", they said "Hmm, backordered- have a wheel" and just pulled one out of a display bike and handed it over. Still the best unwarranty service I've ever had, ymmv.

Sounds like lack of maintenance may be the problem here

This is not disputed 😀

Worth a try but make sure you mention the river crossing while you are there.

Doesn't sound like an at all valid warranty claim, bearings are likely a wear and tear item and especially in this case sound like they've had a lot of "wear".

Whether they might help you out with a free replacement freehub or cheap replacement is another matter.

a few river submersions

rusty water coming out of it

I see a possible link between the former and the latter.

I think you know the right thing to do.  You’ve bought a bike with that type of wheel on it whether you were aware or not.  You’ve completed river crossings on a bike and haven’t relubricated it or checked it.  It’s not a a warranty job - to present it that way is disingenuous at best.

Be honest.

It's not my bike, I've just been notified that 'something doesn't sound right' on it, and then found out what.

Perhaps the thread title could have been worded better, but I'm simply enquiring as to what other people's experience of Halfords is when something of this nature has occurred.  There are plenty of threads about companies who do more than the terms of their warranties oblige them to.

How you've managed to infer that I intend to try and deceive them is beyond me.  All I'm asking is - these are the circumstances, what are they likely to say? - because it's a lot easier to ask for others experience on here than it is to make a four hour round trip to ask the chap in Halfords - these are the circumstances, anything you can do?

I’m not inferring much to be honest.  Apologies if I’ve offended but to say the post and title are at least badly written.

Title “Halfords/Boardman Warranty Experiences.”  This kind is suggests you are trying to use the warrantee approach.

“Sounds like lack of maintenance may be the problem here. i’d say buy a better hub / wheel as it probably isn’t warrantable.”

”This is not disputed”

This to me sounds as if you are acknowledging that that the need to maintain has been ignored - you accept negligence is the cause.

It’s not a huge leap to suggest as the result of your statements above that it seems that you are looking to use the route of warranty to replace a wheel mistreated by the owner.  Doesn’t sound like fair use of a warranty to me.  I might be alone in this though...

The service you receive in-store will vary wildly. The staff aren't particularly well trained (not an insult, I used to be one of them) so it will basically boil down to whether you get lucky and get the helpful guy or not.

If you go to Boardman direct you'll be told where to go. In my experience they follow the terms of the warranty to the letter, so you'll get nothing beyond what they are contractually obliged to provide (which is very, very unlikely to include wear and tear items like bearings, particularly if they've obviously been victim to neglect).

I certainly wouldn't drive for two hours to the store on the offchance they will help you out. In fact even if you called ahead and were promised a new part, surely the cost of fuel/hassle of a four hour drive would outweigh the cost of parts you would receive?

A slight aside but halfords all the same -

I have returned two tacx turbos since Oct last year, for different reasons and it couldn't have been easier. On both occasions I said " xxx isn't working", they said "no problem, would you like another or your money back?".

Pretty good service in my view.

Have you rang them to ask?

As bearings for cup and cone are pence, I'd replace them first and see how it goes.

Not a warranty issue.  If you submerge a bike then you check and regrease the bearings after. They aren't waterproof to that extent

Phone the call centre up for advice, my mate works there he will love you! 😊

It's not my bike!  Any phone calls are for her to make 🙂

Ill take it apart and see if the surfaces are still ok for some new bearings, that's going to be easiest to start with.

So you've put the hub through some use which saw it submerged a bit and through lack of care you wonder if Halfords or Boardman should sort a "warranty issue" out? Fascinating. I think you can draw from the replies your getting where the responsibility lies. Hope your plan of stripping it down helps cure it's ills.

I see why you're asking the question - clearly not a warranty issue that Boardman / Halfords would need to meet, but you don't ask you don't get!

Personally I'd have a go at changing out the bearings myself I think - I wouldn't be cheeky enough to take it back to halfords I don't think, knowing what the bike had been through. I also wouldn't Drive all that way withthout phoning up first to see what the Halfords people thought on the phone first.

I see why you’re asking the question – clearly not a warranty issue that Boardman / Halfords would need to meet, but you don’t ask you don’t get!

Thats pretty much it, yes.  Over the years I've had things fixed or replaced by Exposure, Hope and RaceFace that's out of warranty.  Seemed reasonable to ask if Halfords are like this too.  My fault for a careless title I suppose - Halfords/Boardman Customer Service Experiences then.

Found Halfords to be 100% positive for issues within warranty period. Had rear wheel bearings replaced 10 days short of year. Mentioned that the BB felt tight in passing when I dropped it off and they replaced that as well.