As there seems to be quite a few threads on here complaining about shity service from some companys i thought i should tell you all about some great service for once.
I got a Rapha Classic jersey as a present a couple of years ago which has had a hell of a lot of use. It's a very nice top that fit's well, is well made, looks good and comes up clean no matter how muddy it gets.
It has however faded [b]very[/b] slightly across the shoulders where the sun's been on it. Not a problem as far as i was concerned. It has afterall seen a lot of use and it's in much better nick than some of my newer tops.
Well a couple of days ago i got an email from Rapha asking if my top was showing any sign of discouloration as they'd had a few back (only the black ones).
So i sent the top back on Friday (they paid for the postage) and yesterday a brand new top dropped onto the door mat.
Now that's what i call good service so a big thumbs up to the Rapha guys.
They keep repairing my fixed shorts for me, they have had loads of hammer on my daily commute and off road and I now think they are more repair than short! You pay the price, but in my experience I'm well happy with rapha. Plus I love looking like an effete fashion victim with more money than sense, so it's all good!