[Closed] Good old Superstar service....

Kettles on...

Didn't need to read this, ordered some wheels from them last night... :-/

Soooo , you haven't resolved it and yet you're already shooting them down on here for what could potentially be a technical or software system fault?

Might have been nicer to wait until you've actually made contact. I appreciate you've tried but I'm fairly sure they were not rejecting your bombardment of ....two...emails on purpose...

Anyway, good luck sorting it. I'm certain you'll get your money back.

You have tried to *phone* them, right?

.... riiiight?

[i]Tel: 0845 4758338
Opening hours: 9am-5pm Monday-Friday [/i]

talk to them?

I ordered some wheels in the sale on sat and got them on tues.

Talk to them. Dey is peeples, innit, bro?

Jesus titty ****ing christ.

Some people are so impatient!

0845 4758338

Or get on their facebook page to ask to speak to someone.

Lol do they know how to answer the phones yet....

Do us a favour? When you do get hold of someone, be polite and considerate and you might just get what you want.

Just because you own a high horse, doesn't mean you have to ride it every day eh.

From past experience ordered in stock factory wheels took 3 weeks due to finally confessing the wheels were in stock just not built. This after placing the order by phone and email due to every computer I tried being broken not their website. Tried to buy one of the last ks dropper posts before a mega but despite calling 10 times there was no answer.

There is only so much you can be bothered with. I decided to fix this by never spending money with them again.

Ordered wheels off them last week, arrived no problem. Also emailed them for advice on setting up tubeless, again no problem. Very helpful actually.

Give them a chance, there may be genuine reasons.

Give them a phone, never had a problem with them even when wrong item was sent out!

Bit early to shout your mouth about them without all the facts!

Sometimes Exchange servers go down, or other software/systems fail.

That error message you got is just a generic response saying the server cannot take any messages at the moment.

Personally, pick up the phone!

[i]I decided to fix this by never spending money with them again. [/i]

I took the same approach after his astroturfing/lying on here.

I ordered some wheels late last year with the wrong hub adapters. I contacted them and got them changed no problem. I used them quite alot and never had an issue. Just call them.

Paypal message sorted it "Hello, I'm sorry we have not replied. We have been having problems with our email system and we have not received your emails. we are happy to refund your order, your order will be refunded over the next hour. Sorry for the confusion.

Yours

The Superstar Team"

So
1 thank you Superstar for resolving
2 to those above who gave me the phone number, why should I call? I ordered online, they emailed me not called me, it is their responsibility to respond to online requests
3 "Some people are so impatient". Yep some people are. And some people aren't. Useful insight.
4 "Just because you own a high horse, doesn't mean you have to ride it every day." But if you don't ride it every day you end up having to pay someone else to exercise the damn thing. (only the husbands of horse owners may appreciate this weak attempt at humour).
5 "Bit early to shout your mouth about them without all the facts!" Um, I'm not sure what facts are missing. I ordered, they said they can't deliver and offered refund, they didn't respond to emails. Their "problems with emails" are not my issue.

[i]Their "problems with emails" are not my issue. [/i]

if it wasn't your issue you wouldn't have put a thread on here, surely?

I ordered a spare axle for my nano tech pedals, it arrived next day. Can't get better than that really 😀

Let me break it down for the OP:

There is more than one way of communicating. If one method fails, it may not necessary be Superstars fault. In a court of Law you are responsible for making "every concievable effort by any means possible" to contact them before you can prove they are deliberately ignoring you.

Chill out, computer systems break sometimes, thats why we don't all throw our mobiles in the bin and sew up our lips.

Have ordered 2 sets of wheels off SS in the past & their service has been great.Wheels arrived within a week both times,can't fault them..

BTW [i]"Just because you own a high horse, doesn't mean you have to ride it every day eh"[/i]
Love that.... 😀

Email > STW Rant = Unfair

Email > Phone > STW Rant = Fair

Its almost as if you're happy there were problems with your order. I bet you were rubbing yourself when they couldn't complete their order...

I think if I wanted a refund on something I'd ordered whether it was online or not, and I got an email back obviously stating there was a problem with their email system, I'd pick up the phone. It might even have been nice to tell them you were getting problems emailing them - it may have been something they were unaware of.

I decided to fix this by never spending money with them again.

I took the same approach after his astroturfing/lying on here.

THIS - cheap for a reason IME and fruit showed himself time and time again to be a duplicitous and deceitful individual on here- bigging up his own products under flase names - tango was one iirc.

That said they have a point you should have called them first rather than do this as you did decide to use them

What if your e-mail broke and they had a contact address and phone number but did nothing because you had not answered 2 e-mails they knew you had not received - would you be happy then with the service?

Jamie lol

When you got the bounceback e-mail its pretty obvious that it's not getting through, so obvoiusly they're not going to respond to your e-mail, becuase it didnt reach them, it says so in the message "Delivery to the following recipient has been delayed:".
The next thing I would have done was phone them.

I think some people just like a good moan.

I've ordered loads of stuff from Superstar, and whenever I've had any problems (usually my fault for ordering the wrong thing or not actually knowing what I want), my first point of call is (excusing the pun) to use the telephone, as I generally find that actually talking to real human being helpful.

To say:

I ordered online, they emailed me not called me, it is their responsibility to respond to online requests

Just makes you sound a bit of a prat. They have multiple lines of communication available, so when one fails you throw your toys out the pram and come on-line to whine/moan about it. I would put money on the fact that if you'd bothered to pick up the phone, you'd have it all sorted in less time than it took you to write out your original post. But that would just be to easy wouldn't it.... 🙄

He should actually sell "disappointeing service so you can rant on stw".

It seems people order off there simply to do just that and take every opportunity to be outraged at even the most trivial of problems.

I had good service from them recently, asked a few questions about their new road wheels, got a quick response then ordered them. Realised I didn't say I wanted a campy freehub and they swapped my order round after it being sorted for delivery without any hassle. nice one.

Ordered a 17 tooth sprocket that was in stock

Got an email a day later saying they conldn't find it asking if I wanted to cancel or exchange

I asked for a 16 & I'd just man up

They sent me 16, 17 & 18 with a note saying "found it, no need to man up"

Can't complain about that

I had a similar problem with CRC. I ordered a jersey and it turned out it wasn't in stock. I emailed them for a refund and have never heard back from them. I got the refund though but you'd think they would also email me? I probably won't use them again because of this. At least on this occasion you got your money and a email.

The whole "online" way of ranting/buying/communicating with others does seem to distance people from each other. This often ends up with people behaving like the OP.

When you have to actually speak to someone its much harder to be a prat.

You see it on here, where as in real life people are not quite the same. The future will be full of people with no social skills but thumbs that can spew out a rant at hundreds of megabits as second.

*logs onto Superstart to check out light weight wheels*

[i]The future will be full of people with no social skills but thumbs that can spew out a rant at hundreds of megabits as second.[/i]

I like that.

Having discovered yesterday that once of my daughters friends 6 year old brother has a facebook account that he uses to tell his parents how he's feeling, I think the future may already be here.

I want it all, I want it all, I want it all and I want it now.

Actually I did just logonto Superstar to check out their wheels - the server is broken so i cant 🙂

Who do i rant to.............?

My dealings with superstar so far have all been positive.My parts have arrived sooner than i have expected.
Can't fault em myself

A six year old with a Facebook account...? You are shi**ing me!?

[i]A six year old with a Facebook account...? You are shi**ing me!? [/i]

I poo you not.

Kryton57 - Member.
In a court of Law you are responsible for making "every concievable effort by any means possible" to contact them before you can prove they are deliberately ignoring you.

[i]M'Lud, I put it to you the Gentleman in question did not tie a message to a pigeon and fire it from a canon nor did he write said message on his ar$e and illuminate it with an MTB Batteries 1000 lum light. Therefore, M'Lud, no case to answer[/i] 🙂

I decided to fix this by never spending money with them again.

I took the same approach after his astroturfing/lying on here.

Me too - he really didn't do himself any favours with the way he behaved.

Back on topic, OP definitely should have phoned. Having an 0845 number for your customer services is a bit crap though.

I ordered some stuff on wednesday and it arrived yesterday, great service from SS and Royal Mail,

It does look though as their server is bust today, I ordered a bit yesterday and wanted to check progress but can't. Will I rant about NO, because shit happens occasionally and I can wait.

I want it all, I want it all, I want it all and I want it now.

you missed a bit - 😉

and, I want it for peanuts

I only started buying off SS on the basis of the whole "burn your warehouse down" thing and that he wound up so many tight-assed forumites.
Never had a problem with their service, pricing, quality or free Haribo either 😀

The thing I always associate Superstar with is fruit starting that thread a couple of years ago complaining about customers who got on his nerves.

After that I decided to steer clear of him, not so much because of poor customer service but more because I didn't want to give my money to someone who could end up slagging me off for complaining.

Really ? Who gives a s***

I wouldnt care a damm what SS says about me given the price of their brake pads.

At that price, hell I would even slag myself off.

Same old stuff about Superstar. People slag them off and inevitably start posting pictures of an octupus because their brake pads delaminated and someone from SS popped up on here once and said something (which I never read) and so now people avoid them like the plague and seem more than happy to jump on the bandwagon and slag them off.

Meanwhile I buy cheap stuff thats actually very good and fit it whilst eating free Haribo. Could be worse...

I like superstar and their gear I don't give a monkeys about the 2 year old argument.

Always delivered good stuff with free sweets on time for me. I'd have been more patient in this case but it takes all sorts.

Thanks for the reminder, I need some more sintered disc pads!

Never had a problem with Superstar myself - good kit, cheap, delivered superfast and free Haribo. Works for me

I ordered some wheels on Monday. Got an email Tuesday saying they were really busy so it'd take 2-5 days to get 'em sent out. Then they turned up yesterday anyway. But with no haribo! I'm massively outraged.

I've also made about six orders with Chain Reaction in the last month or so and none of them came with haribo either. I'm so angry.

[url= http://singletrackworld.com/forum/topic/obnoxious-customers ]Fresh from.....[/url]

I must say any mention of Superstar does seem to provoke quite a discussion

In a court of Law you are responsible for making "every concievable effort by any means possible" to contact them before you can prove they are deliberately ignoring you.

Every conceivable effort would presumably include contacting them through a paypal dispute then? Not sure why phoning a number that everyone knows doesn't get answered should go ahead of that.

For all those [s]morons[/s]kindly souls suggesting I should have called them, have any of you read the dozens of posts on this board that make it fairly plain what a waste of time that is.

I want it all, I want it all, I want it all and I want it now.

ah.. yes, that is exactly what I want. Are you a retired gentleman by any chance?

To be fair, Superstar can be hard to contact on the phone- it took me about 10 attempts to resolve my warranty problems with my seatpost, and that was a lot of holding too. To be frank it felt like call avoidance/deterrant. But we got there in the end

So I just got a dispatch notification on my wheels...no tracking info though, anyone know what courier they use for wheels? Wondering if they're likely to appear tomorrow (guess not?).

ah.. yes, that is exactly what I want. Are you a retired gentleman by any chance?

Considerably younger than you, but with a sense of perspective.

I must say any mention of Superstar does seem to provoke quite a discussion

Not really. It's more moaning about *insert company name here*, a nanosecond after they do not reply to an email they obviously didn't receive.

Anyway. Glad you got sorted.

I banged my head against the wall. It didn't move. After banging my head against a wall again I decided to moan about the wall not moving, rather than try and find another way round it.

😉

. Their "problems with emails" are not my issue.

Well they are your issue if you only communicate by email 🙄

I phoned them this afternoon to check when they would be returning my wheels for free that they were truing for free which they received last Thursday, they picked up straight away and told me they were sent today so I'll get them on Monday. Of course if there's no haribo on the box I'll complain on the Internet even though I don't like haribo.

I've just had a look at my Superstar order history. It goes back to early 2010, 22 items. Of those I have had to return a Superleggera wheelset because the nipples were breaking. When I rang to enquire he told me to get the wheels back to him. They were sent back to me rebuilt with Sapim brass nipples, and a note telling me they had fitted a new main bearing shell and taken the silly flange out of the freehub so I could do the bearings without the silly special tool. No extra charge.
All of the other items were fault free, good value for money and arrived very quickly, normally with Haribo.

Quite what we learn from this thread is beyond me. The OP has gone online to complain that they haven't acted on emails that he knows from his mailer they haven't received.

IA, mine came by Parcelforce. Was next-day for me, all good, but not sure they'd deliver on a Saturday.

I even sent Superstar an email to say thanks for getting it done (with no mention of the lack of haribo) since I try to give good feedback as well as bad. But it bounced saying their mailbox is full.

[img] [/img]