Cable rub happens, doesn't matter how the bike is designed.
You are lucky they have replaced. How you've not noticed the damage in 8 months ? 5mm is a heck of a lot of rub, and it's in a dirty gritty part of the bike. You could have also accidentally pulled the cable a bit too tight - that happens also, hence checking !
Bikes are quite simple mechanical devices, but given the conditions mountain bikes get ridden in, you can't go leaving stuff to chance. I have heli tape at every point where the cable is likely to rub - just a small cut out stuck under the cables.
Got to love the blame culture !
I'm really confused.
You won't get a warranty replacement frame for cable rub or rock strikes in a millions years, yet you are complaining that you've ended up with a free frame and the shop didn't even charge you for the rebuild? Crack open the Champagne!
This sent alarm bells off in my head. i didn’t want to tell them as i believe they are going to make up a fake invoice so i told them i couldn’t remember
You telling them you couldn't remember is the fraudulent part of the debacle...
The most they appear to be doing is defrauding themselves, by giving you a good deal on a crash replacement and building it up for nowt.
OP: are you ok? Your posts are getting quite odd now. That little flurry of posts 40 minutes ago are quite disjointed.
Is there something else on your mind we could help with?
Got to love the blame culture !
Well, to be fair I half get the cable rub thing.
If I read the instructions with any mainstream component I get dire warnings of severe injury or death.. but they don't protect against cable rub?
Sounds like a right result unless I am going mental
1: I owe the shop money for the frame, 2: the frame costs the amount the deposit was(coincident?) 3: The frame was free from the manufacture and the shop has ripped me off. As the shop has not asked for payment for the frame i don’t think situation 1 is true and 2 seems too coincidental and that leaves me in situation 3.
I think if the shop was trying to rip you off they would have charged you for an outstanding balance on the frame.
It is more likely that because of the nonstandard nature of the transaction (the shop won’t have stock codes set up for crash replacement frames) that something has gone amiss with the admin.
I know of 2 separate people who have had no-fault crash replacements frames. In both cases they dealt with the distributor and not the shop. The fact that the shop is involved in this case may be the source of the confusion. Staff think it’s a warranty job and are acting accordingly, but in fact it isn’t.
Personally I don’t think you’ve been ripped off, but If you are concerned speak to the shop. That is where the answers will be. That said, bike shops aren’t always well run and you may be causing more problems for a shambles of a business.
I sometimes have to replace warranty items for customers. If I get an invoice from the manufacturer, whether a price has already been agreed between mfr. and customer or not, there's no way I'm going to show the customer that invoice. It's none of his business.
And I strongly suspect that the OP's local Halfords isn't going to show him the invoice for this Apollo frame, which is what I assume we're discussing.
Jeez, this thread is more confusing than the Three Handlebars One Dog photo on the handlebars thread.
The manufacturer offered me a crash replacement frame for a discounted price, I agreed based on the shop owner saying that it should cost around £300 -350 he could not give me an exact price. He then offered to omit the cost of the frame build up which was nice and i accepted and i dropped off my bike and paid a deposit.
the new frame arrived and was assembled, I picked it up i was charged £114 initially i thought this to be the remainder of the cost of the frame but i realised the receipt stated it was for the frame build up. I called the shop and they refunded this charge. This refund means that i’m in one of three situations, 1: I owe the shop money for the frame, 2: the frame costs the amount the deposit was(coincident?) 3: The frame was free from the manufacture and the shop has ripped me off. As the shop has not asked for payment for the frame i don’t think situation 1 is true and 2 seems too coincidental and that leaves me in situation 3.
I'd say there's a fourth situation, which is most likely the one you're in:
The frame wasn't free from the manufacturer, it was discounted. You were quoted a price, which you were happy with, and you paid a deposit, which is presumably only a minor proportion of that price. You also got a free build-up, which is a bonus. The shop gets the frame, builds it up, charges you for the build-up, apologises and cancels that fee, leaving you with a fully built bike and a brand new frame, having paid only the cost of the deposit. The shop fumbles its paperwork and appears not to charge you any further amount.
If that were me, I'd admittedly be wary of being sent a bill at some unknown point in the future, but if I were confident that wouldn't be happening (ie I'd get an email from the shop saying that as far as they were concerned it was all done and dusted) I'd very much consider that to be landing on my feet.
The one issue I can see arises if you didn't accurately phrase the statement "the manufacturer offered me a crash replacement frame for a discounted price". If you know that was the manufacturer's offer, ie you saw/heard some communication sent directly from them, then all is well and good and I think you can be confident you're not being ripped off. If what you got was the shop owner telling you he could get a discounted frame and you suspect he's got one for free then I suppose you might be rightly peeved—but you'd have to be quite cynical to reach that conclusion, because it's pretty bloody rare that manufacturers hand out free frames when you've had a rock strike on an 8 month old one.
Seems to me there's a 99.9% chance you've come out on top and the bike shop is the one losing money.
But then it's kinda hard to figure out what the facts are in this one-sided tale.
Crash replacement will not have been free, not because of a rock strike.
Stop bitching on the internet and go and ride your heavily discounted new frame, ffs 🙄
All i want is some documentation regarding the cost of my frame
Too bad.
You have no relationship with the manufacturer. None. Zero. Your legal contract of sale is with the shop.
Any money changing hands, or not, between you and the shop is - oddly enough - down to you and the shop to negotiate and agree upon. You've agreed a a cost of £300-£350, have paid a third of it so far, they're not chasing you for the rest so quite why you're pulling your face about that I cannot fathom. Your entire argument is essentially "they've charged me a hundred quid when they should have charged me three hundred, the bastards!"
Whether the bike shop got the frame for free, paid £300 or £10,000 for it is simply not your concern, it's none of your business and you have no rights to demand that information. You wouldn't buy a bag of apples from Tesco and then demand to see the receipt from their distributor, would you? Could even be that an individual receipt for that frame doesn't exist as they bought a consignment of ten frames that day.
It boils down to this: do you think the price quoted by the shop was fair? If no, why did you agree to it? If yes, what are you complaining about? Anything else is whataboutery I'm afraid.
Had a guy last week wanted to return his week old bike, loved the bike but disliked the Matt finish, didn’t want a new bike or a refund though. Was wondering what we could do…… erm…..
Sell them some paint?
I see Marks STW Thread Generator 3000 is working well.
Threads like these are why I love this forum! You couldn’t make it up 😂
I reckon the replacement frame is stuffed with high-grade coke and the shop are using you as a county lines drugs mule. I bet you’ve got a trip planned to the Elan Valley or some other hotbed of vice and depravity, haven’t you, OP?
yeah i’m unwilling to divulge specific numbers due to paranoia regarding employees of said bike shop being present on this forum and putting 2 and 2 together
I'm sure that any bike shop employee that's only yesterday been emailed about an invoice query on a rock and cable damaged frame they had in for a £114 frame build up that they later refunded will be totally unable to put 2 and 2 together from the information already provided...I mean they all blur into one, don't they!
What Cougar says. You agreed a contract and price, paid part, got the frame and that's it. You might get charged the full agreed amount, or not. Latter is bonus.
What the shop did to get the frame and whether they got it free from manufacturer or bloke down the pub is none of your business.
Having waived the build fee, I'd say it's all even. You've ended up paying probably what the frame cost or the build fee.
Something else just occurred to me.
It may well be that the shop offered to waive the build fees because they knew they could get the frame at a discounted rate. If they were paying full whack they might not have made that offer in the first place. I don't know how long it takes for an experienced bike mechanic to transplant an entire bike's components, set it all up and test it, but I'd expect it's several hours' work for which a wage will need to be paid plus any consumables.
Your beef appears to be that you suspect that the bike shop is turning a profit in this exchange. I hate to break it to you, but that's how shops stay in business.
I'm just waiting for the "lbs sent me a bill for the balance of work done 13 days ago!? Eh should I pay" thread
There’s another scenario where the shop was told replacement frame would be, say, £400 and the customer pays £200 deposit, balance to pay.
When talking to their account manager, he agrees to wave it as goodwill. Customer saves £200, shop makes £200.
OP would probably say in this instance he wants his £200 back, but he only got the replacement at £200 because of the shop’s relationship with the company/account manager.
My guess is the shop haven’t been invoiced yet, and have just forgot to charge the balance on a non-stock item - and that there will be a bill coming soon for the difference to the OP.
You should have an invoice even if its FOC to create a paper trail and to give you some sort of warranty on the replacement frame with out the correct doccumentaion with frame # if the new frame fails you could find it hard to prove you had it new espcially if the relation breaks down between you and the shop which its sounds like it is doing.
You should have an invoice even if its FOC to create a paper trail and to give you some sort of warranty on the replacement frame
Warranties are on the original purchase, from the original purchase date, so the original invoice is all you need. If it gets replaced, you don’t get a new warranty/extension, unless stated otherwise.
I'm confused. Is the answer Brexit?
If like to add that the cable rub should of been noticed when you were washing your bike. This is when you should be inspecting the frame for damage, that's why it pays to wash your bike properly from time to time.
eddiebabyMember
I’m confused. Is the answer Brexit?
The answer is NEVER Brexit.
Agreed, sounds like they are dis-organised rather than fraudulent.
