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Richie, there's no confusion about admitting there's a design flaw and the designers making a mistake,
You say that but there absolutely IS confusion which is why I initially got involved.
We have sold hundreds of Followings and seen very, very few suffer this problem.
cant imagine why they're so expensive...
Yeah and you've not even factored in the cost of the helicopter I commute in.
Is the OP sworn to secrecy?
No but talking about the way any individual conducted themselves or their communication isn't fair.
Having to post on Singletrack to get what would appear to be a completely valid warranty claim sorted on a product that cost you thousands of pounds isn't fair either.
Having to post on Singletrack to get what would appear to be a completely valid warranty claim sorted on a product that cost you thousands of pounds isn't fair either.
Agreed. Kind of why I got involved though wasn't it.
Still not sure how a miscommunication could warrant some of the replies the OP posted, but glad to hear it's sorted.
...assuming the OP can read this, of course, and has not been banned from setting foot in STW as part of the NDA.
Tbh all the uk fellas have been top notch. I have asked my self this Q mate and can't work their system out..anyway, I'm not that bothered as long as I get what I think is fair, I'll be keeping the new frame as it really is that good and hopefully, it will be fine...
Glad its sorted for you, its a shame the UK fellas dont build the frames too! I would hate to go through this, all the best with the new frame, happy trails mate!
Not sure how "confusion" can lead to a company sending the below to a custoemr who has an obviously faulty bike - a fact that the company acknowledge themselves, by admitting that their Engineers make mistakes. The response is basically "Yes, we messed up. Bad luck, eh. Still, you can sell the frme and get a few quid back"
Reads to me like Evil's atitude still stinks, but Silverfish are able to get things sorted.
(Evil Bikes)
Jun 6, 14:22 MSTDamon,
I understand where you are coming from, but you must realize a few things here;
Your frame is not worthless. You are not alone with tire rub on the seat tube. Its a mountain bike. Scratches and scuffs are expected (yes I realize this is a little out of the norm). The market for used Followings is strong.
No one is trying to fob you off. Our job is to help you.
We are indeed a bike manufacturer. We do not want our bikes to have issues. Engineers are in fact human. They sometimes make mistakes.
I am doubtful I can make anything better than a crash replacement happen. I will ask around.
Will it still have the issue of tyre rubbing seat tube, or has the frame design been modified? Or will you just run a smaller rear tyre to avoid the issue?
Would be good to know if it's a design issue/flaw or a manufacturing/tolerance issue
Can confirm what I said earlier in the thread. Mine doesn't do it, nor do any of the others I know who have one. There was reports of one other having this issue on mtbr over a year ago but that's it. So seems to be isolated.
Lots of threads on mtbr about the rubbing issue...TBH I was a bit embarrassed about putting it on here but that was all I had left. I support this great industry and want to help push it forward and am so glad it is being sorted..I had a great bike but was afraid to ride it as I didn't want to cause more damage and basically felt I was being hung out to dry..
Really? I stand corrected if so. I was a pretty avid user of mtbr till about 6 months or so ago and only 1 report at that point, only dip in and out now so maybe missed it.
Either way, mine is still fine.
am so glad it is being sorted..I had a great bike but was afraid to ride it as I didn't want to cause more damage and basically felt I was being hung out to dry..
So what are you going to be doing different with the new replacement frame?
Carbon guard
Ok just an update...I picked up my new frame on Saturday...the power of Internet...!
Get it on ebay before it breaks..
I remember reading that lapierre wouldnt supply parts to anyone who wasn't the original owner. I decided then I'd avoid lapierre new or used.
I won't buy a Evil. Unless the company has a change of owners. This is coming from a Commencal owner as well!
Poor show IMO. As a customer I wouldn't expect to be put to the wire/stressed/treated like that or receive such emails.
I remember reading that lapierre wouldnt supply parts to anyone who wasn't the original owner. I decided then I'd avoid lapierre new or used.
Well that sounds like bollocks.
If you were not the original owner, but trying to claim parts FOC under warranty, then they'd be quite right in telling you to sod off.
If you were trying to buy them, on the other hand, they'd have no reason not to supply you.
Seems like a classic case of misreading something online, then taking it as fact.
Well that sounds like bollocks.If you were not the original owner, but trying to claim parts FOC under warranty, then they'd be quite right in telling you to sod off.
If you were trying to buy them, on the other hand, they'd have no reason not to supply you.Seems like a classic case of misreading something online, then taking it as fact.
i hate to agree with Hora, but I do recall a number of instances where lapierre would not sell replacement parts unless you were the original owner.
in fact:
http://singletrackworld.com/forum/topic/lapierre-frame-spares-only-available-to-original-owner
pinetree - MemberI remember reading that lapierre wouldnt supply parts to anyone who wasn't the original owner. I decided then I'd avoid lapierre new or used.
Well that sounds like bollocks.
Seems like a classic case of misreading something online, then taking it as fact
Nope, was an actual thing where someone off here couldn't get hold of a replacement seat/chain stay from love nor money. iirc he wasn't even asking for warranty.
Heard very similar things about Santa Cruz too
EDIT: wot he says ^
Yup. I don't do business with companies like that. It kinda sticks in your mind.
legend - Member
pinetree - Member
I remember reading that lapierre wouldnt supply parts to anyone who wasn't the original owner. I decided then I'd avoid lapierre new or used.Well that sounds like bollocks.
Seems like a classic case of misreading something online, then taking it as fact
Nope, was an actual thing where someone off here couldn't get hold of a replacement seat/chain stay from love nor money. iirc he wasn't even asking for warranty.
Heard very similar things about Santa Cruz too
EDIT: wot he says ^
No problems at all with either-go through a dealer for the relevant brand, the pick the phone up or go on the B2B website, order parts & assuming in stock a day or two later parts arrive.
That's how it's been for the last 3 1/2 years that I've dealt with both Lapierre & SC anyway, both original owner & previously used bikes we've had through the workshop & supplying parts on request.
Maybe it's the dealer you're using that isn't great?
Unless it's an older model & sometimes they just stop supporting models completely.
Or go on the b2b website
That's something the man off the street can do? Not the original owner?
hora - Member
Or go on the b2b websiteThat's something the man off the street can do? Not the original owner?
Re read the post & you'll see I suggest going to a dealer-the bike shop, it's a wonderful invention.
You obviously bent the truth then on the b2b site saying they were the original owner as the link ^ and from what ive read over the past few years on forums suggest differently.
Why would I do that?
It's online ordering-you search for the part or type in the part number & press confirm order, it's hardly rocket science!
That's something the man off the street can do?
Of course not. B2B is a business platform. As Goldenwonder says, the dealer does this on your behalf.
You obviously bent the truth then on the b2b site saying they were the original owner as the link
I think you're overestimating the complexity of a b2b system...
ive read over the past few years on forums
Oh well it must be true then...
ive read over the past few years on forums
*shudders*
Right...