MegaSack DRAW - This year's winner is user - rgwb
We will be in touch
Mavic XA Elite wheelset, bought 18 MTHS ago,rear axel snapped
Sent back to CRC , who said they were contacting Mavic,
After a couple of weeks they said no reply from Mavic
I contacted Mavic instant reply & they sent out a replacement axel straight away.
Told CRC , they said great they'll post it back.....
Been 2 mths now,after a load of hassling they've admitted they've lost it & offered me £100 voucher
I shouldnt complain , wheels were £210 , RRP was £500.
But they were blue & matched frame & £100 won't come close to buying an equivalent wheel
Rant over
Nope, ask for your £210 back as that's what you paid for the wheels
Bummer, I got the same wheels in that sale and love them on my trail bike.
As above, point out you need a pair and offer to return front at their cost for a full refund.
Still not ideal, but probably the best you can expect.
I would be pushing them to replace the wheel. They have lost your property and need to make good. Letter before action if they do not respond positively to a polite request
Don't think they make them any more, but Kimbers may know for sure.
Then they should be offering the equivalent (or as close as they can get)
They've offered a full cash refund now
. which is fair enough
My vanity is most upset about the lissof colour matching to my frame & they were an impressively light
Then they should be offering the equivalent (or as close as they can get)
Legally they are fine to just offer the refund.
And bonus if he gets to keep the front wheel.
My vanity is most upset about the lissof colour matching to my frame
I feel you, I'd be gutted too...