I bought some 5-10 impacts 11 months ago and this month they started to spectacularly fail. Both sides of both shoes just fell apart and the steath rubber cracked leaving a big hole in the side.
My brothers pair had the exact same fault too, so I was a bit disappointed.
I sent some pics into CRC and they honoured the 12 month warranty without any trouble and i've been given a refund. So credit where it's due, well done CRC.
Like
Commencal can't put matching components in a box to save their lives, CRC very kindly sorting me out with the right bits for my build.
+1 unklehomer
I had pretty much the same issues as him (although at least I got the right frame in my box if not the right bottom bracket of fork decals) and Crc have been great (as where Hope, eventually)
A wee while back, CRC sold me a pair of Blackspire pedals, which turned out to weigh way more than the claimed weight. So I sent 'em back (for free) and complained a wee bit. End result- fast refund, changed website, and £5 gift voucher (with no minimum spend, so I used it to buy something for a fiver, nice)
I still like 'em. I just don't expect them to be fast. They were fantastic with my warranty claim Mmmbop, sent them a copy of the email from Brant that said "That's boned- get another one" and I had the refund in my account before they even had the frame back.
Northwind - MemberA wee while back, CRC sold me a pair of Blackspire pedals, which turned out to weigh way more than the claimed weight. So I sent 'em back (for free) and complained
🙄
You weighed the pedals? Man, some folk take all this bike stuff far too seriously.
What? Weight is part of the package, I wouldn't have paid £50 for a pedal at that weight.
Only weighed them after I picked them up and they were obviously weighty, mind- I'd have settled for "close enough" but not "about 50% heavier than they should be"
Fair enough. I'd never have weighed a pedal though. Mind you I've never weighed any bike part.
I had an X9 shifter that died, sent it back and got a refund no hassle whatsoever. Just wish they were capable of posting stuff a bit quicker when they have a sale on...ordered a cassette and chain on Tuesday and its still not been sent. Phoned and they lady blamed it on lots of extra orders due to the sale...
coogan - MemberMind you I've never weighed any bike part.
In my defence, uh... Wait... Nah, even Lance couldn't come up for a defence for my weightweenieism. (I weighed the seatclamp on my 40lb downhill bike!)