I have a proflex 768 that the frame has cracked along the toptube, the bike was suplyed by wheelies as a replacement for my stolen norco and there suplyers are eurobike.
It has taken 6 months for a replacement frame to turn up and when i opened the box it looked like they got it out o SKIP!!
the frame has bad chips and the paint has rubbed off areas, also the bike has had a monkey welded it togetther with massive over heating cauling the frame to distort.
I have re-contacted wheelies and told them im not accepting this and they have told me they will be talking to proflex to sort something but time scales are stupid and probley going to take another 4 mounths
im posting this to see if anyone could advise me what to do I DONT WANT ANOUTHER PROFLEX! there service is naff and im not going much on wheelies at the moment.
can anyone explain the my rights on this as i have had enough of the stress the company is putting me through
i must say rubbish company as phoning me everyday to tell me they are still trying to sort this problem is RUBBISH SERVICE AFER £ MONTHS
GOOD SERVICE IS SORTING THE PROBLEM QUICKELY!!!!!!!!!!!!!!!!