Excellent service - although only use them on and off esp for spares - As above if you dont get a reply in 24/48 hours then I would give the retailer a ring myself?
Bike Forum
UK BikeStore - Crap service.
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Posted 11 months ago #
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jamescoulson - Member
It always amazes me how many people are willing to repeatedly email when they don't get a response first time. Pick up the phone and talk to people!!!! How do you know your email has been received/isn't sitting in a junk email folder etc etc??
tracknicko - Member
what happened to the telephone?
why does everyone send an email then wait 5 weeks for a resolution while getting more and more internet furious?
just pick up the effin blower. hard for shops to ignore someone speaking to them. much easier to bury a whining email.
Why not telephone? An email is quick, to the point and
isshould be stress free. It can also contain all my information relating to my order which saves me from relaying it. When I send one I assume it will go to the relevant person who will deal with it accordingly. The last thing they should be doing is burying emails.I shouldn't have to waste my time and money trying multiple times to get through to Steve or Dave or Pete when I really need to talk to Brian who is off today....and have to relay all the info relating to me and my order again..and again..to the wrong person who doesn't give a sh*t anyway.
They have an e-commerce site, were perfectly happy to sell me goods online, take my money online, they should be capable of replying to me ONLINE.
Posted 10 months ago # -
Its also hard to get through to them on the phone. I agree, emails should be responded to quickly - at least to let you know they are looking into the problem
Posted 10 months ago # -
"Stop the Press: Internet retailer isn't 100% perfect"
Yawn
Posted 10 months ago # -
joao3v16
"Stop the Press: Internet retailer isn't 100% perfect"
Yawn
"Stop the Press"
Another prosaic stw member shows lack of imagination or originality in pointless "yawn" posting.
Posted 10 months ago # -
I ordered a Giro hex from them last night showing up as dispatching today. So ive gone on to have a look at my order now after reading this thread and it appears that they are awaiting stock.
The only reason I ordered from them was that it showed in stock and ready to be dispatched.
Posted 10 months ago # -
Ordered 2 fairly small items from them, had similar problems with delays, fair enough these things happen. But when they arrived, both were not what i'd ordered, similar but wrong, no useful response to emails/phone calls. As the items were small, I chalked it up to experience.
Won't be using em again. I miss having a decent LBS.Posted 10 months ago # -
The phone is constantly engaged. Can you cancel a transaction through paypal?
Posted 10 months ago # -
carbon337
The phone is constantly engaged. Can you cancel a transaction through paypal?
Email them........no wait.
Posted 10 months ago # -
Resolution successful. Got a nice email back and an apology from Mark there. Basically it sounds like they are trying to resolve their issues and are a small company and are suffering from their success. I made him aware of their bad press and coverage here. Sounds like they are making changes to system etc to imtprove things anyway.
Order cancelled and refunded through paypal. I'm off to a LBS tomorrow to pickup a discounted recon and a valuable lesson learned.
Posted 10 months ago # -
Can't fault them tbh, always been fine to us....!
Posted 10 months ago #
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