My wife ordered gig tickets for family via ticketmaster the other night and paid via mastercard. After payment she received an email confirming the booking from ticketmaster but then another stating did she still want to buy the tickets as they had to release them because they were in her basket too long. Keen to get the tickets and fearing the original payment had not gone through she re-ordered them.
Today two sets of tickets arrived. She contacted ticketmaster to advise she only bought the tickets again after being advised by them that the tickets had been released. They said they would look into it but have been in touch to say that they can’t offer a refund as this is contrary to their policy and that they did not feel the scenario described enabled them to make an exception.
She will of course phone them again tomorrow to rant but prior to this I wondered if anyone had experienced anything similar from them? And should they refuse to budge, any advice on a plan of attack? Social media?