Son's Nexus 7 screen spontaneously cracks this morning (yes, really). Apparently, it's a known issue relating to the screen separating and lifting away from the case. Daughter's Nexus 7, on examination, is lifting away as well.
Ring Google Play Store customer support. Describe problem, and the nice lady tells me the cracked screen wouldn't be covered by warranty, even though they would be prepared to fix the lifted one....!
At which point I launch into the full Sale of Goods Act spiel - manufacturing defect, not fit for purpose....etc etc.
The clouds immediately lift, straight onto the replacement fast track for both devices.
I love this country sometimes...and pity the poor buggers who live elsewhere and are getting stiffed by Google and Asus over this fault.
EDIT so happy, posted it in the wrong forum...apologies...