>:-/

After a mere 40 hours riding, my shock was cavitating / squelching. I sent it of to TfT and it return fixed with these issues listed:

a) Boost valve seal blown
b) Air in the damper fluid
c) Nitrogen seal / failure leak
d) rebound damping compromised

I note today there is another thread with the same issues, and internet googling reveals its not uncommon.

I mean, seriously, somethings got to be done about this. A company that has a supposed reputation as the premier suspension manufacturer in the MTB world, and for £400+ all they can give is is crappy quality components which fail after 40 ours riding?

C’Mon STW’ers, joing the revelotion here and sign up to a petition! Er, or something….

Did you buy it from TFT? And if so, don’t they “work” on shocks before despatch.

premier suspension manufacturer in the MTB world

We’re not talking about Rock Shox though 🙂

I dont mean to be rude, but did you have it set up properly?

Also, surely you cant complain if they fixed it for you under warranty? everything goes wrong at one point in time, but its how its dealt with is the main importance. I had a DHX Air which was leaking air from the piggy back within 4 weeks of having it, it got sent off to Mojo and returned within 3 days. Had a full service on with, replaced all the seals and custom valved it to my weight and riding style. After that kind of service im sticking with Fox

Fox Racing Shox

they dont try to hide it. if you want racing performance you have to keep on top of maintenance.

Because I’ve never seen a rockshox shock fail on a first ride before (oh….yes I have,repeatedly).

I mean, seriously, somethings got to be done about this. A company that has a supposed reputation as the premier suspension manufacturer in the MTB world, and for £400+ all they can give is is crappy quality components which fail after 40 ours riding?

Are you 12?What do you suggest doing?Stomp you feet on the ground and then shout at the LBS?
My suggestion would be MTFU and realise shizzle happens.That’s why they have warranty.Or give up and go back to golfing (I would err towards the latter).
👿 (I’ve got toothache)

they dont try to hide it. if you want racing performance you have to keep on top of maintenance.

Seeing as the damper is pretty much sealed to everyone except a specialist I’d think it was reasnoble to expect it to last the usual year between services.

LOL at the flamethrowers.

As if servicing or set up could have been the cause of the issues.

Seriously, pull the monkey out.

Have to say I’m kind of with the OP on this. They charge a premium for what is not (seemingly) a premium product. They don’t really out perform other things on the market.

I dont mean to be rude, but did you have it set up properly?

How on earth would that affect any of the problems the OP mentioned!? If he’d said it was bobbing horrendously and blowing through travel fair enough, but I doubt poor set up make air leak into the damper fluid!

they dont try to hide it. if you want racing performance you have to keep on top of maintenance.

Bollocks, what is ‘Racing Performance’ anyway? Every other brand makes rival products that aren’t notably inferior and don’t require the same babying to keep them working. That would fly if they were offering something other brands wouldn’t.

My F100s have been serviced in line with the recommendations and the stantions are still shagged after a year. Combined with the plastic remote lockout lever breaking when I went to use it, and Fox wanting £70 for a replacement. I would never buy an aftermarket Fox product!

MSP – Member
Did you buy it from TFT? And if so, don’t they “work” on shocks before despatch.

No – OEM on a Yeti ASR-5

cruzer – Member
I dont mean to be rude, but did you have it set up properly?

Also, surely you cant complain if they fixed it for you under warranty? everything goes wrong at one point in time, but its how its dealt with is the main importance. I had a DHX Air which was leaking air from the piggy back within 4 weeks of having it, it got sent off to Mojo and returned within 3 days. Had a full service on with, replaced all the seals and custom valved it to my weight and riding style. After that kind of service im sticking with Fox

No. It wasn’t fixed under warranty. I go the same service from TfT, as I always have in the past. My gripe isn’t with TfT, its with Fox – 40hrs of “trail” use shouldn’t result in the failure of so much.

Are you 12?What do you suggest doing?Stomp you feet on the ground and then shout at the LBS?
My suggestion would be MTFU and realise shizzle happens.That’s why they have warranty.Or give up and go back to golfing (I would err towards the latter).
(I’ve got toothache)

If you read my text properly, instead of throwing insults you’d realise this isnt about me but about all the tens/hundres of other bikers out there who’ve suffered the same.

IMO, it isn’t acceptable foe so much to fail so soon. I’m an experience biker and maintain my kit, set it up lovingly etc. If Fox continue to be OEM they need to get the basic componentry right, to avoid us all have to pay after the fact for thier shoddy/cheap /poor service/componentry.

It’d be interesting to know why this is happening. For example, have they reduced the quality of the internals to increase profit margins or summit?

meanwhile some of us are happily riding along on much older suspension/shocks from Fox, and have zero problems.

My shock is a Vanilla RC, from 2000 era (specific to the frame) – still going strong, probably thanks to its simplicity.

I have the same problem (another thread one here). It seems to be more common than it should be and maybe Fox should issue a statement. I’m not overly impressed with the RP23, even when it worked – my old Float R was much better.

Hopefully Mojo will put mine right.

Why did you take it to TF Tuned after 40 hours riding? Was it out of warranty?

For example, have they reduced the quality of the internals to increase profit margins or summit?

I reckon there’s something in that. I had some 2004 F100 RLTs, never serviced them, stantions were still perfect after 3 years (although the original ones were replaced on warranty because they were loose in the crown 🙄 . 2011 F100s and they’re shagged in 1/3 that.

a) Boost valve seal blown
b) Air in the damper fluid
c) Nitrogen seal / failure leak
d) rebound damping compromised

Sounds like it’s got a single failed o-ring to me. Annoying, but shit happens. MTFU 😛

retro83 – Member

a) Boost valve seal blown
b) Air in the damper fluid
c) Nitrogen seal / failure leak
d) rebound damping compromised

Sounds like it’s got a single failed o-ring to me. Annoying, but shit happens.

I may not have described it properly as I left the TfT details as home, but there’s definately 2 failed seals.

njee20 – Member

For example, have they reduced the quality of the internals to increase profit margins or summit?

I reckon there’s something in that. I had some 2004 F100 RLTs, never serviced them, stantions were still perfect after 3 years (although the original ones were replaced on warranty because they were loose in the crown . 2011 F100s and they’re shagged in 1/3 that.

Equally I had an rp2 on a previous bike which I didn’t service for 3 years, and a float on a trek liquid which I never serviced ever (5 years?) until I sold the frame.

Why didnt you fire it back to mojo as a warranty item?

Girlfriends RPL died after 4 months, but was fixed under warranty, its been fine since. The RP23 I had on my last bike got ignored for 3 years and kept working fine. Its just one of those things, occaisionally theres a bad one.

Just get a hardtail and get on with life.

Kryton57 – Member
I may not have described it properly as I left the TfT details as home, but there’s definately 2 failed seals

Well either way, shit happens!

Not uncommon to get kit which is dead on arrival, at work for instance we regularly buy £100-200k worth of kit and it’s not uncommon to find a couple of dead hard drives or a dead motherboard in amongst it.

Adam@BikeWorks – Member
Its just one of those things, occaisionally theres a bad one.

Google it, its not very “occasional”. In fact look down the forum page and you’ll see a second chap with the same issues I had before my was fixed. Any btw, its my second shock failure from new on two bikes, inside 12 months.

I’ve had 4 sets of fox forks and 3 shocks. All have been fine with less than optimal maintenance. I’ve also had some rebas which caused me no end of problems.
It doesn’t matter how good your qa is, some units will be duff.
To me, the op seems to be moaning that he’s had exceptionally good CS. Well done TFT.

Its just one of those things, occaisionally theres a bad one.

But it’s not sufficiently occasional when they charge more than the competitors, who aren’t dogged with the same problems.

To me, the op seems to be moaning that he’s had exceptionally good CS. Well done TFT.

They fixed it, as they are supposed to do, and charged to do so. I’d be pretty annoyed if I paid for them to fix things and they didn’t! Saying that my Reba World Cups never felt as good after they serviced them, shouldn’t have bothered!

wrecker – Member
To me, the op seems to be moaning that he’s had exceptionally good CS. Well done TFT.

I wish people would read things properly. I’m not moaning at TfT am I? I acknowledged the excellent level of service I got from TfT.

I’m moaning about the sub standard level of “stuff” supplied as OEM from Fox.

Jeez….

In their defence, they must have almost all of the OEM shock market. That’s a lot of shocks, some will always fail, still rubish if it’s your’s, but it doesn’t mean the rest are junk.

So 2 on this forum have failed, how manymenbers are there, they propbably all have on average 1 fox shock, it must be fractions of a percent?

I’m moaning about the sub standard level of “stuff” supplied as OEM from Fox.

So why did you send it to TF rather than the shop you bought it from or MOJO who would probably have fixed it for free?

Google it, its not very “occasional”. In fact look down the forum page and you’ll see a second chap with the same issues I had before my was fixed.

Let’s be honest, it is. Compared to the numbers of Fox rear shocks on bikes out there, it’s fractions of a percentage.

And if it was new OE, why didn’t you send it back to Mojo for them to fix it for free under warranty? That’s what a warranty is for.

I didn’t read any acknowledgment of good CS.
As TINAS says above; there are a LOT of fox forks and shocks about, it stands to reason that some will fail.
As long as the CS is there to sort them out; there’s really nothing else which can be done. All manufacturers have failures.

thisisnotaspoon +1
Why pay to get something repaired when it has a warranty which would cost you nothing to get sorted?
Yes its unfortunate that your shock blew so early, but the internet is hardly the place to get a balanced opinion of a product is it? How many threads do you see when people have posted up that their shock isnt broken and is actually working fine with no issues?
Human nature means people complain when things fail, but keep schtum when everything is dandy.

I can see your frustration, I’d be as annoyed as you if it happened to me but you have to realise that this kind of stuff happens. Everyone has a bad day and you got a shock built on one of those days.

To have more than one go is pretty unlucky though.

Search pretty much any product and you will find the internet full of issues, people rarely take to forums to shout about how lovely their stuff is cos they’re too busy using it. What the internet makes out to be a serious issue is probably a ridiculously small percentage.

Out of everyone I ride with, the only issue any of us have had with Fox is a blown seal on a pair of 3 year old (never serviced & regularly abused) set of 32’s.

If it’s OEM and 40 hours old you should’ve got it done under warranty though – not knocking TFT mind, they’re ace!

thisisnotaspoon – Member
So why did you send it to TF rather than the shop you bought it from or MOJO who would probably have fixed it for free?

I need it by Sunday, and am filthy rich, happy?

They have history on this to be fair. Back in about 2007 they had a problem with Float shocks on FSR XCs and Stumpjumpers – air leaking from the positive to the negative chamber and ‘sucking down’. Every single OEM shock from that year had to go back. We had about 50. That’s really rubbish. You couldn’t say with any degree of honesty that it was a reliable item.

I need it by Sunday, and am filthy rich, happy?

You see, that’s where you went wrong, you should have your buttler trained in shock serviceing if that’s the case, honestly these new rich have no idea how to do things properly.

I need it by Sunday, and am filthy rich, happy?

You see, that’s where you went wrong, you should have your buttler trained in shock serviceing if that’s the case, honestly these new rich have no idea how to do things properly.

fair enuff

I’ve had 4 fox shock on different bikes, all have been brilliant, except the RP23 I bought from the states. Faulty from delivery, but Mojo sorted it under warranty quickly as a very quick thing & it’s been fine ever since
.
As stated above given the number of fox shock about & in use, they only suffer a very low failure rate, unlike their forks. 😉

I’ve owned 3 RP23 & had one on an extended loan (orange blood test bike from orange). The test one and my 1st one both cavitated in the 1st 5 hrs of riding whereas the other 2 didn’t have a single problem. So in my experience I’ve had a 50% failure rate of RP23.

However, I’ve had a Dhx4 & 5 air, neither of which developed a fault & I’ve had numerous vanilla & Dhx coil shocks, all of which have been fantastic performing and totally without issues. Incidentally, the DHx4 was on my patriot, which for a year was my only bike an ridden daily, it did 2 Mega’s & was then sold to a mate who lives in Morzine. He’s done 3 seasons on it and another Mega. It’s never been serviced, still works well & refuses to die.

I don’t think all fox shocks fail, but I suspect the RP23 has a slightly higher failure rate than the others.

If you’re filthy rich buy a new shock and peddle the shock as mint condition on the classifieds.
As I said elsewhere a fool and their money….

bigyinn – Member
If you’re filthy rich buy a new shock and peddle the shock as mint condition on the classifieds.
As I said elsewhere a fool and their money….

Been there, done that, its so last year.

I cannot bear to go through the “change the shock”, “try coil”, “try a ti coil”, “what about a BOS Viper” year that I went through last year. Plus I love the way my ASR-5 rides as is, and don’t want an “upgrade” to change that.

Hopefully its fixed for a whi;le now. I know Tft use “tougher” seals that the fox OEM so fingers crossed I’m ok for a bit.

I know Tft use “tougher” seals that the fox OEM

Do they? I thought they just bought parts of MOJO like everyone else?

I know Tft use “tougher” seals that the fox OEM

Do they? I thought they just bought parts of MOJO like everyone else?

they do use mojo part