Still poor service
Bike Forum
PSA - Kingdom sale now live
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Posted 4 months ago #
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Dirtyrider,
Jamie who does our customer service is up to his neck in orders and shipping so I'm helping him out you can either post here or email me direct on chris(at)kingdombike.com
Your bike is being stripped and prepped as it was an ex demo. I know this is being done today as it is in our workshop right now. It will ship to you tonight or tomorrow morning. We're leaving a nearly new cane creek zero stack headset in it for you as well.
You should have been told that it needed to be prepped before shipped so sorry for that.
nmdbase - we're a small company made up of riders that do this because we love making bikes, we're not CRC and don't have their resources. So if our CS isn't up to scratch we apologise but you can always console yourself with the fact you got a amazing deal on what you purchased.
Posted 4 months ago # -
thanks, some clarification to whether my order was succesful would have been good as as stated it wasnt linked to live stock data so i could have theoretically ordered and paid for more than 1
Posted 4 months ago # -
Chris - please can I have an Endur-o-matic for £35? Thanks
Posted 4 months ago # -
Anyone who placed an order but hasn't had their Urge Enduro-matic helmet by now, will be receiving a 2012 model for at sale price instead. We're waiting for the delivery from Urge, as soon as they're in we'll ship them straight out to you. They should go out this week.
I'll send through and email today letting everyone who's waiting know the details directly, but I just thought I'd better keep everyone informed before I get lynched
Chris
Posted 4 months ago # -
how about the ex-demo frame, nothing arrived yet, no emails regarding it either
Posted 4 months ago # -
I tried in vain to get a Enduro-matic on the 1st, it would not let me get to the pay stage. Then it went out of stock.
Wasn't just you, same happened to me.
Posted 4 months ago # -
frame just arrived
cheers, direct emails would have been great though for future communication
Posted 4 months ago #
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