I’m at the end of my tether with this;
In April, my bike was involved in an incident, where two other cars had a smash-up and my bike was knocked over. I went through my insurance, they picked it up to repair and it’s now August. Still nothing done.
There was a problem with one of the third parties, where he was driving his girlfriends car on an extension of his insurance. I have all details, names, addresses, insurance companies, but not the actual policy numbers.
The repairers are adamant that I have to contact them to get the policy number and that they won’t or can’t do this. The brokers (Bennetts) won’t do it, and the insurers won’t do anything unless I want to claim on my own policy.
Does this sound right? I can’t help feeling that the companies involved should be doing this.