About 4 years ago I bought a Park Tools track pump from CRC. It was the cheapest Park one there was, about £25 at the time
A couple of weeks ago it broke, leaking quite badly from somewhere inside the base. I was all set to buy a cheap one from Tesco/Aldi to replace it when I noticed a rip in some gloves (Also from CRC) I'd only worn a few times. So I contact them on the offchance the pump was under warranty, and lo and behold Park Tools have a lifetime warranty. Result!
So I send both off and get a call from CRC saying the gloves will be replaced but the pump has to go off to the distributors to be checked first. This morning I've just recieved the replaecment £55 worth of PFP-4
Wow. Just Wow.
And this isn't the first time this has happened: I had a Camelbak bladder develop a leak. I sent back the bladder on it's own, and recieved a whole new Camelbak Scudo in return.
I wonder why I keep using CRC? 8)