“It can only be the bearings”
Nope,it can be a shell thats bored out a little too much.Its very rare but ive had it with a pro2 rear hub.I replaced all the bearings and found a few press fitting in by thumb.I expected play and sure enough.. it felt no better than before.Not sure of the outcome as the customer never bought the bike from us.. although i gave him a choice of ourselves stripping/posting it back etc.The bike shop he bought it from was the best bet as he would have obviously paid less labour (or none at all if they took it on the head the way they should have)
Hope will sort things out.. its Hope.Yer hardly going to get a raw deal from them.Once they get a part back thats definately not quite up to their standards you would normally get it replaced no questions asked.