My SO bought a CX bike last year from our LBS, she went in there today to get a brake cable and a gear cable fitted (All service work is supposed to be free as long as you own the bike).
They tried to charge her £18 for two cables!! Complete joke if you ask me, you can't make an offer of free service then try and charge silly over inflated prices for stuff. Most people locally are fed up with the service and we've been defending them for a while now but that has just changed.
RANT over sorry about the capitals and spelling errors