Update;
I went to my local bike shop on Friday 1st and ordered a large Chumba HX2.
I went back on Thursday 7th to see how things were progressing. (Progressing/Progressive Bikes, geddit ?)
He'd been unable to get through on the phone and could remember having similar trouble with a distributor a couple of years ago. He wasn't sure, but he thought it was the same people.
I rode home and tried the number on the website, thinking maybe the LBS had an old number. I couldn't get an answer either.
Having a promise of a replacement frame, if needed, within a week doesn't mean much if no one answers the phone.
I went back to the LBS on Friday and cancelled the order.
I've more or less decided to get one of those £300 stumpy frames from BikeScene now, I'm just trying to decide whether to go for the 19", which is closest to what I'm used to and what other manufacturers recommend for my height, or go for the safe option of a 21".
Meanwhile, the emails continue...
Hi Jack.
I've been in touch with CRC and they have told me that they have returned the frame to you for repair.
Please can you answer a few questions for me.
1. Have you received my frame yet.
2. What date do you expect me to get it back ?
3. Will you be repairing or replacing it ?
4. What size seatpost will it need ?
5. I'm thinking of buying a Nicolai Argon belt drive Rohloff.
If I do, the Lynskey will become my commuter bike.
Strange as it may seem, I ride a greater distance at a higher average speed commuting than I do racing.
If you look at my log on BikeJournal http://www.bikejournal.com/profiles.asp?rname=VeganGraham you'll see I only rode the Lynskey 1200km since I started recording my rides this year, which means it lasted about 2500km from new.
Once I start riding it every day, I doubt it will last 6 months.
Wouldn't it be better for everyone if you arranged with CRC to give me a full cash refund and you keep the frame ?
That way, I haven't paid £1100 for a frame that I can use for less than 11 months a year and you don't have to spend the rest of my life constantly repairing it.
Graham
Graham
You will need to get your question answered through CRC
I do not have the answers your questions
They said it has been sent, it will be repair and ship back to them
You purchased the frame through CRC and they will ultimately have to help you with your frame questions
Jack
If you can't answer my questions, wouldn't it be common sense to find someone else who works there who can ?
I spent £1100 on a Lynskey frame and got only 11 month's use out of it. I haven't seen it for over a month. Don't you, as Lynskey's sales account manager, feel you have some responsibility to at least find out where it is right now and how long it's going to take to get it back to me ?
Graham
As you can probably tell, I'm getting a bit fed up with his "We've got your money, now **** off" attitude.
From the Lynskey website; "These bikes are perfect for all mountain riding and endurance events."
From wikipedia "All Mountain...these bikes are intended to be ridden on all-day rides involving steep climbs and steep descents..."
As anyone who's ridden with me knows, I'm a two wheels on the ground at all times rider, I get off and walk the dodgy looking bits.
When I get the Lynskey back, I'll be using it as my commuter and race bike, with the Stumpy as an emergency spare. That means I'll be doing about 700km a month on it.
I'm tempted to have ago at "all mountain" riding just to see how long it takes to break again using it exactly as intended instead of just racing it at weekends.
Meanwhile, I've posted on their Facebook page. That'll probably get deleted when they come in to work on Monday morning.
"...there's no way to 'pull one off the shelf' or quickly build another..."
Yeah, I realise it must be difficult to hold spares of every frame in every size you make ready for immediate despatch as "courtesy frames".
I was hoping maybe you'd have a few ex-demo bikes around to have something near enough the same if needed.
How does the custom build option work then ?
Supposing I said I want a Large Argon, but with the stronger seat tube of an XL Argon and the extra gusset on an Argon FR, could you do that as a no cost option ?
I've got my LBS making enquiries about getting me an Argon frame as there's no dealer near me. Can he do that, or should I use the Order Generator on Nicolai's web site ?
I'm still not sure that's what I want to do though. Whether to buy one good expensive frame that should last a few years, or just keep looking for bargain mid range frames and always keep a spare in stock.
