ok my daughters new pup is having some issues at the momentand dog at the vets today having stuff done, and she has dog insurance,,, ok so we paid the excess when make a claim which you do…..
the insurance is happy to pay out but a certain vets wont accept this dog insurance cos it takes 5 says before the vets get paid through the dog insurance… now we have an issue….. we are now being made to pay up front with own money to the vets- just cos the vets wont wait 5 days to be paid !!!!!! this is down rite rediculous…… ludicrus..
we just rang another vets up and they say they wouldnt have any issues in waiting 5 days to be paid by insurance…..its just out vets are very (picky choosy)…… all i can say its a good job the bill isnt going to run into thousands ….. stil looking at 100 plus pounds tho… grrrrrrr

Who is your dog insurance with? I hope it isn’t E&L they have a bad reputation, and good reason for it.

Better change vets by the sounds of it!

Think your self lucky.
Were just over the £2000 mark at the moment with some more visits due soon.
Were paying the vet first then claiming back from the insurers at their request, even though the vet was happy to claim direct.
Expecting another £500 in bills yet.
My pooch’s Mountainbike days are well and truly finished. 😥

the vet I used to go to would only accept PetPlan Insurance without upfront payment.

funnily enough, he also recommended a referral to his dog psychologist mother that wouldn’t require prior approval from Petplan. we politely declined and have since moved vet.

the vet I used to go to would only accept PetPlan Insurance without upfront payment

+1

No big deal. Pay and claim it back. If it’s expensive treatment over a period of time, contact the insurer who may be able to place a Guarantee of Payment with the practice.

By the way: “rediculous” WTF LOL

Save the insurance premiums and buy a dictionary.

My vet insists on payment at the time – they say they’ve been messed about by all of the insurance companies, so have a blanket policy. Fair enough really – I waited 6 weeks for one claim to be processed – they’d go out of business if they had to fund that on a regular basis.

Neitheir rediculous orr ludicbriuos, in my view.

And think yourself lucky – my cat’s titanium leg was £5k, of which insurance paid about half.

my vet wont happily do ‘insurance’ payments.

thats what my credit card is for, the insurance has always sent me a cheque pretty quickly so no issues.

the £5 admin charge applied by the vets is a kick in the nuts tho, after the £75 excess….. I told the dog to DTFU unless its proper serious and gonna run to thousands.

yeah my vets will only deal with ‘pet plan’ insurance cos they pay up straight away..
there must have been about a dozen fone calls by us, vets, and insurance today… the vets is arguing with the pet insurance at the mo wanting to get paid ‘straight away’… The pet insurance is now happy to do what the vets want.. i think its a case of faxing details over from insurance to vets…..its now looking like we just pay the excess ( we already paid 60 pounds the other day for various antibiotics and such like….so just another 30 quid extra to pay which will take it up to the 90 pounds which is the excess payment… there will be onging tratment for the youn pup in the next few weeks, i feels so sorry for him he is only 15 weeks old…
It is scandalous tho they way some vets are with certain pet insurances…..that just proves it cos another vet just 4 miles away we spoke to today said they would be happy to wait the 5 days till they would get paid….. im not complaing about the cost thats why you have insurance knowing that you just have an ‘excess to pay’ and thats it….the issue is the way some vets go about wanting payment upfront…and you the customer may have to pay upfront..

If the vet doesn’t take payment on the day they are at risk from the insurance company not paying up either in full or for part of treatment. If some are happy to take the risk then good for them and good luck.

Remember the purpose of an insurance company is to take as much in as possible while paying out as little as possible……

Most vets I’ve been to want immediate payment then it’s up to the customer to claim back the money from the insurer. There aren’t many types of insurance that don’t work like this. £1300 last month for our old terrier.

my cat’s titanium leg was £5k

A leg for life then?

as a gentle reminder
4 X rays and 20mins to pop my finger straight cost £250 this summer, the doc didn’t care I had insurance told me thats how I got my money back, he took cash only

Mrs McGrew pays up front every time. I thought that was the done thing with pet insurance. Not saying I agree with it though.

The vets a prick, find a new one. Their profit margin is ridicious, The least hey could do is work with you on the cash front and wait a few days for the insurance.

The vets a prick, find a new one. Their profit margin is ridicious, The least hey could do is work with you on the cash front and wait a few days for the insurance.

Do you have facts to base that on?

A leg for life then?

Sure, but cats have 9 lives, so it’s a stupidly expensive cat. Looks great though, and he weighs almost nothing……..

My dog had 7.5k worth of treatment including some at a specialist referral unit 2 years ago, insurance was able to pay referral unit direct but I paid the vet and claimed back. Treatment lasted about a year and we had no problems with claims in this time, the way we worked it with the vet was to pay for a couple of visits at once to make a worthwhile claim amount. This was with Sainsburys pet insurance (for the nectar points!)

I don’t know where you get the idea that the vet will be paid in 5 days. One of the insurance companies we have to deal with – (Direct Line, as I recall) publicly stated they weren’t looking at claims for 6 weeks after submission if the payment was to vets. Scandalous.

Vets don’t accept direct payments from insurance companies with the possible exception of the good ones like pet plan because
a) if a claim is rejected, we need to then get the money from the client – often many months after the work was done – and we have another bad debt
b)we know how long insurance companies take to pay – usually weeks, not infrequently months
c) we have no contract with the insurance companies – their contract is with the client, as is ours.
Another thing that happens not infrequently is that we allow the client to delay full payment until the insurance company pays them – when the insurance company does pay the client spends the money on something else and fails to pay the vet.

I can give you chapter and verse, if you want.

Colin

5 days… i do house insurance work and i ve waited up to a year to get paid before now.. ( the post office..) 5 days.. should have paid more attention at school.. vets and dentists best scammers going (defn.. scammer well educted person charging market rate to ensure profitability and thus sustainability of proffesion..)