Not had to deal with Orange customer service myself but my LBS did on my behalf and they were great. My Alpine was Ex-Display unused with full 5-year frame warranty. The Fox 34 Kashima coat wasn’t right. Fox wouldn’t take it back as LBS/me were 2nd owners effectively, Orange took it back and sent it to Fox. New CSU under warranty. Been absolutely mint since. I’ve had the suspension serviced religiously. I’m going to get the FIT4 and EVOL upgrade in a few weeks at it’s 12 month anniversary and full Mojo service although the suspension performance seems fine to me! But upgrades, eh!?
My Five is 2nd hand so I think I’ve no warranty anyway. Same with Santa Cruz though. The SC lifetime warranty is only for the first owner. Incidentally the basic Fox EVO rear shock on the Five is amazing. Easily as good as the Factory Fox on the Alpine IMO.
I’ve had no issues whatsoever with Orange’s part of the bikes at all. Absolutely bullet proof frames for me. I do XC (one a year at Llandegla – next weekend – wish me luck!), Enduro (Welsh Enduro Series) and DH rides (no races yet) at Antur Stiniog and Llangollen and lots of natural all mountain rocky stuff. I do Trail/XC rides on the Alpine as much as the Five but I do reserve the Alpine for uplift days and Enduro Races but the Five can and does all the same steep stuff just as well. Love them both!
The new 2015 Mk2 Five will be a blend of both – a truly do it all bike I have no doubt. Bang in the middle at 66 HA with the length of the 2014 Alpine. My Five is 67 and Alpine 65. There’s 40mm total wheelbase difference in mine but the Five has 10mm shorter rear end and it makes a LOT of difference to playfulness for me. I’m on the back wheel having fun more with the Five than the Alpine. The Alpine just takes more muscling around. Both jump really well. Both climb the same too just the Alpine tires me out a bit quicker. No issues with wandering at the front. Both 1×10. Both low end of 13kg with pedals.
Absolutely brilliant bikes. Every ride on them is brilliant. Can’t fault them at all.
I’ve put 950 miles on the Alpine (Nov 14) and 350 on the Five so far (end of July).