Our one is more or less what used to be called a payroll office, they’re good at that and pretty helpful. We employ a load of students on a casual basis, with frequent tiny payments, and that must be a total pain in the a**e but they’re always very helpful with it and take even the £7 payments seriously so, that’s good.
The ones I dealt with in my own job were hilariously bad though… I applied for a job in HR, got through to interview, turned up and they said “What makes you suited for this job”. So I told them. They responded “Hmm, that doesn’t sound like this job really”. So I showed them the advert they’d posted, and it turned out it was totally wrong, they basically wanted a filing monkey but they’d manage to put it up with a £30000 annual salary, graduate preferred, experience in contract work, etc etc. I figure if a HR department can’t even succesfully advertise a job in their own team, there is no hope for them.